Guest User
September 8, 2023
I rarely give negative reviews, and this experience was really bad. The girl who checked in didn't smile at all. I booked a superior double room, but was given a round bed room. After changing rooms, I found a pile of paper towels in the trash can in the new room. I felt sick just looking at it, and then The bathroom was still wet. After communication, we moved to another room, but the bed was still hairy and almost collapsed. I seriously suspected that the waiter was too busy and was too lazy to change the sheets. I suppressed my anger and asked the eldest sister to change the bedding for me. I would like to thank the eldest sister who helped me change the bedding. However, I didn’t pay attention at the time. The new bedding still had yellow marks, but I was tired and didn’t want to bother with it. . Then the next day, the front desk did not make any service remediation, and probably did not respond to the guest's complaint. Originally I wanted to give it 1 point, but I gave it two points because the guy who issued the invoice the next day and the lady who changed the sheets had a good attitude. I can’t figure out how these four diamonds came about. The most basic hygiene is not up to standard. If you don’t talk about it, you will get angry once you talk about it.
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