To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(194)
Positive reviews(191)
Reviews with photos/video(30)
Delicious breakfast(19)
Great value for money(14)
Large rooms(10)
Average sound insulation(10)
Convenient parking(10)
Has rooms for families(6)
Perfect for kids(6)
Friendly front desk staff(6)
Negative reviews(3)
Guest User
Family Friendly Standard Room
Stayed in Dec 2022
Family
1 reviews
4.7/5
Amazing
Posted on Feb 8, 2023
The hotel is in a convenient location and the room is big enough. It has kids friendly loges, table to work, and good view (no balcony). Breakfast is also very good.
Wolfgang
Boutique Double Room
Stayed in Oct 2023
Business travellers
92 reviews
4.5/5
Great
Posted on Nov 4, 2023
Everything was ok, good breakfast !
Response from Property: Thank you for your review.We will continue to work hard
Tapa
Stayed in Apr 2022
Solo travellers
3 reviews
5.0/5
Outstanding
Posted on May 19, 2022
Nice hotel
Response from Property: THANK YOU, LOVE YOU!
Guest User
Boutique Double Room
Stayed in Apr 2024
Couples
1 reviews
4.0/5
Very Good
Posted on May 4, 2024
Good hygiene, rich breakfast, poor sound insulation
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and sharing. Thank you very much for your valuable suggestions. We will work hard to improve the sound insulation and look forward to your next visit.
Guest User
Stayed in Apr 2024
Family
4 reviews
5.0/5
Outstanding
Posted on May 4, 2024
Very good, the service attitude is very good, and very thoughtful. The hygiene is also good. It is a good hotel. I will patronize it next time. It is also close to the complex.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at our hotel and sharing. Thank you for your full five-point evaluation. We will look forward to your next visit with sincerity, honesty, care and love!
Guest User
Family Friendly Standard Room
Stayed in Apr 2024
Family
1 reviews
4.7/5
Amazing
Posted on May 4, 2024
The family room I booked was quite satisfactory. There were building blocks in the room and a children's playground outside. The kids liked it very much, but the sound insulation was poor.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and sharing. Thank you very much for your valuable suggestions. We will work hard to improve the sound insulation and look forward to your next visit.
Guest User
Cozy Standard Room
Stayed in Sep 2023
Family
19 reviews
5.0/5
Outstanding
Posted on Oct 5, 2023
It is just one subway stop away from the Lin'an Sports Culture Convention and Exhibition Center Gymnasium, the Asian Games venue. With your game ticket, you can enjoy two days of free subway tickets.
The hotel has an underground parking lot, but the elevator in the parking lot is a bit difficult to find. It is behind a wall and there are no obvious instructions.
The room is OK, the TV can project the screen, and not every room has a smart toilet. I booked two rooms, but only one has it.
There are not many types of breakfast, but the taste is average. The front desk gave us snacks, just in time to watch the game.
Original TextTranslated by Google
Response from Property: 親愛的客人:您好 !非常感謝您選擇入住我們酒店,並與我們細細地分享入住後的體驗。關於您提到的電梯問題:車子停進地下室,進入酒店比較方便的哦(按1樓就能直達前台辦理入住),地下室電梯牆面有標識哦~~ 智能馬桶的確不是每個房間都有哦,嘿嘿~~下次需要可以訂相應的房型哦。。再次感謝您給予我們五星好評哦,期待您再次來臨安還是會選擇入住我們酒店哦,願您每天甜如蜜!
Guest User
Family Suite - 2-Room
Stayed in Sep 2023
Family
1 reviews
5.0/5
Outstanding
Posted on Oct 2, 2023
The room is very clean, the two-bedroom apartment is particularly good, both rooms are very spacious, the service attitude is very good, and snacks, children's toothbrushes, children's slippers are given to the children. The breakfast is particularly rich. In short, it is worth it and I am very satisfied 👍!
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們的支持與信任,家庭二居室套房真心很適合一大家子出門居住首選哦,嘿嘿 , 我們將繼續秉承用心做事、細心服務的服務理念,讓您在 祺欣的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步, 祝您開心每一天!
Batangweizheng
Boutique Double Room
Stayed in Aug 2023
Business travellers
35 reviews
5.0/5
Outstanding
Posted on Sep 18, 2023
Facilities: Complete;
Sanitation: Clean;
Environment: First-class;
Service: The staff cares about the guests, is meticulous, and pays special attention to details. Lin'an is not only beautiful in mountains and waters, but also in people. I give you a thumbs up and wish you a prosperous business.
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好!感謝您對我們的全五分評價,我們會帶着您的鼓勵和支持繼續努力, 相信我們一定會做的更好! 感謝一直的支持! 祝順安!
Guest User
Cozy Standard Room
Stayed in Jan 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Feb 18, 2024
The room was nice and clean. We checked in on the third day of the Chinese New Year. The waiter gave the children snacks and red envelopes. The service was good. I forgot to take pictures. I recommend staying here.
