Atour Hotel (Hangzhou West Lake Cultural Square)

Atour Hotel (Hangzhou West Lake Cultural Square) Reviews

Atour Hotel (Hangzhou West Lake Cultural Square)

No. 588 Zhongshan North Road, Gongshu District, Hangzhou, Zhejiang, 310014, ChinaView Hotel Details
Atour Hotel (Hangzhou West Lake Cultural Square)
Atour Hotel (Hangzhou West Lake Cultural Square)Atour Hotel (Hangzhou West Lake Cultural Square)Atour Hotel (Hangzhou West Lake Cultural Square)
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Atour Hotel (Hangzhou West Lake Cultural Square) Guest Reviews

4.8/5
Excellent
2640 reviews
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(2640)
Positive reviews(2624)
Reviews with photos/video(284)
Easy to get around(344)
Delicious breakfast(213)
Friendly front desk staff(187)
Close to metro(154)
Perfect for kids(46)
Nice toiletries(27)
Delicious buffet(11)
Has facilities for children(9)
Negative reviews(16)
paigeneo
Superior Queen Room
Stayed in Dec 2024
Couples
7 reviews
5.0/5
Outstanding
Posted on Dec 13, 2024
Hotel is conveniently located from metro station and a short walk to the nearest water "bus" at wulin pier. Cleanliness of the room was excellent and service from all staff was awesome. We had a flight delay and ended up reaching the hotel at 1am on the first night, but immediately felt the warmth of the staff who offered us a hot drink while we were checked in. Thank you for making our stay lovely.
Eknapa
Jimu Twin Room (Slow Rebound Neck-Protection Memory Pillow + Mini Fridge)
Stayed in Nov 2023
Family
13 reviews
5.0/5
Outstanding
Posted on Nov 19, 2023
This is one of the best hotels we have ever stayed in. Very convenient to get around. Subway is 5-10 mins walk away. Family mart at the back. Amazing hot pot restaurant at the back too. Lots of restaurants around. Staffs are amazing and super friendly. They always are willing to help and to serve you. They gave us welcome drink and also small water bottles with souvenirs before we left. Very thoughtful! Laundry room with washing and drying machine available for free 24 hrs. Room is big, bright and clean. Washing basin outside the bathroom is very useful when you share the room. I will definitely stay here again. LOVE everything aboutthe hotel!
Response from Property: Hello dear friend Duo, seeing your 5-star recognition and support for the hotel, Duo Er is extremely grateful. Through the jungle, through the buildings, Duo'er accompanies you to wait by the lake and sea, watching the four seasons of the world (づづ╭) づ╭ ❤~ Yaduo, Fourth Space, Achieve a Lifestyle!! Yaduo is committed to creating another home for your journey, making your journey more comfortable. It seems that Duo'er has done a good job, but we will continue to work hard, humility makes people progress. If you need anything, feel free to let me know. Duo'er is on call and will definitely satisfy you. The perfect experience must have captured your heart, so often "go home" and take a look.
Xerxes8888
Guestroom (1 Beds)
Stayed in Apr 2024
Travel with friends
5 reviews
5.0/5
Outstanding
Posted on Apr 8, 2024
Nice hotel that is central and has laundry room that is free for hotel guest. The hotel staff are all very helpful. The receptions were especially nice and helped us called and verify our booking for an attraction in Shanghai.
Response from Property: Dear Duoyou, I am very happy to see your five-star comments. Thank you for choosing Hangzhou West Lake Cultural Plaza Yaduo Hotel. Thank you for your recognition of Duoer. We are honored by your affirmation. We will continue to strive to bring you the most intimate service. The hotel is located in the West Lake, Xiacheng District, Hangzhou, close to the West Lake Cultural Square, and the core of the city's CBD. The surrounding transportation is convenient, the transportation is convenient, and the prosperity is quiet. It is the best choice for your leisure, entertainment and business trips, so that you are busy. Enjoy an elegant and quiet corner during the journey, slow down the pace of the soul, and listen to the innocence of nature. Feel Duoer's service and care. Next time, we will definitely take a higher standard and look forward to your every visit!
