Yitel Collection Hotel (Hangzhou West Lake Scenic Area Intime in77)

The hotel was great! The breakfast offered a wide variety of choices, and the location was super convenient for sightseeing. The service was also excellent. Overall, a really good experience!

The facilities are great, the front desk service is very welcoming, and the pillows and bed are both very comfortable.

The room had a strong odor and the hygiene was really poor. Under the cabinets was filthy, and the mouthwash and tea cups were disgusting – it looked like they just rinsed them quickly to fool people. Plus, they charged a deposit, which most hotels don't do anymore. The deposit itself isn't the main issue, but it still hasn't been refunded. I contacted the hotel, and they told me to talk to Trip.com... What a mess! Shouldn't the deposit be returned immediately after check-out? It's been ten hours already and I still haven't gotten it back...

This is one of the better hotels in the area; most others are in apartment buildings. When I checked in, the room had a slight smoke smell, but the front desk immediately helped me change rooms when I reported it. The soundproofing in the room was excellent; I couldn't hear any noise at night. You can scan a QR code on the TV to order items, so you don't need to call the front desk for amenities, and there's a wide variety of things you can get. It's very close to West Lake and a short walk or subway ride to In77. A really great hotel!

This hotel experience was fantastic! The front desk staff were warm and welcoming, and check-in was quick. The room was clean and tidy, the bedding was comfortable, and the view from the window was beautiful. The food was plentiful, delicious, and had a great variety. The location is excellent, making it easy to get around. It's superb value for money, and I'll definitely be back!

The room was clean and tidy, and the shower in the bathroom was great – the hot water was perfect for relieving fatigue. Very good!

The moment I walked in, I was greeted by the front desk staff's smile. The service was excellent. The room was clean and tidy, and all the staff provided service with a smile. The breakfast was also quite varied and plentiful. I'm very satisfied with this stay, and it's also very close to West Lake.

The room was quite clean, and the location is super close to the scenic spots with lots of local snacks nearby. The service was enthusiastic; they even helped me with a late check-out, which was great. I'll definitely come again. The breakfast was delicious too!