Atour Hotel (Hangzhou West Lake Cultural Square)

Stayed for a total of 3 nights, but had made my third night booking thru a separate booking. No issues at all with the checking in and checking out, and we got a smooth seamless 3N stay in the same room. Had written my highly satisfied feedback via the first booking. I continue to be impressed by the excellent service provided by the staff who have made our stay a heartwarming one from check in to check out.

From airport to/from hotel, catch Line 19 Airport Express to West Lake Cultural Square. We caught the 1st train to the airport at 5:59am, it came right on the dot and took 29 mins. Super efficient and cost just CNY$7. Line 1 all stops train costs the same and would take much longer.. Exit C is closest to the hotel. Take the escalators at Exit C, go up to street level, continue walking straight on until 2nd set of lights, turn and look across the road to a brown building, Atour Hotel name is clearly marked right top. We stayed 9 nights here. Best highlights include close location to Metro Line 1 and Line 19 Airport Express; free laundry service by the wonderful team on the 4th floor; friendly team at reception. One night there was a terrible cigarette smell in the corridor, we called and the next day afternoon the smell was almost gone (though we needn't have to do this in the first place since the rooms are meant to be non-smoking!). Room we got was real small, not sure if they gave us a lower grade room in a quieter area away from the main road or ? There was not even space for 1 suitcase and certainly no luggage bench!! There's a vegetarian gem of a buffet restaurant across the road hidden at the corner of the West Lake Cultural Square shopping mall, CNY$36 if someone handed you a coupon or CNY$39 without. See name of restaurant on photo, great variety of food. Had a wonderful time 16 nights in Hangzhou and the Asian Games. Thank you Hangzhou 🙏

Location is convenient, place is clean, service is very good. Like the place very much.