Guest User
Superior Queen Room
Stayed in Sep 2023
Couples
9 reviews
5.0/5
Outstanding
Posted on Oct 13, 2023
From airport to/from hotel, catch Line 19 Airport Express to West Lake Cultural Square. We caught the 1st train to the airport at 5:59am, it came right on the dot and took 29 mins. Super efficient and cost just CNY$7. Line 1 all stops train costs the same and would take much longer.. Exit C is closest to the hotel. Take the escalators at Exit C, go up to street level, continue walking straight on until 2nd set of lights, turn and look across the road to a brown building, Atour Hotel name is clearly marked right top. We stayed 9 nights here. Best highlights include close location to Metro Line 1 and Line 19 Airport Express; free laundry service by the wonderful team on the 4th floor; friendly team at reception. One night there was a terrible cigarette smell in the corridor, we called and the next day afternoon the smell was almost gone (though we needn't have to do this in the first place since the rooms are meant to be non-smoking!). Room we got was real small, not sure if they gave us a lower grade room in a quieter area away from the main road or ? There was not even space for 1 suitcase and certainly no luggage bench!! There's a vegetarian gem of a buffet restaurant across the road hidden at the corner of the West Lake Cultural Square shopping mall, CNY$36 if someone handed you a coupon or CNY$39 without. See name of restaurant on photo, great variety of food. Had a wonderful time 16 nights in Hangzhou and the Asian Games. Thank you Hangzhou 🙏
Response from Property: Hello dear guests! Thank you very much for your 5-star review and for your questions. Duoer has informed the relevant departments to make rectifications. Duo'er's House is located opposite the West Lake Cultural Plaza. Haagen-Dazs, Starbucks, Yidiandian, New White Deer, Yixidi, Green Tea Restaurant, Haven, Penteng Steak, Sanshang Cuisine and other desserts and delicacies are all nearby. , it can be reached in a few minutes' walk, with a variety of flavors for you to choose from. I hope you have a good time in Hangzhou. Thank you for your recognition, Duo'er. Duo'er will give you more surprises when you come back next time. We look forward to Duo'er's next stay.
Rosa09
Elegant Double Room
Stayed in Mar 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Mar 31, 2024
Location is close to the metro from Exit D, service is good and staff is friendly! It's always a pleasant stay at Atour
Response from Property: Dear friends, hello! Thank you for your 5-star like and sincere recommendation. Staying where you like, even if you are silent, makes people happy. We have been working hard, hoping that we will not live up to your joy and become a memorable memory in your life! [ West Lake Cultural Square is designed with Hangzhou's unique West Lake culture, canal culture and ancient tower culture as the architectural background. It is a comprehensive square integrating culture, entertainment, performance, exhibition, fitness, etc. [Zhejiang Natural Museum] With nearly 150,000 precious specimens in its collection, with the theme of "Nature and Human Beings", it is a modern natural museum integrating popular science education, collection and research, cultural exchange and intellectual leisure. [Zhejiang Science and Technology Museum] is the largest provincial-level comprehensive science and technology venue in Zhejiang Province. It has permanent exhibition areas such as cosmic travel, undersea tour, thousands of meteorology, psychological mysteries, energy light, art and science, science, technology and life, etc., with a total of more than 200 exhibits, including the foundation of mathematics, physics, chemical, heaven, earth, life, etc. The content of scientific principles also involves knowledge in more than a dozen disciplines such as life sciences, environmental sciences, aerospace technology, and energy technology. Hangzhou West Lake Cultural Square Yaduo Hotel is the best choice for your travel, weekend leisure and parent-child time!
oucel
Executive Double Bed Room (Slow Rebound Neck-Protection Memory Pillow + Mini Fridge)
Stayed in Sep 2023
Family
2 reviews
4.2/5
Very Good
Posted on Sep 14, 2023
Location is convenient and hotel/room was clean. Unfortunately some people smoking in their room so you can feel the smell while staying. I don't think that it's hotel's fault. Hotel has laundromat and it's empty most of the time.
Response from Property: I'm sorry, sir. I'm very sad that I didn't get your 5-point review. I have communicated with the relevant department about the problem you said, and we will rectify it later.All rooms in the store are equipped with a series of high-quality bedding comparable to a five-star hotel, a full set of high-end [Sahe fragrance toiletries], [projection TV], and the fourth floor is equipped with [multi-functional conference room], [free gym], [free self-service laundry room], and Hangzhou [local snacks] will be provided for breakfast every day. Wait, to provide you with a comfortable and relaxing space. Thank you again for your patient comments and praises. Duoer is very happy. Come here often if you like it. All the staff of the hotel are here waiting for you to go home.
Aivie
Superior Twin Room (Slow Rebound Neck-Protection Memory Pillow)
Stayed in Mar 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Mar 14, 2024
Location is convenient, place is clean, service is very good. Like the place very much.
Response from Property: 尊敬的朵友您好呀,非常感謝您的5星推薦,感謝您的選擇和信任. 我們的最終目標就是讓您感受到驚喜和滿意,朵兒家位於杭州西湖文化廣場的核心位置,【杭州東站】1號線【3站】至【西湖文化廣場C/D出口】直走300米即到。如果您要去【西湖】可以乘坐1號線至【鳳起路F出口】步行幾分鐘即到,或2號線轉1號線【龍翔橋C出口】下車即到。地理位置優越,交通十分便利,是您商務、購物、旅遊出行的優質選擇,朵兒會一直保持初心喲,期待您的再一次歸家哦!
