Zhejiang Hotel

Zhejiang Hotel Reviews

Zhejiang Hotel

No.278 Santaishan Road, Xihu District, Hangzhou, Zhejiang, 310007, ChinaView Hotel Details
Zhejiang Hotel
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Zhejiang Hotel Guest Reviews

4.7/5
Outstanding
5447 reviews
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(5447)
Positive reviews(5357)
Reviews with photos/video(1329)
Classy environment(1414)
Friendly front desk staff(1129)
Delicious breakfast(679)
Close to scenic area(336)
Garden view(80)
Tasty restaurant(71)
Has facilities for children(37)
Excellent afternoon tea(35)
Negative reviews(90)
Guest User
Special Queen Room
Stayed in Jul 2024
Family
12 reviews
4.7/5
Amazing
Posted on Sep 29, 2024
The environment around the hotel is great.
Response from Property: I'm very glad to know your appreciation for the surrounding environment of the hotel, which is a great encouragement and affirmation to us! We are well aware of the importance of paying equal attention to comfort and convenience, and will pay more attention to improving the service and management of the surrounding environment in the future, so as to ensure that every corner reflects our pursuit of quality and our emphasis on customer experience. Your satisfaction is our greatest mission, and we look forward to creating a pleasant stay experience for you again. Thank you for your valuable feedback!
Guest User
Superior Queen Room
Stayed in Feb 2024
Couples
7 reviews
4.5/5
Great
Posted on Feb 20, 2024
Excellent location, clean room, helpful staff. Air con didn't work.
Guest User
Lijing Twin Room
Stayed in Jan 2023
Family
4 reviews
5.0/5
Outstanding
Posted on Jan 29, 2023
I left my passport in the room. They found it and kept for me.
Response from Property: Dear guests: Thank you very much for your stay and comments. We are honored to leave a good impression on you. Our hotel staff will continue to work hard to create a warm and comfortable living environment for guests. We look forward to your coming again!
Suixinlvxingsuixinsheying
Discount Twin Room
Stayed in Dec 2024
Family
34 reviews
5.0/5
Outstanding
Posted on Dec 10, 2024
The room was very satisfactory, spacious and bright, with complete facilities. The front desk lady was friendly, especially the housekeeper Xiao Jin (Jin Linzhu) on the third floor was very considerate, and she took care of all the details, which made us feel comfortable. There was also the cleaning lady Chen Shihua who was serious, responsible and enthusiastic at work, and the breakfast was also very rich. The location of the hotel is very good, with many scenic spots around, and we took a lot of beautiful photos. The only regret was that I went to the hotel restaurant for dinner on the 8th and ordered a braised duck. A small one came up, which was too different from the 2.5 catties on the menu. The soup was still delicious, but after drinking it, my husband and I had red and hot faces, and it took a long time to return to normal after returning to the room. The surrounding scenery is really beautiful, and I will share a few photos.
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Response from Property: 尊敬的賓客:您好!很榮幸能為您奉上愜意的度假體驗,感謝您對我們的認可和肯定,能給您留下良好印象,我們倍感榮幸。我們定會繼續努力為您提供最優質的服務,酒店全體工作人員隨時為您效勞。期待您的再次蒞臨!
roselyq
Special Queen Room
Stayed in Dec 2024
Other
7 reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
The room is large, clean, well-equipped, and has a separate cloakroom. The bed can be adjusted to soft and hard intelligently, and the sound insulation is very good. The breakfast is rich. The customer service is good, especially the housekeeper Xiao Jin, who is attentive and patient, and I like it. The hotel itself is a tourist attraction, and I went to the 704 project for a walk. The dishes in the Garden Restaurant are delicious. The afternoon tea coupons were not used, and we were given a basket with various snacks in it, plus the fruits Xiao Jin brought us, which made us feel very happy. It is very close to the Turtle Pond, Yanggong Dike, Huagang Fish Viewing, Taiziwan Park, etc., and we can take pictures of the beautiful scenery while walking. It is a very satisfactory stay experience.
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6/8
Response from Property: Dear guest: Hello! Thank you very much for your stay and comments. It is a great honor to offer you a pleasant holiday experience. Thank you for your recognition and affirmation. We will continue to work hard to provide you with the best service. All hotel staff are at your service at any time. Looking forward to your visit again.
Guest User
Discount Twin Room
Stayed in Dec 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Dec 6, 2024
This is an old hotel that hosted the Asian Games. The rooms were clean and tidy, and every staff member had a smile on their face, especially Aunt Wang Shiqin, who took special care of us and provided us with very good service.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!很榮幸能為您奉上愜意的度假體驗,感謝您對我們的認可和肯定,能給您留下良好印象,我們倍感榮幸。我們定會繼續努力為您提供最優質的服務,酒店全體工作人員隨時為您效勞。期待您的再次蒞臨!
