Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.2
Amenities8.9
Service9.2
Cleanliness9.2
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All reviews(47)
Positive reviews(16)
Reviews with photos/video(10)
Relaxing hot springs(9)
Awesome stay(7)
Awesome rooms(7)
Anastasiia Karpova
Moderate Twin Room203
Date of stay: Sep 2025
Couple
4 reviews
10/10
Outstanding
Posted on Oct 27, 2025
A wonderful ryokan. A beautiful, clean, comfortable room, delicious breakfast. The hotel provides free access to the main ancient onsen building, and we were lucky to be in the onsen without any people. We had a wonderful time and relaxed.
6/8
Guest User
Moderate Twin Room101
Date of stay: Sep 2025
Couple
2 reviews
10/10
Outstanding
Posted on Nov 1, 2025
Fantastic location, just next to the bus stop. Our room is spacious, in fact is the most spacious in the annex. The breakfast is simple yet delicious. The outdoor onsen is small but the ambience is great. The staff is attentive and friendly. We also checked out the Kansuiro main building which is full of history. Overall we had a pleasant stay in Kansuiro Annex.
Guest User
Standard Twin Room301
Date of stay: Apr 2024
Solo traveller
7 reviews
10/10
Outstanding
Posted on May 28, 2024
I LOVED this ryokan!! The room was SO gorgeous, with its traditional Japanese sliding walls and windows and platform bed! It was comfortable, cute, and within walking distance of many restaurants and a train station. The onsen at the annex and the adjoining hotel are ridiculously beautiful, both are outdoors and SO relaxing! I will definitely be returning to stay here again!
Note- These rooms do NOT have an in-room bathroom; there is a community bathroom on each floor, and a shower on the second floor. This was fine for me, but it is something to consider when booking.
Guest User
Standard Twin Room301
Date of stay: Nov 2023
Solo traveller
1 reviews
10/10
Outstanding
Posted on Dec 10, 2023
I was in Japan for approximately 9 nights. This was by far the best, most beautiful room I was in. It fit the setting perfectly. The breakfast was fulfilling. Bathroom facilities - not inside the room itself - were clean and no issue whatsoever with those. I don’t speak a lick of Japanese and was able to fully enjoy my stay.
I used the public onsen in the annex (no one was there when I used it) and the private onsen in the main building. They absolutely hit the spot. Wonderful.
Folks may say the bed is hard and firm - and it is but that’s not an issue for me. If you wake up with aches, all the more reason to hit the onsen right when you wake up - works wonders!
I’d love if they served the tradition Japanese dinner too that you see, that’s the only thing missing but it wasn’t part of the reservation so I can’t mark negatively for that.
jaotheboss
Standard Twin Room202
Date of stay: Feb 2023
Couple
7 reviews
9.0/10
Great
Posted on Apr 8, 2023
The location was decent. It’s right in front of the bus stop. The tram station is also one of the most scenic ones along the whole line.
The rooms were comfy. I’d consider staying at least 2 nights if you want to properly enjoy what it’s like to be in the ryokan during the day as well.
Guest User
Moderate Twin Room302
Date of stay: Mar 2025
Family
4 reviews
9.0/10
Great
Posted on Apr 23, 2025
It's a quaint old building, but it has a nice, lived-in feel.
I found it a little inconvenient that there was no toilet in the room. Also, there are only stairs, so I think it would be difficult for elderly people to stay there.
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mmta
Moderate Twin Room302
Date of stay: Jan 2025
Couple
1 reviews
10/10
Outstanding
Posted on Feb 17, 2025
The room was very clean and had a nice atmosphere! I was grateful that I could use the coffee machine for free.
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A_Shapiro
Standard Twin Room201
Date of stay: Mar 2025
Couple
18 reviews
9.0/10
Great
Posted on May 1, 2025
A very old ryokan founded in 1614, the building is from the beginning of the 20th century. Wood, everything creaks, just great. The main building is practically a museum. The onsen is tattoo friendly, but there is a BIG minus - the water in the onsen shower is chlorinated! It spoils the whole impression. The onsen for men is so-so, the women's, they say, is better.
Booking a hotel is a no-brainer.
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helloooooo._.
Standard Twin Room202
Date of stay: Oct 2023
Solo traveller
30 reviews
7.5/10
Posted on Dec 13, 2023
The annex building is next to the main building. If you exceed the check-in time, you need to check in at the main building. However, there was no staff assistance at the annex at night, so it took me a while to successfully check in.
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EZ7788
Moderate Twin Room203
Date of stay: Aug 2023
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Oct 8, 2023
Very, very good!
The annex is next to the main building, and you can also go to the main building to take a bath. I highly recommend the open-air hot spring in the main building. Taking a bath while listening to the gurgling stream is very artistic!
The room is quite large, and the interior looks much newer than I expected. I originally thought it would be inconvenient if the bathroom was not in the room, but it was actually fine and had little impact.
As for meals, I only had breakfast at the hotel, which was average. For dinner, we went to an izakaya, which is about a 15-minute walk away. It was also great!
Of course, there will be sound insulation problems when staying in a Japanese-style hotel, which is difficult to avoid, but overall it is very comfortable!
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6/7
Guest User
Standard Twin Room201
Date of stay: Dec 2022
Travelling with friends
7 reviews
10/10
Outstanding
Posted on Jan 24, 2023
It's best. If you have a hot spring ryokan romance, this is a must-go! However, it was a pity that the rice was Western-style, not Japanese-style. The open-air bath in the main building is good, so please try it.
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6/8
Guest User
Moderate Twin Room203
Date of stay: Jun 2023
Family
3 reviews
6.0/10
Posted on Jul 19, 2023
It was nice to come after healing in nature after a long time.. I was surprised and a little disappointed that the open-air hot spring was so small.
(The outdoor hot spring on the Annex side does not even have a shower facility, so you have to wash in a separate shower room)
Due to the location, it was inconvenient to take a bus from Hakone Yumoto Station to a few stops (it is a difficult course to walk with a carrier..)
Although it is shared, it was fortunate that the shower and toilet were clean.
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DaoleLee
Standard Twin Room201
Date of stay: May 2023
Travelling with friends
5 reviews
9.5/10
Amazing
Posted on Jun 30, 2023
Overall very satisfied, the only thing is next to the roadside is a bit noisy