The first time I went to Lin’an to stay at the Crowne Plaza Hotel was for this brand. I thought it would not be bad, but the actual experience was not satisfactory. The details are as follows
1. There are 2 staff members in the lobby of the hotel. One is friendly, enthusiastic, proactively inquiring, gentle and courteous to meet the needs of customers, but the other has a straight face and a tough tone. He wants to ask for 2 more bottles of water and tells him that 5 yuan a bottle will be given by other hotels. In this regard, to
A certain study was given by others on their own initiative, and we stayed in 2 rooms for 2 nights, and the room cards were only issued for 1 night. As a result, we couldn’t swipe the cards when we entered the elevator the next day, and we went to the front desk to make cards, which wasted time
2. The floor drain in the room has a smell. I didn’t want to trouble the hotel, so I didn’t propose to change the room. I overcame it. The temperature of the room’s air conditioner was lower than 30 degrees.
It's hot so I sleep with the windows open all night (17th floor)
3. When I checked in on the first day, I found that there was hair on the small hand towel at the sink. I didn’t take a photo. I thought it’s a trivial matter. There was also hair on the bed sheet at night.
4. The most irritating thing is the breakfast restaurant. The waiters are all aunts and uncles (not to mention for now). The buffet is free to take and there is no limit to the quantity as long as it is not wasted. Is it too much for 4 of us to take 5 eggs? staring at each other
I saw that a waiter was still pointing with his hand, and a waiter ran to tell the uncle in the kitchen, and then all the waiters paid attention to us. Every time we took food, they stared at us the whole time, pretending to take an empty plate away from time to time
The people who come and go just look at us. They don’t take the empty plates on the table and just stare at us. Is it to eat yours or use yours? Is there a grudge? The buffet breakfast was the same for 2 consecutive days. How much did we eat?
A picture) At that time, I really wanted to complain to the leader because we had follow-up arrangements and didn't want to waste time on it, so I didn't go to the theory, but I felt very bad. It was the first time I encountered such a situation after staying in a hotel for so many years. It was very infuriating!
It is understandable for hotels to hire older people, such as cleaning and security, but it is obviously inappropriate for restaurants to use such personnel. Even some hotel restaurants outsourced by others do not discriminate against guests like this. As for other aspects, it is okay, such as giving away millet porridge and red dates at night. The white fungus soup is still relatively warm. I hope the hotel can improve it, especially the old aunts in the breakfast room should rectify it. Is it a few eggs or a few rooms that are more valuable? Think about it, don't pick up the sesame seeds and lose the watermelon! Don't discredit the hotel because of individual personnel, it does not conform to the image of a star hotel and lowers the grade!
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