Elong Hotel Hangzhou WestLake

Location: Great, close to the subway station. Facilities: Relatively new and well-designed functionally. However, maintenance is poor; the pipe under the sink was leaking, and the shower door's anti-collision strip fell off with a push. The lobby is quite spacious. Cleanliness: Bedding was fine, but detailed cleanliness was lacking. Hallway carpets had many stains, and there was dust buildup on room doors and walls. Service: Fairly standard. Check-in and check-out were convenient. Staff were cold towards guests and replied directly with 'none' when asked for slippers.

The rooms are new and perfect for both business and family travelers. They come with a refrigerator. The bath and hand towels are sanitized in a disinfection cabinet. The room windows are large. The staff are very friendly. The lobby downstairs is spacious, and a subway entrance is right outside. I was very satisfied with my stay here. There are also plenty of restaurants and noodle shops nearby.

Very convenient for getting around. Xuanxuan provided excellent and thoughtful service, always ready to assist guests. The breakfast was also very rich and varied!

This hotel is more like a four-star than a five-star, which it definitely doesn't reach. It shares a large building and a reception area with several other hotels, with multiple front desks. Parking was a nightmare; we eventually found a spot on the surface lot. Also, the family room offers almost no privacy. With kids, it was really inconvenient after a shower because you have to come out to get dressed and so on. For older kids, especially girls, it's very awkward as you can see through from the mirror side to the bed side.

Thumbs up! The hotel is literally 20 meters from the subway station. As soon as you exit, the building is right there, so you don't even have to look for it. It's incredibly convenient for getting anywhere. Plus, they have delivery robots for food, and there are plenty of snack options downstairs.

I was originally here for Xue Zhiqian's concert, but then I found out it was canceled once I got to Zhejiang. 😑 So I ended up staying in the hotel all day. The hotel staff were all very nice, and the bed was quite comfortable! I just really hate typhoon weather.

The room was clean and tidy, the bedding was comfortable, and the location was very convenient for getting around. The front desk staff were warm and responsive, and the overall environment was quiet. Although we got a room at the end of the hallway, the facilities were well-maintained and the value for money was good. We had a pleasant stay and would choose this hotel again if we have the chance.

This hotel offers good value for money. I'd recommend the two-bedroom suite; the rooms are separate and each has its own bathroom, making it quite quiet. It has standard levels of cleanliness, service, and basic amenities, so you can stay with peace of mind. The only downside is that the breakfast area is a bit simple and looks a little cheap; improving it would significantly enhance the hotel's overall quality.