Crowne Plaza Hangzhou Riverside, an IHG Hotel Reviews
Crowne Plaza Hangzhou Riverside, an IHG Hotel
No. 888 Ke Ji Guan Street, Binjiang District, Binjiang District, Hangzhou, Zhejiang, 310051, ChinaView Hotel Details
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Crowne Plaza Hangzhou Riverside, an IHG Hotel Guest Reviews
4.8/5
Excellent
2498 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2498)
Positive reviews(2473)
Reviews with photos/video(741)
Friendly front desk staff(407)
Delicious breakfast(252)
Fantastic river view(156)
Luxurious(37)
Great swimming pool(32)
Delicious buffet(31)
Perfect for kids(21)
Negative reviews(25)
Guest User
1 King Premium River View
Stayed in Mar 2024
Couples
14 reviews
5.0/5
Outstanding
Posted on Mar 30, 2024
Hotel is ideally situated for city skyline views, quite amazing! Local walkways, bicycle paths, and gardens along the river are just a couple minutes away, walking! Hotel staff are courteous and very helpful, choices for meals are delicious! Highly recommended for personal and business stay, travels! Thank you, Lorenzo Zhang, a wonderful hotel!!
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!Hotel Management Team
愛吃麻辣的鯊魚貓
1 King Standard River View Lounge Access
Stayed in Sep 2023
Business travellers
6 reviews
3.5/5
Posted on Oct 4, 2023
Nice to have welcome desserts but should remove after first day
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. We think highly of your advice and will improve our services. Looking forward to your next stay. Hope you have a nice day!Management Team
Bianca Blanche
1 King Standard
Stayed in Aug 2023
Solo travellers
17 reviews
5.0/5
Outstanding
Posted on Aug 17, 2023
Great stay. Service manager Lorenzo was a great help.
Response from Property: Dear guests, hello! Please accept our compliments from Crowne Plaza Hangzhou Bin'ao! Thank you for sharing your stay experience with us. We are glad that you were satisfied with your stay. The Crowne Plaza brand actively creates a new modern business travel experience for guests, and looks forward to a new upgraded experience every time you stay. We hope you will come again! Sincere blessings, the management team of Crowne Plaza Hangzhou Bin'ao
Anonymous User
1 King Standard
Stayed in Nov 2023
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Nov 8, 2023
It has been a pleasant stay in this hotel. It is clean, spacious and has a really good view across the river. The night scene is great and we get to stroll along the river just across the road. Nicole, Kylo and George have been very helpful during our stay here. They have assisted us in every way we needed cos it was our first time here and we didn’t know how to go about it. Overall it was a great stay! Will definitely come back to this hotel again if I were to visit Hangzhou again.
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Xuzecong
1 King Standard
Stayed in Dec 2023
Business travellers
4 reviews
5.0/5
Outstanding
Posted on Dec 28, 2023
Lake view room,kindly manager who called Lorenzo,a fabulous experience!
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
D21
2 Twin Standard
Stayed in Oct 2023
Family
1 reviews
5.0/5
Outstanding
Posted on Oct 8, 2023
Clean, modern and spacious rooms. My family enjoyed the great stay here.
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger
Guest User
1 King Standard
Stayed in May 2023
Business travellers
7 reviews
5.0/5
Outstanding
Posted on May 15, 2023
Perfect
Response from Property: Dear guests, hello! First of all, on behalf of Crowne Plaza Hangzhou Bin'ao, we would like to thank you for your support and sharing your stay experience with us. I'm glad to hear that you were satisfied with your stay. We will wholeheartedly provide you with high-quality services and hope that every guest will enjoy a home away from home experience. We hope Crowne Plaza Hangzhou Bin'ao can become your home away from home. Welcome to come back often! Congratulations to the management team of Crowne Plaza Hangzhou Binao
Guest User
1 King Standard
Stayed in Oct 2023
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Dec 31, 2023
room is very good.Lorenzo friendly and help.Fablous stay
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Luna
Standard Room
Stayed in Jul 2023
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Oct 10, 2023
Great hotel with great views from the room
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger
Guest User
2 Twin Standard
Stayed in Aug 2023
Family
5 reviews
5.0/5
Outstanding
Posted on Aug 14, 2023
Lorenzo kindly and helpful.perfect
Wan Vanice
1 King Standard
Stayed in Oct 2023
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Oct 19, 2023
Kylo service is. good
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
SKYJDZ
Standard Room
Stayed in Nov 2024
Couples
4 reviews
4.8/5
Amazing
Posted on Nov 5, 2024
The hotel is simple and elegant overall, with facilities that match 5 stars, rich breakfast and good taste. Xiao Liu at the front desk was enthusiastic, upgraded the river view room, and gave a bar welcome coupon and check-out souvenirs. The 4 bottles of mineral water in the room basically met the needs, the swimming pool water temperature was suitable, the bathing area was twice as large as usual, and the bath towel would not be damp. However, the conversation and hospitality of the service staff in the fitness area need to be further improved, otherwise it will be a minus for the hotel. I hope the hotel will get better and better and create a high-quality travel environment for customers!
