No. 28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang 310006, ChinaSee Hotel Details
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1 night
Reviews from Real Guests
9.2/10
Very Good
1924 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.3
Amenities9.1
Service9.1
Cleanliness9.3
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All reviews(1924)
Positive reviews(1847)
Reviews with photos/video(285)
Delicious breakfast(211)
Would stay again(65)
Perfect for business trips(58)
Friendly front desk staff(49)
Clean pool(26)
Great swimming pool(26)
Located in the city centre(22)
Excellent afternoon tea(10)
Negative reviews(77)
Guest User
Premium Deluxe King Room
Date of stay: May 2026
Business traveller
35 reviews
10/10
Outstanding
Posted on Jun 7, 2026
This hotel is located in the city center. While the decor might be a bit dated, it still feels chic and well-maintained, as expected from a major brand. The breakfast selection is excellent, and the soundproofing is remarkably good. Even though it's in the heart of the city, it's surprisingly quiet – a true oasis of calm amidst the hustle and bustle.
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6/10
Response from Property: 尊敬的賓客,您好!感謝您選擇杭州JW萬豪酒店。非常感謝您對酒店的好評,酒店的地理位置、客房衞生以及早餐出品得到您的認可我們倍感欣慰,這是對我們最大的鼓勵。同時,我們會盡力做好酒店設施設備的維護和保養工作。酒店地處杭州市商業區和購物區的中心地帶,是萬豪全球集團旗下品牌酒店、也是杭州區域第一家萬豪國際集團旗下奢華品牌酒店。酒店承襲“JW 非凡款待”的服務理念,致力於為您的每次出行締造難忘回憶。我們真誠期待與您再次相遇,祝您生活愉快~
BON970
Deluxe 2-bed Room
Date of stay: May 2026
Travelling with friends
137 reviews
10/10
Outstanding
Posted on Jun 9, 2026
Room 04-07 on a higher floor (20F-25F).
Offers a distant view of West Lake.
Rooms 02 and 03 are connecting rooms. I was initially given 2303 and asked staff to help me switch.
A big thank you to Wilson Wan, Mercy Zhou, and Serena Xiao at the front desk for their help with the coordination.
Hotel breakfast and service were good. The only slight inconvenience is that it's a bit far from the subway.
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Guest User
Deluxe 2-bed Room
Date of stay: Apr 2026
Travelling with friends
25 reviews
9.5/10
Amazing
Posted on Jun 1, 2026
The location is very convenient. I felt the breakfast wasn't as good as when I visited last year, and the variety wasn't great either. I was a bit surprised to find some rotten fruit among the breakfast options.
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Response from Property: 尊敬的賓客,您好!感謝您選擇杭州JW萬豪酒店。非常感謝您對酒店的好評,酒店的地理位置得到您的認可我們倍感欣慰,這是對我們最大的鼓勵。同時,關於您反饋的入住期間早餐水果品質問題我們已彙報給相關部門,並會做好日後跟進工作,再次感謝您的反饋!酒店地處杭州市商業區和購物區的中心地帶,是萬豪全球集團旗下品牌酒店、也是杭州區域第一家萬豪國際集團旗下奢華品牌酒店。酒店承襲“JW 非凡款待”的服務理念,致力於為您的每次出行締造難忘回憶。我們真誠期待與您再次相遇,祝您生活愉快~
one day
Premium Deluxe Twin Room
Date of stay: Apr 2026
Travelling with friends
151 reviews
9.7/10
Amazing
Posted on May 23, 2026
My stay at JW Marriott Hotel Hangzhou was absolutely fantastic! The hotel's location is superb, right next to MixC shopping mall, making shopping and dining incredibly convenient. It's also close to West Lake. The lobby is grand and impressive, and my room offered a magnificent view of the Qiantang River. The decor was elegant and comfortable, and the bedding was just right – not too soft, not too firm – ensuring a great night's sleep. The staff were warm and attentive, and the breakfast spread was extensive, with both Western and Chinese options, and everything tasted delicious. The pool and gym facilities were also excellent. I'll definitely choose to stay here again on my next visit to Hangzhou!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇杭州JW萬豪酒店。非常感謝您對酒店的好評,酒店的地理位置、設施設備、員工服務以及早餐出品得到您的認可我們倍感欣慰,這是對我們最大的鼓勵。酒店地處杭州市商業區和購物區的中心地帶,是萬豪全球集團旗下品牌酒店、也是杭州區域第一家萬豪國際集團旗下奢華品牌酒店。酒店承襲“JW 非凡款待”的服務理念,致力於為您的每次出行締造難忘回憶。我們真誠期待與您再次相遇,祝您生活愉快~
Guest User
Deluxe Queen Room
Date of stay: Apr 2026
Solo traveller
56 reviews
10/10
Outstanding
Posted on May 26, 2026
The room was clean, tidy, spacious, and very comfortable – excellent! The gym and pool opening at 6 AM was a huge plus, allowing me to squeeze in a 30-minute swim and workout before my early flight.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇杭州JW萬豪酒店。非常感謝您對酒店的好評,酒店的客房衞生以及設施設備得到您的認可我們倍感欣慰,這是對我們最大的鼓勵。酒店地處杭州市商業區和購物區的中心地帶,是萬豪全球集團旗下品牌酒店、也是杭州區域第一家萬豪國際集團旗下奢華品牌酒店。酒店承襲“JW 非凡款待”的服務理念,致力於為您的每次出行締造難忘回憶。我們真誠期待與您再次相遇,祝您生活愉快~
Unterwegszailushang
Premium Deluxe King Room
Date of stay: Apr 2026
Business traveller
39 reviews
9.5/10
Amazing
Posted on May 15, 2026
