Very dissatisfied with the hotel.
First of all, on the day of check-in, it was already 4 pm, and I was told that the room was still being cleaned and I could not check in. I waited in the lobby for more than half an hour, and the last 4 rooms were still scattered on 3 floors.
Secondly, we first booked 4 rooms for one night on Ctrip. Before checking in, we renewed the rent for one night at the original price through Ctrip. The hotel promised to provide breakfast for the day. I didn't have breakfast on the first day because I was rushing to travel. I negotiated with the hotel to use it the next day, but was told that it wasn't possible. So what's the point of giving it away? If you are not sincere, just don't send it. The method is a bit disgusting.
Third, we mentioned to the front desk when we checked in that we wanted to extend our stay for one night, so please make a note at the front desk. The front desk responded very rudely and told us to remind them the next day, but they couldn't remember. The next morning, before we went out, we reminded the front desk that we wanted to extend our stay. At night, we went upstairs exhausted and found that the room card could not be swiped. We needed to swipe it again at the front desk. No one reminded us about this from the beginning. The experience was very bad. .
Fourth, someone in the hotel elevator vomited after drinking and left a mess on the floor. The hotel staff did not notice it. As a result, our two children stepped on it as soon as we entered. We went to the front desk to call someone later to find out.
In short, it looks like a good hotel on the outside, but the front desk is very awkward. There are no tips on how to park or how to check in. The details are terrible.
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