Original TextTranslated by Google
Response from Property: Dear guest,
Thank you for staying at Crowne Plaza Hangzhou Bin'ao. We are committed to providing guests with quality services and meticulous care. We are also sorry to learn that your experience during your stay is still imperfect. We sincerely thank you for sharing and sincerely look forward to your visit again.
Crowne Plaza Hangzhou Bin'ao Management Team
happysheeppp
1 King Standard Qianjiang CBD View
Stayed in Oct 2024
Other
3 reviews
5.0/5
Outstanding
Posted on Oct 27, 2024
The first check-in experience was really good~ The environment in the hotel is very good, the front desk lady is very gentle, and she upgraded our room. The room is also very clean and comfortable, and the river view outside the window is particularly beautiful! Manager Xiao Liu is also very considerate in service, and I will continue to stay next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Please accept our compliments from Crowne Plaza Hangzhou Bin'ao! Thank you for sharing your stay experience with us. We are glad that you were satisfied with your stay. The Crowne Plaza brand actively creates a new modern business travel experience for guests, and looks forward to a new upgraded experience every time you stay. We hope you will come again! Sincere blessings, the management team of Crowne Plaza Hangzhou Bin'ao
2850025979
1 King Standard River View
Stayed in Oct 2024
Travel with friends
31 reviews
5.0/5
Outstanding
Posted on Oct 24, 2024
The hotel's facilities are very new, and the Hangzhou Olympic Sports Center is not far away. The breakfast is quite satisfactory. The service is warm and meticulous, as is the InterContinental Hotel. We were upgraded to a 270-degree view room on the day of check-in, and the view of Qianjiang New City is unobstructed. When we learned that it was our guest's birthday, Miss Miya of the hotel specially decorated the room and sent a birthday cake and blessings, which made us feel very warm.
When we checked out and left the hotel, but there was a piece of clothing left in the hotel, Miss Miya took the initiative to contact us and sent the clothes back to us. Miss Miya's high-quality service made us feel good about the hotel, and we will definitely stay at Binao Hotel next time we come to Hangzhou.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise and affirmation of the hotel. We are also happy to know that you are satisfied with the service of our colleagues in the hotel. Crowne Plaza Hangzhou Bin'ao is a new hotel opening in March 2023. It has complete facilities and equipment and is adjacent to the Qiantang River. We hope to help you have a pleasant trip. We sincerely welcome you to come again and the hotel will provide you with a consistent high-quality stay experience. Congratulations to the management team of Crowne Plaza Hangzhou Bin'ao
Guest User
Standard Room
Stayed in Oct 2024
Business travellers
46 reviews
5.0/5
Outstanding
Posted on Oct 22, 2024
Came to the hotel for a conference and booked a room that was upgraded.
Ethan at the front desk was very welcoming and the service was very thoughtful.
Breakfast was also good. Although there were many people, it was very orderly.
There are many delicious restaurants near the hotel. It is about a 10-minute walk. It is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise and affirmation of the hotel. We are also happy to know that you are satisfied with the service of our colleagues in the hotel. Crowne Plaza Hangzhou Bin'ao is a new hotel opening in March 2023. It has complete facilities and equipment and is adjacent to the Qiantang River. We hope to help you have a pleasant trip. We sincerely welcome you to come again and the hotel will provide you with a consistent high-quality stay experience. Congratulations to the management team of Crowne Plaza Hangzhou Bin'ao