Alisa Cruise Halong

My family enjoyed ourselves very much on Rita Cruise which we were switched from Alisa cruise on Ha Long Bay due to unforeseen circumstances. We were promptly informed by Mr Tony Pham, C.O.O. of the company. Transportation from hotel till check-in was smooth. Mr Alex and Mr Happy on Rita cruise made sure all guests were taken care of during the cruise. Food was plenty and well prepared. Activities were reasonable and varied. Kayaking and caves viewing in a boat were enjoyed by all. I had an experience in cooking class on board. My hubby and daughter had fun in squid fishing. The presidential suite we stayed in was amazing. I enjoyed the jacuzzi,massage chair and having fun at the mini golf on the balcony. It was a memorable and unforgettable trip for us. Thank you to Mr Tony for the souvenirs and for constantly checking to make sure we are fine. The gesture is very much appreciated. Check out these cruises if ever in Hanoi.

Activities were great. Cruise is clean and the staff are friendly.

First I would like to say the staff is extremely nice and helpful and they work hard to make you happy. Many meals are served and food variety is very rich. Our stay at Alisa Cruise was disappointing for two main reasons. First, the overall experience is extremely touristic and industrial. All activities they offer end up being very crowded as you do the same activities as at least another dozen boats. They took us to a beach which was so tiny and busy and we preferred going back to the tiny pool on the boat rather than staying. At night all ships stop and you realise you are surrounded by over 12 boats and hear their party music and all that… We imagined a more quiet experience. The other thing is the boat itself. Condition isn’t great, the rooms are not really clean (dirty bedsheets etc), some things are just broken, missing blind on the bathroom door prevented privacy, we had empty soap containers, etc… The staff often evacuates the rubbish from the kitchen through the hall and the floor gets really messy, even when your bags are there (we were told to take the bags out of the room two hours prior we disembarked). We booked two connecting rooms and payed over 700 USD. We felt this is an extreme overcharge for what we got. I would look for other alternatives.