The room was quite spacious and comfortable, suitable for business trips. The facilities were a bit dated but still clean. The location is excellent, right in the Wulin Plaza business district. Due to work commitments, I was very grateful to the front desk for granting a late check-out. The breakfast restaurant staff were very enthusiastic, but the omelette was just a plain fried egg, undercooked, and definitely needs improvement. The lobby bar staff, however, were unprofessional; when I said I was just waiting for a car and wouldn't be ordering anything, they gave me a disdainful look and a cold shoulder.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇杭州JW萬豪酒店。非常感謝您對酒店的好評,酒店的員客房設施設備、地理位置以及前台餐廳同事的服務得到您的認可我們倍感欣慰,這是對我們最大的鼓勵。 同時,關於您反饋的大堂吧員工服務態度問題,我們已彙報給相關部門,酒店管理層十分重視,我們將積極開展相關培訓並強調其重要性,爭取為您提供更加優質的服務,避免同樣的問題再次發生。我們也真誠的期待與您的再次相遇,以便有機會彌補我們此次的不足,祝您生活愉快~
Anonymous User
Deluxe Queen Room
Date of stay: Mar 2026
Family
5 reviews
2.5/10
Posted on May 5, 2026
The lobby was tiny when I entered the hotel, and I even had to ask which hotel to go to since two hotels shared the same building. I've stayed at other Marriott properties with my family before, and none of them were this bad. The room itself was standard, but the service and the lobby facilities were terrible.
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Response from Property: Dear Guest, Thank you for choosing the JW Marriott Hotel Hangzhou. We sincerely apologize that we were unable to provide you with a perfect stay. We understand that a pleasant stay is very important to our guests; however, our facilities and staff's shortcomings in service led to your unsatisfactory experience. This was our mistake, and I fully understand your feelings at the time. We deeply recognize our shortcomings. Regarding your feedback on staff service, the hotel management takes it very seriously. We will actively conduct relevant training and emphasize its importance to provide you with better service and prevent the same problem from happening again. At the same time, we will also do our best to maintain and service the hotel's facilities and equipment. We sincerely look forward to meeting you again so that we can have the opportunity to make up for our shortcomings. We wish you a pleasant stay!
Plepatara
Deluxe Queen Room
Date of stay: Mar 2026
Couple
6 reviews
10/10
Outstanding
Posted on May 6, 2026
Fantastic stay! I mostly used DiDi, easy and fast. The room was huge, clean, and comfortable.
The staff were all wonderful. Breakfast was a perfect
Response from Property: Dear Guest, thank you for choosing JW Marriott Hangzhou. We are delighted to learn that you enjoyed your stay with us—your satisfaction is our greatest reward. It was our pleasure to host you, and we sincerely look forward to welcoming you back in the future. Wishing you all the best and a wonderful day ahead!
cocott77
Executive Room (2 Beds)
Date of stay: Mar 2026
Solo traveller
2 reviews
10/10
Outstanding
Posted on Apr 12, 2026
This hotel is conveniently located, just 3km from West Lake. You can even see West Lake from the executive lounge! I was so happy they upgraded my room upon check-in. Rain provided excellent service, and I loved the postcard they gave me. I'll definitely be back!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the JW Marriott Hotel Hangzhou. We are very grateful for your positive review. We are delighted that you appreciated our location and the excellent service we provided. We are happy to have given you a pleasant stay, which is our greatest encouragement. Located in the heart of Hangzhou's business and shopping district, the hotel is a Marriott International brand hotel and the first Marriott International luxury brand hotel in the Hangzhou area. Adhering to the "JW Hospitality" philosophy, the hotel is committed to creating unforgettable memories for every trip. We sincerely look forward to seeing you again and wish you a pleasant stay!
scg2000
Executive Room (2 Beds)
Date of stay: Mar 2026
Family
21 reviews
10/10
Outstanding
Posted on Apr 26, 2026
I've stayed here many times. The rooms are spacious, and the location is excellent with views of West Lake. The restaurant offers a wide variety of delicious food. I booked an executive room, and the executive benefits were also quite special.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the JW Marriott Hotel Hangzhou. We are very pleased with your positive review. We are delighted that you appreciated our location and dining experience, and we are happy to have provided you with a pleasant stay. This is our greatest encouragement. Located in the heart of Hangzhou's business and shopping district, the hotel is a Marriott International brand hotel and the first Marriott International luxury brand hotel in the Hangzhou area. Adhering to the "JW Hospitality" philosophy, the hotel is committed to creating unforgettable memories for every trip. We sincerely look forward to seeing you again and wish you a pleasant stay!