Tazmam
Superior Queen Room
Stayed in Aug 2023
Solo travellers
9 reviews
3.7/5
Posted on Aug 22, 2023
A bit old building but the staff is very nice, and patiently helped my needs even though I only speak a little Chinese. Location is best to access to the metro and 西湖文化中心。
Response from Property: 親愛的朵友您好,非常感謝您的認可,也感謝您提出的問題, 我們會向餐廳部門進行溝通整改,亞朵,總有不期而遇的温暖存在,熱情,好客,温暖,是我們亞朵人的待客之道。舒適,靜謐,人文 是亞朵的獨舒適的體驗,亞朵倡導鄰里服務,我們信奉客人為家人,亞朵,歡迎您回家!有風格,房間裏及樓道里的壁照都是根據不同地方不同的人文風情的攝影,沐浴用品也是天然純植物的阿芙專屬定製,衹為給您的入住提供更好的體驗!朵兒家對面就是【銀泰百貨】文化廣場店,集購物、美食、影院於一體。距【杭州大廈購物城】900米,匯聚了LV、HERMES、CARTIER、CHLOE親愛的朵友,您好!感謝您的超級喜歡和誠意推薦。待在喜歡的地方,即便靜默,也令人心生歡喜。我們一直在努力,希望不會辜負您的歡喜,成為您生活裏值得常存的回憶!【西湖文化廣場】設計以杭州特有的西湖文化、運河文化和古塔文化為建築背景,是集文化、娛樂、演出、展覽、健身等為一體的綜合性廣場。 【浙江自然博物館】擁有近15萬件珍貴的館藏標本,以“自然與人類”為主題,是一個集科普教育、收藏研究、文化交流、智性休閑於一體的現代自然博物館。
长河落日
Elegant Double Room
Stayed in Nov 2023
Solo travellers
19 reviews
5.0/5
Outstanding
Posted on Nov 20, 2023
Exceeded all my expectations. A truly enjoyable experience!
Response from Property: Hello dear friend Duo, seeing your 5-star recognition and support for the hotel, Duo Er is extremely grateful. Through the jungle, through the buildings, Duo'er accompanies you to wait by the lake and sea, watching the four seasons of the world (づづ╭) づ╭ ❤~ Yaduo, Fourth Space, Achieve a Lifestyle!! Yaduo is committed to creating another home for your journey, making your journey more comfortable. It seems that Duo'er has done a good job, but we will continue to work hard, humility makes people progress. If you need anything, feel free to let me know. Duo'er is on call and will definitely satisfy you. The perfect experience must have captured your heart, so often "go home" and take a look.
Guest User
Guestroom (1 Beds)
Stayed in Jun 2023
Couples
6 reviews
4.5/5
Great
Posted on Jun 15, 2023
The price is reasonable. The room is very clean and air conditioner is cool enough for us to sleep well. Its location is also convenient for find food and even has some big shopping malls nearby for us to spend our time there.
Response from Property: 親愛的朵友,看到您的點評朵兒很開心,但是未能得到您全五星的好評朵兒感到很遺憾。如果您有什麼建議或者意見都是可以和朵兒説的哦,朵兒將會改善做的不足地方,也期待您再次入住朵兒家~。房間配有兩款枕頭供您使用,不僅床品採用零壓記憶棉的普蘭特床墊,床上四件套更是嬰幼兒都可使用的無添加的裸棉哦~無磷洗滌不含熒光劑,讓您睡得舒心睡得放心!房間乾濕分離的科學設計~等等,
TidusSG
Elegant Double Room
Stayed in Sep 2023
Solo travellers
11 reviews
4.7/5
Amazing
Posted on Oct 5, 2023
Friendly staffs, extremely polite. Near to metro and facilities.
Response from Property: 尊敬的賓客您好!不管任何時候,您的褒獎都是對朵兒們的最好的特效葯,它無色素更不需防腐劑,不會過期,每天都激勵着朵兒們用心服務好每一位亞朵的客人。店所有客房均採用堪比五星級酒店的【普蘭特】系列優質床品,全套高端【薩和香氛洗浴用品】,【投影電視】,四樓配有【多功能會議室】、【免費健身房】、【免費自助洗衣房】,每日早餐均會提供杭州【屬地特色小吃】等,為您提供一個自在、放鬆的居停空間。朵兒期待您再次光臨!
