When I arrived at the hotel I got a warm welcome from the front office lady Mary. She speaks English, did a very fast check in, and explained everything clearly which was very nice after a long travel. She adds a great value for this hotel.
Great location, close to metro station, city and very short distance to west lake.
Great breakfast western and Chinese food options
The concierge man that help you with your luggage, responds very quickly and thinks gives an answer to your questions. You are able to book tours, taxi, pick-up from airport or train station via this hotel.
This hotel made my travel in Hangzhou very smooth and convenient. If I come back to Hangzhou I will definitely stay here again.