Original TextTranslated by Google
Response from Property: 親愛的客人:您好!感謝您在美好的春節期間萬里挑一,選擇了入住我們酒店,特殊的節日中我們擁有大大的心意,小小的禮品,氛圍感滿滿嗒,再次感謝您給予我們如此滿意的評論,我們期待您再次回家哦,祝您幸福安康,萬事如意!
plyy523
Business Smart Room (King Bed) (Bathtub)
Stayed in Jan 2024
Family
12 reviews
4.0/5
Very Good
Posted on Feb 13, 2024
The room is still the same as before, but there are 3 air conditioner units next to the room, which made noise for 2 nights. The service is very good, no problem. The breakfast is not very good, not as delicious as before.
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!非常抱歉您的這次入住體驗未能達到預期,您反饋的空調外機聲音響的問題,我們已經反饋到客房進行排查,對存在問題的外機進行排查和改進。很遺憾沒有能夠及時得知,併為您更換房間。關於您提到早餐的問題,我們已將您的點評分享給早餐廳,我們會進一步優化菜單,提升口感與質量。此次未能給您帶來一個美好的印象,我們非常遺憾,真誠期望您能夠再次給我們一個機會,期待與您的再次相遇!祝您生活愉快~
lau74
Family Suite - 2-Room
Stayed in Jan 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Feb 12, 2024
The room is large, the facilities are average, there are terraces on the sixth and seventh floors, suitable for tea and rest, with a wide view, you can watch the sunrise and sunset. Staying in the hotel on the first day of the Chinese New Year, the staff on duty were very polite, giving our children snacks and red envelopes. In short, it is very cost-effective.
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!感謝您給予我們如此温暖的評價,我們會帶着您的好評和鼓勵繼續努力,期待親愛的您和我們一起變成更好的我們!也期待着與您下次的相遇哦~~祝您生活愉快,闔家幸福!
Yuntianyinshi
Stayed in Jul 2023
Family
9 reviews
4.2/5
Very Good
Posted on Aug 26, 2023
The room is OK. The facilities of the helloKitty parent-child room we stayed in are a little old, and the shower head is a little difficult to use. However, we also stayed in other rooms, which are relatively new, and the room is also quite large and has good space. There is just one thing, the sound insulation is not very good, but the hotel is basically like this.
The service is nothing to say, whether it is room service or breakfast, the attitude and initiative of the waiter make me very satisfied, especially at night because of the inexplicable noise next door, after we reported it, the front desk directly let us follow an uncle to choose from each room, choose which one to change, and move in directly, and move things the next day, which directly made my wife and I unhappy.
For breakfast, there are indeed not many varieties, basically Chinese style, but the taste is OK, filling the stomach is no problem. There are noodles and wontons, fried rice and fried noodles, etc., which are basically OK.
In general, the cost performance is still very high. Lin'an is not a very prosperous city. It is not bad to live here, and the parking lot is large enough, so if you go to Lin'an, it is recommended to live here.
Original TextTranslated by Google
Response from Property: 💕擁有地面、地下室停車場💕 親愛的客人:您好!非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,但是我們還是很慶幸能得到您對酒店的點評,讓我們有了一次進行自我檢查和自我提升的機會;我們的HELLO KITTY親子房的設施未能達到您的滿意,蓬蓬頭居然在這時刻輕意掉鏈子,真是壞傢伙喲,我們馬上聯繫了工程部對您入住的房間進行維護。總枱小姐姐24小時在線的喲,感謝您當時第一時間與我們小姐姐溝通告知房間問題,才有我們陪伴您選擇的機會喲。人生若衹如初見,願您待祺欣如初戀;祺欣家人們翹首以盼誠心期待您的繼續關注和支持。祝:工作順利,天天好心情!------努力向上的祺欣家人們!
@fadai
Boutique Double Room
Stayed in Dec 2023
Travel with friends
20 reviews
5.0/5
Outstanding
Posted on Jan 13, 2024
Very comfortable and quiet. The breakfast is very good. I love the noodles. It is a must-try when I come next time. It is economical and delicious. Friends who come to Lin'an can try it. It is a good choice
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!很高興酒店的每一個環節都得到您的認可,通過您細緻的描述,我們也感受到了這次旅程帶給您的幸福感呢,這正是我們所追求的,也是我們繼續努力的動力哦,期待下次與您的相遇,祝您一切順利!
Guest User
Boutique Double Room
Stayed in Oct 2023
Other
8 reviews
5.0/5
Outstanding
Posted on Jan 16, 2024
There was no shower water when I checked in last night. The front desk told me that they were repairing the water pipes. The waiter kindly sent me mineral water. When I checked out, the front desk also sent me a souvenir to express their apology. I really don't care about the size of the gift. Attitude determines everything.
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!從您的字裡行間可以看出您的温暖、細膩和寬容,能得到您的諒解我們真是太太太感動了呢~期待您的下次入住哦,祝您笑口常開,事事順心~