Holiday Inn Express Hangzhou East Station Reviews

Response from Property: Dear guest, it is a pleasure to meet you at Holiday Inn Express Hangzhou East Station. The hotel strictly follows the cleaning procedures of the IHG Way of Clean in terms of hygiene.We are very honored to see that our service has brought you a wonderful experience, with enthusiastic hospitality, warm greetings, and sincere care, hoping to bring you the feeling of being at home. Whether it is for business or leisure travel or short-term or long-term stays, we believe that you will love it here. Thank you for your feedback, and we look forward to your next visit. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your comments. Holiday Inn Express has always been conveniently located. Our hotel is not only close to Hangzhou East Railway Station, but also surrounded by many restaurants and shops, as well as subway lines 1, 4, 6 and 19, making it a very convenient location. We hope our customers can feel more relaxed whether they are working or travelling, and we look forward to your next trip! IHG Social Listening Team

Response from Property: Dear guest, thank you for your positive feedback and kind words. It is truly inspiring to read your review. We are honored to receive your high praise on our staff's service, and I will definitely share your compliments with them. Additionally, we take pride in our excellent location and we hope to have the opportunity to welcome you back again. IHG Social Listening Team

Response from Property: Dear guests, we sincerely thank you for your continuous great support and love for our hotel. The superior location is one of the advantages of the hotel, located in the commercial centre, surrounded by a variety of dining, shopping, leisure and other supporting facilities, Hangzhou East Railway Station as well as the subway station of lines 1, 4, 6 and 19 are within walking distance, and the subway can directly connect to Xiaoshan International Airport. Any problems encountered during your stay, you are always welcome to contact the staff to communicate, we will be full of enthusiasm for your service. We look forward to seeing you again. IHG Social Listening Team

Response from Property: Dear guest, thank you for taking the time to share your valuable feedback with us. Our hotel is strategically located near Hangzhou East Station, with shopping centers and many restaurants nearby, and within walking distance to subway stations on lines 1, 4, 6, and 19. We apologize for the air conditioning not meeting your expectations and will arrange for our engineering staff to adjust the room's air conditioning system as soon as possible. During peak hours, the elevators may require a short wait due to high usage. We apologize for any inconvenience caused and will strive to improve in every detail. We sincerely invite you to visit us again.Best regards, IHG Social Listening Team

Response from Property: Dear guest, thank you for your love and positive review of our hotel. The hotel strictly follows the cleaning procedures of the IHG Way of Clean in terms of hygiene. The building where our hotel is located has supporting facilities such as restaurants, supermarkets, and cinemas. It is within walking distance of the East Square of Hangzhou East Railway Station, as well as Subway Lines 1, 4, 6, and 19, making it an excellent location. We are ready to welcome your next visit.Best regards, IHG Social Listening Team

Response from Property: Dear guest, thank you for staying with us. The hotel is ideally located near Hangzhou East Railway Station, within walking distance of metro stations on lines 1, 4, 6 and 19, and with a wide range of restaurants in the neighbourhood. We offer a buffet breakfast with a combination of Chinese and Western dishes, as well as open-faced dishes made on site, with a balanced mix of nutrients. We sincerely look forward to welcoming you back to our hotel. IHG Social Listening Team

Response from Property: Dear guest, thank you for sharing your valuable feedback with us. We are honored that you recognized the service provided by the front desk staff and the cleanliness of the room. Here, you not only have your basic needs met but also experience a comfortable and warm "home away from home" that allows you to fully enjoy yourself. We will continue to work hard and not let down your love and recommendation. We look forward to your return visit. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express Hangzhou East Station. We are delighted that you have taken advantage of our convenient location. The hotel is located near Hangzhou East Railway Station, and there are subway stations for Line 1, 4, 6 and 19 nearby. Convenient transportation saves guests valuable time. We look forward to welcoming you again in the future. IHG Social Listening Team

Response from Property: Dear Guest,We are very pleased to hear that you enjoyed your stay with us and took advantage of our convenient location. We hope our customers can feel more relaxed whether they are working or travelling, and we hope to have you back with us again. IHG Social Listening Team

Response from Property: Dear guest, thank you for taking the time to share your valuable feedback with us. We are sorry that your recent stay did not meet your expectations. As the hotel accumulates experience, some facilities may have signs of aging in appearance. However, we regularly maintain and replace facilities to ensure their functionality. Normally, our TV channels include news channels, which can be found on the TV program list. If you encounter any problems while using the TV or other facilities, please feel free to contact our staff, and we will serve you wholeheartedly. The shower room's glass door can prevent water from flowing out when closed, and it can be used as a door for the entire bathroom when open. In addition, the welcome drinks and snacks provided during check-in are gifts for members of the IHG Rewards Club, according to the requirements of InterContinental Hotels Group. Some guests may not have become members, so they did not receive them. We will double our efforts and sincerely invite you to visit us again. IHG Social Listening Team

Response from Property: Dear guest, thank you for choosing and giving a good review of Holiday Inn Express Hangzhou East Station. The hotel is located next to Hangzhoudong Railway Station, with complete supporting facilities such as food, supermarkets, and leisure and entertainment venues in the nearby shopping center. Metro lines 1, 4, 6, and 19 are within walking distance. Although the hotel is close to the train station, the rooms are equipped with double-layer soundproof glass, thick solid wood doors, and soundproof door seals, providing excellent sound insulation and a quiet and independent living environment. The hotel has been open for many years, and a professional company was hired to perform formaldehyde removal treatment before opening. Please rest assured of your stay. We will strive to improve the details and sincerely invite you to stay at our hotel again. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your comments. Holiday Inn Express has always been located in a convenient location, such as railway station or shopping malls in the city. We hope our customers can feel more relaxed whether they are working or travelling, and we look forward to your next trip! IHG Social Listening Team

Response from Property: Dear guest, thank you for trusting and recommending our hotel. We are honored to receive your praise for the service provided by our staff, and we cannot wait to share this honor with everyone. During your stay, please feel free to communicate with our staff if you need anything. We will provide you with enthusiastic service. We sincerely look forward to your return visit. IHG Social Listening Team