Guest User
February 11, 2023
The hotel service is not generally bad.
1: Takeaway cannot be delivered to the room, you need to go downstairs to get it yourself
2: The towels and bath towels in the room are damaged and have holes and are still in use
3: The air conditioner is noisy, and it is impossible to sleep when it is turned on
4: And the most important point, check in on February 7 and check out the next day. I forgot a bottle of shampoo I just used in the room, and then called the front desk to inform the situation. I forgot the room number. When to pick it up. The front desk clerk hung up after a lifetime of "ohh". My contact name is not recorded. Post business feedback. Pick it up on the night of February 10th. The front desk clerk searched for half an hour but couldn't find it. Just say "no". In the end, I reminded him to write down my contact information and give me feedback the next day. Although I don't come often. But every time I go to Hangzhou on business, I will live here because it is only 3 minutes walk from the boss's house. In the future, I would rather go a little farther to live in the whole season. A bottle of shampoo is more than a hundred. It is not more than a hundred that such a service will bring to the hotel. I hope that the hotel management can see this comment and take it seriously
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