Moon and Sixpence Hotel Reviews

Response from Property: 非常抱歉，我們位於步行街，步行街上的路鋪了石板，確實對行李箱不太友好。説到早餐，我們的早餐比較家常，種類也沒有星級酒店的早餐多，這是事實，但説我們早餐非常好吃的客人也很多，衹能説是個人喜好不同吧。

Response from Property: Dear guest, thank you for sharing your stay experience! We are glad that you have a good review of the coffee in our cafe, and thank you for understanding the service characteristics of the B&B. Our staff strives to provide assistance in reception and coffee to meet the needs of guests as much as possible. We apologize for the problem of no elevator, which may cause you some inconvenience, but we will continue to work hard to improve the quality of service. Thank you for your feedback and suggestions, we will seriously consider the direction of improvement. At the same time, we are glad that you can enjoy a comfortable time in our B&B, and look forward to your next visit! Have a good trip! 🌟🏡☕

Response from Property: Dear guest, thank you for your detailed feedback! We apologize for the problems you mentioned about the poor lighting in the room and the small bathroom space. Your suggestions are very important to us, and we will consider how to improve these facilities to provide a more comfortable stay. We are glad that you enjoyed our breakfast and friendly service, and thank you for recommending nearby amenities. We look forward to seeing you again, and we will work hard to improve the quality of our service and bring you a better experience! Wish you all the best! 🌟🏡😊

Response from Property: 嗯，您説的“獨特”還真是沒錯，畢竟像我們這樣的杭州大院民宿，位於市中心的運河景區裏面，有天有地，自成一統，在杭州確實不多見。

Response from Property: Dear guest,Thank you for taking the time to share your feedback regarding your stay at Moon and Sixpence Inn. We sincerely appreciate your attention and input.We apologize for any inconvenience caused by the layout of the attic room and the lack of privacy for the toilet. Your comments are valuable to us, and we will carefully review the design of this room to ensure we can meet guests' expectations for privacy in the future.We are also sorry to hear about the issues with cleanliness and maintenance. Our housekeeping and maintenance teams will redouble their efforts to ensure each room is spotless and well-maintained. Your feedback will encourage us to pay even closer attention to these aspects and reinforce our supervision to uphold our standards.Regarding the construction noise and vibration from the lobby door closing, we understand the impact it had on your stay. We will do our best to minimize these external factors' influence on our guests' experiences and improve communication with the surrounding environment to enhance your comfort during your stay.We value your desire for a pleasant and comfortable experience, and if you were unsatisfied with this room, we respect your choice and will gladly offer you alternative room options to ensure your satisfaction throughout your stay.Once again, thank you for your review, and we sincerely hope you will give us another chance to provide you with a more perfect accommodation experience.Best regards,The Management Team at Moon and Sixpence Inn

Response from Property: 親愛的客人，感謝您對我們服務的認可，我們會繼續保持好的服務態度。不過，"good good"是不是有點太過簡潔了呢？難道您不想多誇誇我們嗎？比如説我們的早餐有多美味，床鋪有多舒適，員工有多熱情……這樣我們才能更好地瞭解您的需求，為您提供更好的服務哦！期待再次為您服務，祝您旅途愉快！

Response from Property: 我們早餐的紅薯是臨安小蜜薯，非常好吃，具體哪裡買的，我要問廚房的。多謝您的好評。

Response from Property: We are located in the Grand Canal scenic area in the city center, with Hui-style architecture and modern hotel facilities. The Xiangjisi Station of Metro Line 3 is only 200 meters away from us, making it very convenient to get around.

Response from Property: I heard a guest say that this room is the best room she has ever stayed in. Of course, it is definitely not the most luxurious, but it is probably because of its special room structure. In fact, I like this room the most: there is a view outside the window, and there is a living room on the first floor where you can work and receive friends. The attic space is especially private. I have met many couples who insist on staying in this room, and they always have their reasons.

Response from Property: Dear guest, thank you for your detailed feedback! We are glad that you like our location and are satisfied with the warm service of the front desk staff. We are glad that you were able to upgrade to a better room for free, and the stalls in the alley are really interesting! Regarding the room temperature and water issues, we will make sure to provide you with clearer adjustment instructions so that you can have a more comfortable experience next time you stay. Thank you for your recognition and recommendation of our homestay, and we look forward to your visit again and enjoy more interesting times! I wish you a happy life! 🌟🏡😊

Response from Property: Dear guest, thank you for sharing your opinion! We are glad that you are satisfied with the environment, but we apologize for the noise from the air conditioning. This may indeed affect your rest, and we will check and improve this issue as soon as possible. We hope you will have a more comfortable experience when you visit us again! I wish you all the best! 🌟🏡😊

Response from Property: End of fate!

Response from Property: Dear guest, thank you for your good review! We are glad that you like the atmosphere and unique decoration style of our ancient town. We are very pleased to be able to become a popular check-in spot and provide you with a good place to take photos. We are very happy to hear that you are satisfied with the service and we are also very happy to provide you with the convenience of late check-out. Looking forward to your visit again next time and continue to enjoy the charm and comfort here! Wish you all the best! 🌸🏡📸