Arcotel Rubin Hamburg

Stayed for 1 night on a business trip, also hired a function room. Good enough for what I needed, although there was some confusion about function room payments and bookings

It’s an okay hotel if you are in Hamburg. Located close to the main train station so it’s easy to get to. However it is right infront of the police station. The hotel atmosphere is a bit outdated. They do have a wellness area but the layout is a bit weird so it wasn’t really relaxing. No are where you can change out of your clothes (and no bathropes available). You have to walk through the sauna area (where you are normally not so dressed) to the gym area (where people are dressed). Furthermore people use the attached rooftop balcony to hang out in the Evening. So people walk through in their street clothes as well. However, the staff was always nice.

The hotel is overrated which increases expectations. In reality its an ok hotel (3 / 3.5 star). The beds are uncomfortable as well as the bath. Decoration is outdated and tacky. It's located in front of a police station so the sound of the sirens also doesn't help. Cleanliness is good.

the people at the reception were friendly and ready to help. Although the area is dirty and with strange people around especially during night. The hotel was safe but the area is not so good

This has been a very good experience, easily accessible from the central station. Breakfast is so RICH!!! Staff are always helpful and polite, and the place is impeccable!! It is also quote close to the center of the city!

The area around the hotel was chaotic and not Very Nice. But the location was good and close to trains and nusses. The beds wasn’t the Best.

This is a really good hotel for families, couples, singles, businesspeople, indeed everyone. The initial check in meeting set the scene, with a relaxed but very professional welcome and introduction to the hotel and its services. Breakfast is self-service, with the full range of English breakfast/German favourites/pancakes/toast/fruit/yoghurt/etc., etc. Typical of the high standard of service is that when my wife and I sat in the bar area near the lifts on a Sunday afternoon, a staff member came across to apologise for the use of the passenger lifts for moving the huge heaps of laundry, as the service lift had broken down and the engineer had the day off. The staff member, like all the staff, switched from German to English once he realised our nationality. Excellent! Rooms are large, beds are comfortable (with a choice of pillow types) and bathrooms/wardrobes well equipped. Good soundproofing removes the traffic noise (apart from occasional sirens on emergency vehicles) There is a Lidl store opposite (like 90% of the retailers, it closes on Sundays) and the local police station is across the road. The Arcotel Rubin is a shining light in a sometimes less than salubrious area of Hamburg. A lady on her own may not feel comfortable in the streets around Steindamm, where the mix of characters, beliefs, and lifestyles sometimes creates an atmosphere which may be seen as threatening. That said, my wife and I (both seniors) were not concerned as we walked along Steindamm each evening to and from the Arcotel, and we were not approached by beggars or others, For those who want a really good hotel but without the potential issues, there is a local rail station just 100 yards from the hotel, with connections to all of the sights. The main rail station is an easy walk of around 8 to 10 minutes. Recommended!