Hotels near Encuentro Fortuna, Gustavo A. Madero

I stayed at Hotel Brasilia the night of October 25, 2022. I paid 1,050 pesos for a room on the fifth floor with a single bed. This converted to 53.02 USD when I paid with my debit card. This included a buffet breakfast. Positives: Close to several bus stations. The room was clean, quiet, and safe. There was no air conditioning, but it was comfortable until late morning when the sun began to heat the room. There was plenty of hot water in the shower. The breakfast buffet was excellent. Negatives: There is wifi, but the signal was weak and inconsistent in the room I was in. It was better in the restaurant. I would have liked to be able to open a window a little more to let in some fresh air. I understand safety concerns, but I also like good air circulation while I sleep.

I stayed in room 154 the night of Thursday, October 6, 2022. I paid 650 pesos, which converted to $32.53 (USD) when I paid with my debit card. I chose this location because it is near the bus station and I just needed a place to sleep after traveling almost twenty hours from Tapachula. The bed was comfortable. The room was clean, quiet, and comfortable, even without heat or AC. There was plenty of hot water in the shower. My only complaints were that there were no windows, or other natural light, and the toilet didn't flush properly, so I had to fill the waste basket with water and flush it that way. I would stay here again.

First stop of our honeymoon was at Courtyard Vallejo. I told them before to make sure everything goes smoothly. They couldn't care ess. We arrived late in the evening and had to get up at 4am to catch our balloon ride over Teotihuacan. Sadly we found black hair in the bed (we are both blonde). Removed it. Found another one. Removed it. Found another one. Removed it. Found 15 more in the bed, found even more in the bathroom as well, stains on the linen and the pillows. I went to the reception demanding a quick room change, got denied but someone should come and change the bed linen. I went back to the room, after 30 min I called the reception. 10 min later a guy came and took photos, he didn't speak English so called the reception. I got asked if I wanted the bed linen to get changed. ***? Seriously? That's what I was waiting for for 45 minutes now. The guy left and came back after another 15 minutes with ”fresh” bed linen. Changed everything and left. We checked the bed, another ~10 black hairs in the ”fresh” bed linen and stains on one of the ”fresh” pillows. We cleaned it ourselves as the hotel didn't seem capable of doing so (and we didn't wanted to lose another 1-1,5h). That's not what we expected from the start of our honeymoon. The hotel failed to meet minimum standards, declined room change and the ”solution” didn't make it any better while stealing precious sleeping time. I don't want to clean hotel rooms at 11pm, I want to sleep when I have to get up at 4am. To be honest, I don't want to clean hotel rooms at all. As a titanium I haven't seen something like that in hundreds of stays and this is the first time I've ever asked for a compensation and an apology from the hotel. So far the responses haven't been appropriate at all. I added pictures (just my pics, my wife has more) from before and after the linen change and some from the bathroom. The room itself and the hotel were in okayish condition, it didn't feel new at all (as some wrote here) and definitely not inviting. We chose the hotel due to the location nearby the airport kind of enroute to Teotihuacan. Would never return by any means. If you like clean rooms and/or service in general don't come here.

Wow! Quite an experience! I arrived early on my first day and the front staff was able to put me in to my room at 9:30AM, which I appreciated since I had just arrived from a red eye flight. During my stay I frequently felt as if I was their most important guest, their staff greeting me with a friendly ‘Hola’, proactively giving me sweet drinks during breakfast, keeping my coffee full, and offering their assistance. Their maid staff was equally awesome, every day they mopped(!!!) the bathroom floor and replaced towels without even being asked. I didn’t even think that I made that much of a mess! It was extra appreciated with hotels cutting the majority of service with COVID. Don’t get me wrong, it is initially a little confusing finding my room due to the elevators/floors, but they escorted me to my room to ensure that I found it. There was also an odd issue with the fire alarm going off on my first day 5 minutes before my alarm was set to go off anyways.

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

Excellent service from all the staff of the hotel, the receptionist very attentive and at all times giving details about our accommodation, very rich breakfast included and especially Mr Armando's treatment that was excellent at all times, very much, very much amable, careful and service, thanks to people like him, make the stay very amena, I recommend very much Hotel City Express La Villa!

The rooms are spacious and comfortable. I like there is a parking which is very practical when you drive a car. Location and facilities. It is business, family. It is very central and near Plaza Tepeyac. Make sure I'll come back with you

Excellent location, safety, price and comfort, comfortable, clean! Very recommendable arrive at any time at the guest**** and the first service! The rooms are comfortable, the large beds, comfortable, only the internet didn't work very well but even the connections to load devices are the best! The newest

Todo bien, buena ubicación.... All fine