Radisson Blu Hangzhou Xintiandi Reviews

Arrived a bit late in the evening and was welcomed by Nina at the front desk. Before I even asked she already mentioned to me that they have prepared a room according to my preference. My booking was for two nights but made separately so she combined them together and assured I don’t need to worry about that . The room was indeed very nice and cleanliness was spotless. A perfect stay as always. They had also prepared a beautiful fruit plate in advance, which I really like. Many thanks !

Radisson, as always, is consistently excellent, from the service to the concierge. It's our top choice hotel whenever we visit, which is several times a year. Everything is convenient for dining, and getting around is quick.

Excellent service and very comfortable stay . Looking forward to stay again .

Front desk staff Xiao Wei was very welcoming and attentive. Check-in was quick and the overall stay was great.

Honestly, I'm not impressed. The woman who delivered something to my room seemed half-asleep and kept giving irrelevant answers. I asked for the AC to be turned on, but nothing happened. The service was terrible. I didn't leave with a good impression at all. The funniest part is that they even texted me asking for a good review! Well, I guess that explains all the positive reviews, haha. Unbelievable.

Lovely designed and spacious room, good facilities, great value for money. Convenient if traveling from/to Hangzhoudong railway station, tourist attractions like West lake are a bit further away with taxi.

Excellent service, well-equipped facilities, and very clean.

The hotel is clean and well-equipped. Xiao Ya and Xiao Geng provided just the right amount of service.

One hundred percent satisfied, one hundred percent love! When we came back to the hotel after being out, the housekeeping even tidied up all the shopping bags we had. Thank you so much! The room was also very spacious, absolutely wonderful!

The room was clean, the bathroom was huge, and both the mattress and pillows were so comfortable that I fell asleep instantly – I'm even thinking of buying a set for myself! The breakfast was the most enjoyable and 'Chinese palate'-friendly I've ever had at any hotel. There were five types of noodles alone, and the Chinese toppings for them were delicious. They also had egg pancakes, preserved vegetable flatbreads, jianbing guozi (savory crepes), and waffles. The pastries were bakery-quality, much better than typical hotel breakfast offerings, especially the mochi daifuku – two weren't even enough! Usually, I'd go for two rounds at a hotel breakfast, but this time, the noodles and pastries completely filled me up before I even got to the stir-fries.

The environment and location are both great, offering good value for money. It's just a few minutes' walk from Cirque du Soleil.

I always stay here for business trips, and this time I brought my family for the holidays and chose to stay here again because their prices haven't increased. Overall, it's pretty good. The transportation is convenient, and the environment is clean and tidy!

The hotel environment is truly relaxed and comfortable. The rooms are spacious and bright, and everything is clean and hygienic. The service quality is excellent, with polite and professional staff. I always feel happy staying at this hotel!

Definitely avoid rooms ending in 16 and 15; they're so noisy they'll drive you crazy. This hotel is a five-star only on paper, 3.5 stars at most. Overall, it's quite similar to a Hanting (Han Ting) hotel, just with slightly larger rooms. The service level of one particular front desk staff member really dragged down my impression of the hotel. They allow four bottles of complimentary bottled water at once, but charge for five. That's exactly what the staff said, which was just speechless. If you're planning to swim, be aware that the pool isn't part of the hotel; it's open to the public. The underground parking doesn't have any charging stations besides Tesla's. The front desk doesn't ask if you've driven; as one staff member put it, "You need to ask, we're not obligated to ask you." Oh, and the hotel breakfast is better than a Hanting's – that much is true.