Grand House Hangzhou

The quality of Kaiyuan is the same as before, and the Guantang has a unique wildness. Each Guantang has its own theme, and it is like a big park. Living in it for vacation, everything is so beautiful! The rooms in the villa area are large and well-equipped, and the yards of each household are also very interesting. The hotel lobby and various places are very atmospheric, and it is fun to live in it!

Kaiyuan Guantang is really the ceiling of parent-child tours in Zhejiang. The hotel environment is super good, with good breakfast, good dinner, and rich activities. The most important thing is that it is pet-friendly. Abu can finally go out and stay in a hotel with his brother.

It is rare to evaluate once in several years. I have to write some comments when staying in Tianyu Guantang this time. The hotel is located on the top of the mountain. I thought it would be boring to stay in the mountain for three days. The result was unexpected. On the last day, the child asked to come again Stay for a few days 😂 Eat, drink and have fun in the hotel, it will not be boring at all. The hotel is very big. The parent-child villa we stayed in has a single courtyard, a front yard and a backyard. There are small frogs in the yard, and we also saw geckos, squirrels and other small animals. The ecological environment is very good. The villa around the lake is also amazing, with a large lakeside courtyard, it will be quite comfortable for a few friends to have a barbecue. The building is a hotel complex with black tiles and white walls, very Jiangnan style. The hotel has battery cars to take guests to the room, lobby, restaurant, amu*****t park and other areas at any time. The waiting time during the peak period will not exceed 10 minutes. You can enjoy the hotel scenery along the way, especially the night view, which is very beautiful! A Chinese restaurant, a Western restaurant, and a noodle restaurant. I didn't go to the noodle shop, so I don't comment. The western restaurant is a restaurant for breakfast buffet. It is quite satisfactory. The boneless chicken feet, money belly, and bean curd are all delicious. The milk is a whole box of Tetra Brik milk. I didn’t pay attention to the brand, but unlike other hotels, the milk is poured in a big bucket, and the quality is guaranteed. Cui Restaurant - the only Chinese restaurant in the hotel. Because the hotel is on the top of the mountain, we didn't drive, and it was inconvenient to go out. Dinner can only be settled at the hotel. We stayed for three consecutive days and ate three meals at Chui Restaurant. It's really "order with your eyes closed, everything is delicious!" Tianyu Xiaochaohuang, Evolution Tofu, Qiantang Sanxian, Loofah Fish Fillet, and Tianyu Secret Shrimp are all very good. Inside the hotel, there is an indoor pool and an outdoor pool. The indoor swimming pool is 1.2-1.4 meters, and the outdoor swimming pool only reaches the water level of the calf. Without a 0.8-1.0 swimming pool, it is not very convenient for children to play in the water. I hope this can be improved. Let's focus on the service, every employee in the hotel will give you the feeling of being at home! The eldest sister at the breakfast noodle stall, when she is not busy, is cooking rice noodles while chatting with me about the experience of staying in the hotel, telling me what to do in the hotel with the children; eating in the Chinese restaurant, since it is a weekend, there are more tourists, so the back kitchen Maybe we forgot one of our dishes, we were almost finished, and it hadn't been served yet. A female manager came over and first expressed her apology, then gave us a free order, and finally gave the children other staple foods. Faced with this problem-solving attitude, I don’t think anyone will be entangled any more 🤣 There was a roof dripping in the corridor, and no one found the water on the ground in time, causing the child to fall when chasing and running. We went to the lobby to report the problem, and the front desk immediately provided iodophor band-aids, saying that if the child had leg pain in the future, we would contact them in time, and presented a gift to express comfort. We walked back to the place where the water accumulated from the lobby. There were already employees cleaning it up, and the work efficiency was quite high. In the next few days, there was no problem in this place again. At that time, Manager Xu of the catering department was dealing with the stagnant water. When he heard the child fall, he first apologized, then offered condolences, and then arranged for a small handicraft project. The children happily painted the little flower umbrella😊 In such a big hotel, there are too many things, big and small, and problems are inevitable. The hotel's attitude and efficiency in solving problems after problems have shown the height of a hotel. In Tianyu Guantang, from the department manager to the guest room cleaning, the attitude of solving the problem is all about admitting mistakes, apologizing, condolences, solving, and appeasing. It is not easy to do one thing! All aspects of the hotel are worthy of super five-star praise. If you have the opportunity to come to Hangzhou in the future, you will definitely stay in Tianyu Guantang again! 👍

The hotel is built on the mountain, with a simple Chinese style and excellent air. The service is warm, and every hotel staff will greet us warmly. Suitable for [parent-child travel], the [indoor playground] is small in size and several floors high, enough for our 4-year-old to play. The outdoor [Great Windmill Paradise] is rich in play equipment, and the [Outdoor Leisure Pool] is definitely the favorite of children. [Dining] The Cui restaurant in the hotel has an elegant environment and good taste. Ctrip also gave a free baby dinner. [Room] Parent-child villa room type, with its own courtyard, the children are so happy to play with water and blow bubbles in the yard. It may be because there are a little more mosquitoes on the first floor, and the floor hygiene can be improved, but these are minor problems, and it is enough for the children to be happy~

This is the second time I have come to Tianyu to escape the summer heat~ the elderly at home like it very much. Everything else is as good as ever, the only downside is the sound insulation of the room. I like this place very much. It is a one-stop solution for meals, accommodation and entertainment~ It's also very pleasant to take a walk by the lake after dinner~

The second time I brushed this hotel, I was very disappointed to be honest. First of all, villa rooms are much more expensive than other rooms, but the room type and facilities are not good, and there are cockroaches in the room. Secondly, in order to increase revenue, the hotel actually opened the swimming pool to the public during the peak season. As a result, half of the swimming lanes that are no longer spacious are actually used by residents at the foot of the mountain. So how to protect the rights and interests of hotel guests who are close to 2,000 a night? I can't even take a shower, because there are too many people, and there are long queues in the two showers, which is ridiculous. The locker room is terribly dirty, and no one cares about it. The quality of social swimmers is poor. The three-star service is for the waiters of the shuttle bus. They have a good attitude and good service, not for other service personnel.

Facilities: The room has complete facilities and a large space. Hygiene: clean and tidy Environment: The natural scenery is beautiful, and it feels like living in a super large park. Fresh air Service: very good Now to introduce it, quaint setting. There are a wide variety of breakfasts, the swimming pool is large but there are few people and the deepest part is only 1.4 meters, which is very suitable for children to practice swimming. By the way, there are a lot of activities in the hotel. We played fan painting, which was very good. Fresh fruit is delivered to the room every day, nothing to say, great 🎉

The room is relatively large, because I booked a villa room first, and secondly, I thought it would be more convenient to stay in the main building. The hotel offered to upgrade me to the original room type for free, because I was in a hurry to go out, and the hotel is also based on the people-oriented management philosophy. The upgrade is complete. It is not in the main building. You can take a shuttle bus back and forth, which is okay. The breakfast is delicious. There is no entertainment in the paddling pool outside, but just playing in the water is a bit monotonous. The hotel service is still warm and thoughtful, and if there is any problem, it will be dealt with in a timely manner. The package I bought this time includes steamed chicken, which is relatively fresh, and it tastes like the original soup, which is more delicious😋