Chekan
Superior Queen Room
Stayed in May 2023
Business travellers
15 reviews
3.5/5
Posted on May 15, 2023
Hope , that one day , reception in chinese hotel will figure out , how to find all information in passport in fastest way. Always all reception searching something in passport and can't find it. In other - good hotel . Special thanks for laundry. It saves me
Response from Property: 尊敬的賓客您好,很抱歉給您帶來不好的入住體驗,關於您反饋的問題酒店十分注重,我們一定會吸取經驗進行整改,謝謝您提出的建議。我們會努力越做越好,希望下次我們可以讓您有一個全新的認識,祝您生活愉快!
BMORE
Superior Twin Room (Slow Rebound Neck-Protection Memory Pillow)
Stayed in Aug 2022
Travel with friends
8 reviews
4.7/5
Amazing
Posted on Aug 15, 2022
Nice hotel in the West Lake area. Very convenient to the mall and restaurants. The rooms were nice and clean and the customer service was pleasant. I would stay here again for another short weekend trip.
Response from Property: 尊敬的賓客您好!感謝您的選擇和信任,非常開心看到客官的好評。很遺憾沒能得到賓客的5分好評,期待下次能夠讓賓客有一個不一樣的感受,朵兒家的所有客房均採用堪比五星級酒店的【普蘭特】系列優質床品,全套高端【薩和香氛洗浴用品】,【投影電視】,四樓配有【多功能會議室】、【免費健身房】、【免費自助洗衣房】,每日早餐均會提供杭州【屬地特色小吃】等,為您提供一個自在、放鬆的居停空間,歡迎您再次入住,祝您生活愉快!
Guest User
Guestroom (1 Beds)
Stayed in Jan 2023
Solo travellers
6 reviews
3.7/5
Posted on Jan 26, 2023
The location is not close to West lake but you can find plenty options around the hotel. The breakfast is moderate level. There was no cheese in the hotel but crew tried to find it next day. The biggest missing thing is finding a person who is able to speak English. It’s nearly impossible to communicate with the crew. The threadmill in the gym does not work.
Response from Property: 親愛的朵友您好呀,感謝您的評價,朵兒家位置是拱墅區中山北路588號杭州西湖文化廣場對面,酒店距離西湖僅3.8公里去西湖也很便捷,很感謝您提出的建議,在住期間您可隨時聯繫朵兒,朵兒會第一時間幫您解決問題,期待您下次入住。朵兒家對面就是【銀泰百貨】文化廣場店,集購物、美食、影院於一體。距【杭州大廈購物城】900米,匯聚了LV、HERMES、CARTIER、CHLOE親愛的朵友,您好!感謝您的超級喜歡和誠意推薦。待在喜歡的地方,即便靜默,也令人心生歡喜。我們一直在努力,希望不會辜負您的歡喜,成為您生活裏值得常存的回憶!【西湖文化廣場】設計以杭州特有的西湖文化、運河文化和古塔文化為建築背景,是集文化、娛樂、演出、展覽、健身等為一體的綜合性廣場。 【浙江自然博物館】擁有近15萬件珍貴的館藏標本,以“自然與人類”為主題,是一個集科普教育、收藏研究、文化交流、智性休閑於一體的現代自然博物館。 【浙江省科技館】是浙江省內最大的省級綜合性科技場館,設有宇宙遨遊、海底巡禮、氣象萬千、心理奧祕、能源之光、藝術與科學、暢享科學、科技與生活等常設展區,共200多件展品,既有數、理、化、天、地、生等基礎科學原理內容,又涉及生命科學、環境科學、航天技術、能源技術等十幾個學科領域知識。杭州西湖文化廣場亞朵酒店是您旅遊、週末休閑、親子時光的最佳之選哦
Krista
Superior Twin Room (Slow Rebound Neck-Protection Memory Pillow)
Stayed in Jan 2023
Travel with friends
25 reviews
5.0/5
Outstanding
Posted on Jan 20, 2023
Friendly staff. Comfortable room. Delicious and full breakfast buffet. Free laundry service. Look forward to the next visit.
Response from Property: 尊敬的賓客您好!不管任何時候,您的褒獎都是對朵兒們的最好的特效葯,它無色素更不需防腐劑,不會過期,每天都激勵着朵兒們用心服務好每一位亞朵的客人。店所有客房均採用堪比五星級酒店的【普蘭特】系列優質床品,全套高端【薩和香氛洗浴用品】,【投影電視】,四樓配有【多功能會議室】、【免費健身房】、【免費自助洗衣房】,每日早餐均會提供杭州【屬地特色小吃】等,為您提供一個自在、放鬆的居停空間。朵兒期待您再次光臨!