09311021
Business Suite
Stayed in Dec 2024
Solo travellers
21 reviews
5.0/5
Outstanding
Posted on Dec 5, 2024
I have stayed at Zhejiang Hotel many times and I really like the environment, location, supporting facilities and services here. The housekeeper Xiao Jin provided meticulous service and the waiter Xiao Wang was also very thoughtful. The suite I booked for the deep sleep package was spacious and comfortable, with a very good environment. It also included a basket and a lot of food and drinks. I will consider staying here again when I go to West Lake in the future
Original TextTranslated by Google
Response from Property: Dear guests: Hello! It is our honor to offer you a pleasant holiday experience. Thank you for your recognition and affirmation of us. We are honored to leave you with a good impression. We will continue to work hard to provide you with the best service. All hotel staff are at your service at any time. Looking forward to your visit again!
Guest User
Special Queen Room
Stayed in Dec 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Dec 6, 2024
I took advantage of the holiday to travel to West Lake and found this hotel in the West Lake scenic area. When checking in, Miss Anqi at the front desk always served with a smile and helped to upgrade the room type. The room was much better than I expected. The scenery near the hotel is also very good. I also went to the nearby Tea Museum. There is also a 704 underground project in the hotel. It is very close to Huagangguanyu and Sudi. There is also a bus stop outside. It is really nice to go out for a walk in the morning. Overall, I am very satisfied with this holiday, and the hotel is also worth recommending! !
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您的入住和點評。很榮幸能為您奉上愜意的度假體驗,感謝您對我們的認可和肯定,我們定會繼續努力為您提供最優質的服務,酒店全體員工隨時為您效勞。期待您的再次蒞臨。
Jenny tour
Discount Twin Room
Stayed in Dec 2024
Travel with friends
5 reviews
5.0/5
Outstanding
Posted on Dec 6, 2024
This is the third time I stayed at Zhejiang Hotel. This time I brought several friends with me. The hotel upgraded us to a business room. Friends said that the environment here is good, the room is large, clean and sanitary. There are many restaurants around, so we can enjoy the food of Hangzhou. The hotel restaurant is also good, with good dishes and delicious taste! On the day we left the hotel, we booked a return ticket in the afternoon. We discussed with the front desk whether we could delay check-out for free. The front desk girl readily agreed and delayed our check-out until 2 pm. We went to the nearby Turtle Lake and Yuhu Bay Scenic Area, which was so beautiful! Friends who have been to Hangzhou countless times said that this was the first time they knew that there were such beautiful and quiet attractions in Hangzhou. Everyone had a great time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您能在百忙之中抽出時間來給我們寫長評。很榮幸能為您奉上愜意的度假體驗,感謝您對我們工作人員的認可和肯定,能給您留下良好印象,我們倍感榮幸。我們定會繼續努力為您提供最優質的服務,酒店全體工作人員隨時為您效勞。期待您的再次蒞臨!
Guest User
Special Queen Room
Stayed in Dec 2024
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on Dec 2, 2024
The accommodation at Zhejiang Hotel was a very good experience. The service provided by Xiao Zhang at the front desk was very thoughtful and thorough. Not only did he upgrade the room type, but he also gave me breakfast and afternoon tea. The room was large and comfortable, and the attached balcony was large with a great view, suitable for drinking tea and daydreaming. The autumn in West Lake is so beautiful~
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您的入住和點評。很榮幸能為您奉上愜意的度假體驗,感謝您對我們的認可和肯定,我們定會繼續努力為您提供最優質的服務,酒店全體員工隨時為您效勞。期待您的再次蒞臨。
Defuheiqiao
Discount Twin Room
Stayed in Nov 2024
Couples
9 reviews
5.0/5
Outstanding
Posted on Dec 3, 2024
Room: Although the house has a sense of age, the room is good overall. The carpet is clean and tidy, which is better than many old hotels. The facilities are complete and the sanitation is also very clean. Service: From the front desk to the waiters everywhere are very enthusiastic. They greet us proactively when they meet us everywhere. The waiter in the lobby saw us standing at the door and asked us where we wanted to go and gave us some suggestions. The front desk Xiao Wang is also very good. He checked in quickly and introduced the hotel enthusiastically. He was very active in handling problems and gave timely feedback. Thank you very much. Environment: The hotel is a big garden as a whole, and the scenery is good for walking. Project 704 is at the back door of the hotel, less than 5 minutes walk there. The current VIP building in the hotel is actually Building 1 of Lin Biao's palace, and Lin Biao's study is upstairs. The hotel is very close to Turtle Pond, and it takes 5 minutes to walk out of the front door. Go through Turtle Pond to Huagang Fish Watching. There is a bus at the back door of the hotel, 4 stops to Longjing Village, 7-8 stops to Manjuelong, which is suitable for tourists who go to the mountains, very convenient.
