osmanthus tree resort & spa Reviews

The service was incredibly thoughtful. They called me the day before check-in to confirm my arrival time and go over important details. After I checked in, they proactively helped with my luggage, added me on WeChat, and communicated promptly. Their responses were always quick and efficient. The hygiene and dining were excellent. Every evening, they provided a sweet dessert soup, sealed with plastic wrap and delivered to my room. Whenever I entered the hotel, the front desk staff would greet me warmly. All the staff were very polite, and I appreciate their dedication to providing great service. Next to the hotel, there's an Osmanthus Culture Experience Center, which is a great place to take kids to learn about osmanthus culture. They have many osmanthus-related products available for purchase, many of which you can't find online. Of course, there were a few minor drawbacks: 1. The washing machines are wash-and-dry combos, and clothes needed multiple drying cycles to get completely dry. There are only two machines, so the wait time for laundry was too long. I suggest adding more dryers to Building 2 as well. 2. The water pressure in the rooms on the fourth floor was too low, causing the water temperature to fluctuate and become inconsistent, going from hot to cold. 3. The urinals in the men's public restroom on the first floor were too high for children to reach easily. I recommend installing a lower urinal for kids. Overall, it's a very warm and culturally rich hotel! My children also had a wonderful time.