Hangzhou Xinqiao Hotel

Cleanliness: The hotel's hygiene was particularly bad. I found a spare pillow in my room looking like this (as pictured). Since the hotel was hosting a business conference, they didn't provide good service to regular guests. Also, the front desk didn't pay attention to privacy when registering information; room numbers were easily visible and could be photographed.

Staying at the Hangzhou Xinqiao Hotel this time really exceeded my expectations! The executive king room was very spacious and spotlessly clean, with no unpleasant odors whatsoever. The front desk and service staff were all incredibly friendly and responded to any requests super quickly. The hotel's location is also very convenient, making it easy to find places to eat and shop nearby. I had a really comfortable stay and will definitely choose this place again next time I'm in Hangzhou!

This is an older hotel, and the room facilities are a bit dated, but overall it's still quite clean. The room layout is good, and the service and breakfast are average. The location is excellent, about a ten-minute walk from West Lake, and there's a subway station nearby, which is also convenient. It offers good value for money.

The hotel boasts an excellent location, very close to West Lake. There's also an observation deck on the 10th floor with an expansive view, offering glimpses of the lake. The room was suitable, parking was convenient, and the service was attentive.

An old-school hotel. The environment is clean and tidy, and the deluxe room we stayed in was spacious and bright with comfortable and soft bedding. The service was thoughtful and enthusiastic. The location is excellent, right across from the lakeside. The hotel's lake-view platform is a unique feature. Breakfast was very good.

Traveling to Hangzhou with my elders for the May Day holiday, I booked Xinqiao and had a wonderful experience. The front desk service was very thoughtful, and the room was very comfortable. The hotel is a five-minute walk to the West Lake boat dock, surrounded by bustling commercial areas with plenty of dining options. It's also very close to all the major attractions. I'll definitely stay here again next time.

The hotel's location is excellent, very close to West Lake, and right outside is the Intime commercial area. The hotel's viewing platform is particularly noteworthy; enjoying the beautiful West Lake scenery from it in the morning is incredibly pleasant! The front desk staff are professional and very patient, and the restaurant and housekeeping staff are all very enthusiastic! The hotel breakfast offers a wide variety of choices and good quality dishes, with different options each of the two days (fruits, hot dishes, and pastries varied daily). Food replenishment was also very prompt; even though it was crowded during the holiday, there were never any empty platters! (Guest in Room 1512)

The Xinqiao Hotel boasts an amazing location, just a few minutes' walk from West Lake, and close to a subway station and the Hubin business district, making it incredibly convenient for getting around. As a well-established hotel, it exudes a rich heritage with an elegant lobby. The lake view rooms offer expansive views, and the smart amenities are user-friendly, with comfortable bedding. The 10th-floor terrace provides a stunning 180° panorama of West Lake, with breathtaking sunsets. The breakfast is abundant and authentic, and the service is thoughtful and attentive, making it an excellent choice for a stay in Hangzhou.

The room was clean and very close to West Lake, within walking distance. Plus, the hotel has an observation deck with great views of West Lake. The breakfast was good too, perfect for a family trip.