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! Thank you very much for your stay and comments. It is a great honor to offer you a pleasant holiday experience. Thank you for your recognition and affirmation. We will continue to work hard to provide you with the best service. All hotel staff are at your service at any time. Looking forward to your visit again.
GaimingjiaoLxiaojie
Discount Twin Room
Stayed in Nov 2024
Travel with friends
41 reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
The hotel is on Santaishan Road, very quiet, with great views, suitable for vacation, leisure travel, and recuperation. Han Xu, the front desk staff, helped us check in very enthusiastically, upgraded to the Lijing Room, provided afternoon tea coupons, and took the initiative to inform the breakfast time and location, and provided late check-out service. Very considerate! The experience is very good! The hotel is very large, and the front desk will tell you which elevator is closest to the room, which is very convenient. The hotel corridor is well lit, which makes people feel happy. The hotel room is of suitable size, and the bathroom is separated into dry and wet areas, which is very clean and tidy! The room package also includes a picnic basket, and some snacks are given, which is very good!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your stay and detailed comments! Such a detailed and warm travel note is not only an affirmation of our service, but also a recognition of the guests' praise between the lines of such warm words. This will be the best reward for our efforts. The comfort and pleasure of the guests are the best encouragement for our work. All the hotel staff look forward to your next visit!
Guest User
Discount Twin Room
Stayed in Nov 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
Zhejiang Hotel is a tranquil oasis that combines tradition and modernity. Here, every step is a landscape, from classical gardens to lakes and mountains, showing the Jiangnan style. What is more worth mentioning is the butler service here, which is unique. From the moment of arrival, there is a dedicated butler to warmly welcome you. During the stay, whether it is a small question about the room facilities, or consultation about local tours, or even a sudden desire for food, everything can be easily solved with just a WeChat message. Special thanks to my personal butler Jin Linzhu, her professionalism and patience, which made this trip full of home feeling. Especially thank her for taking care of the children, making this casual parent-child trip warm and beautiful.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your stay and detailed comments! Such a detailed and warm travel note is not only an affirmation of our service, but also a recognition of the guests' praise between the lines of such warm words. This will be the best reward for our efforts. The comfort and pleasure of the guests are the best encouragement for our work. All the hotel staff look forward to your next visit!
Guest User
Business Suite
Stayed in Nov 2024
Couples
26 reviews
5.0/5
Outstanding
Posted on Nov 28, 2024
This is my second time staying at Zhejiang Hotel. I am very satisfied with the hotel environment. The hotel is close to Wuguitan and Maojiabu Scenic Area. The garden-style architecture is very beautiful. The hotel rooms are very spacious and comfortable, with separate wet and dry bathrooms. The bathroom is also very spacious, which is incomparable to many other hotels. I am really satisfied with this. The hotel service is also very good. Xiao Wang at the front desk and Xiao Jin, the housekeeper on the fifth floor, gave us the most sincere and warm service during our stay, making us feel at home.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!我們非常榮幸能夠為您提供稱心如意的住宿體驗。衷心期待您再次光臨!我已將您的評價與同事們分享,您的肯定與滿意使我們不斷努力的目標。我謹代表酒店對閣下表達最真摯的感謝與問候。衷心期待您再次光臨!
Guest User
Discount Twin Room
Stayed in Nov 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Dec 7, 2024
The room is of suitable size, and the balcony room has been upgraded. The whole hotel is high-end, but the price is very affordable. The breakfast is rich and varied, and the taste is very Hangzhou. I would like to thank Master Tai of the team by name. He is well-dressed and elegantly spoken. It is obvious that he often picks up VIPs and even government officials. My grandmother is nearly 90 years old. Master Tai was moved by my filial piety and appreciated that it is not easy for a 90-year-old to travel. He drove us to and from various scenic spots for two days and introduced us to the real West Lake Longjing and Wanshili silk. He is the most stable and professional driver I have ever seen, and he is also a walking business card in Hangzhou. He is the golden signboard of the hotel and a role model for other masters. The executives of Zhejiang Hotel must read this review and must give him a promotion and salary increase! At the end, he should also be the head of the team and the annual outstanding employee! Next time I go to Hangzhou, I will definitely look for him and stay at Zhejiang Hotel. Because he and the hotel warmed my trip to Hangzhou, although the temperature dropped that day and it rained...
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your stay and detailed comments! Such a detailed and warm travel note is not only an affirmation of our service, but also a recognition of the guests' praise between the lines of such warm words. This will be the best reward for our efforts. The comfort and pleasure of the guests are the best encouragement for our work. All the hotel staff look forward to your next visit!