Guest User
Deluxe 2-bed Room
Date of stay: Feb 2026
Family
19 reviews
9.7/10
Amazing
Posted on Apr 1, 2026
After reading reviews, I chose JW and was very satisfied overall. The front desk staff, Miss Jingjing, was very enthusiastic, attentive, and responsible. However, the lounge reception was not ideal. The male attendant was a bit cold. I had planned to go up and enjoy the distant views but was told I didn't have the right access and couldn't use the lounge, which was a bit disappointing. This was the only letdown.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the JW Marriott Hotel Hangzhou. We are very grateful for your positive review. We are delighted that you appreciated the service provided by our front desk staff, which is our greatest encouragement. We sincerely apologize for not being able to provide you with a perfect stay. If you encounter any problems during your stay, please feel free to contact the duty manager or relevant department staff for assistance. We will do our best to provide you with satisfactory service. We sincerely look forward to meeting you again so that we can have the opportunity to make amends. Have a pleasant stay!
Liudabaoxixi
Premium Deluxe King Room
Date of stay: Feb 2026
Travelling with friends
15 reviews
9.7/10
Amazing
Posted on Mar 28, 2026
Feels just like home, every staff member serves with a smile. I love it and will definitely be back!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the JW Marriott Hotel Hangzhou. We are very grateful for your positive review. We are delighted that you appreciated the excellent service provided by our staff, which is a great encouragement to us. Located in the heart of Hangzhou's business and shopping district, the hotel is a Marriott International brand hotel and the first Marriott International luxury brand hotel in the Hangzhou area. Adhering to the "JW Extraordinary Hospitality" service philosophy, the hotel is committed to creating unforgettable memories for every trip you take. We sincerely look forward to seeing you again and wish you a pleasant stay!
Guest User
Premium Deluxe King Room
Date of stay: Feb 2026
Business traveller
3 reviews
10/10
Outstanding
Posted on Mar 28, 2026
Fantastic location, right next to West Lake! The breakfast was great, especially the croissant station with hot plates that kept them soft and flaky. I'd recommend the grilled king oyster mushrooms and the Pian'er Chuan noodles were also delicious. The stir-fried greens were a bit disappointing, though.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the JW Marriott Hotel Hangzhou. We are very grateful for your positive review. We are delighted that you appreciated the hotel's location and the quality of its breakfast; this is our greatest encouragement. Located in the heart of Hangzhou's business and shopping district, the hotel is a Marriott International brand hotel and the first Marriott International luxury brand hotel in the Hangzhou area. Adhering to the "JW Extraordinary Hospitality" service philosophy, the hotel is committed to creating unforgettable memories for every trip you take. We sincerely look forward to seeing you again and wish you a pleasant stay!
Guest User
Executive Room (2 Beds)
Date of stay: Jan 2026
Travelling with friends
14 reviews
9.0/10
Great
Posted on May 16, 2026
Facilities: A bit old but still quite clean, good location.
Ambiance: The executive room's lake view from afar is better than the Shangri-La.
Service: Good service, and the breakfast is pretty tasty. It's just really busy, full of members, too many people. It feels like a chaotic scene.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇杭州JW萬豪酒店。非常感謝您對酒店的好評,酒店的設施設備、地理位置、員工服務以及早餐出品得到您的認可我們倍感欣慰,這是對我們最大的鼓勵。同時,我們會盡力做好酒店設施設備的維護和保養工作。酒店地處杭州市商業區和購物區的中心地帶,是萬豪全球集團旗下品牌酒店、也是杭州區域第一家萬豪國際集團旗下奢華品牌酒店。酒店承襲“JW 非凡款待”的服務理念,致力於為您的每次出行締造難忘回憶。我們真誠期待與您再次相遇,祝您生活愉快~
Guest User
Deluxe Queen Room
Date of stay: Jan 2026
Family
9 reviews
10/10
Outstanding
Posted on Feb 24, 2026
True to its reputation as an established hotel, they offer personalized service for pick-up and drop-off. I requested an extra bed in the room, and it was great. The room was also very quiet. Check-out was convenient and quick.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the JW Marriott Hotel Hangzhou. We are very grateful for your positive review. We are delighted that you appreciated the service provided by our staff and are happy to have given you a pleasant stay. This is our greatest encouragement. Located in the heart of Hangzhou's business and shopping district, the hotel is a Marriott International brand hotel and the first Marriott International luxury brand hotel in the Hangzhou area. Adhering to the "JW Extraordinary Hospitality" service philosophy, the hotel is committed to creating unforgettable memories for every trip you take. We sincerely look forward to seeing you again and wish you a pleasant stay!