Club Med Guilin

I've been to many Club Med resorts both domestically and internationally, and Guilin is definitely the largest and most 'wild' and natural one! The hotel covers thousands of acres, so you can enjoy hiking, off-roading, cave exploration, and firefly viewing all without even leaving the resort. They also have all the classic Club Med indoor activities! The G.O.s and staff are all very enthusiastic. I highly recommend Leo, who assisted us; he was incredibly helpful throughout, addressing all my requests and even helping us book various activities and restaurants. Most importantly, he was very attentive! The General Manager, Ali, also interacts with guests daily, and it's amazing how he remembers everyone! Ali mentioned that the resort is getting a renovation soon, and I hope to see the refurbished Club Med on my next visit!

Service: Great Cleanliness: Good Outdoor activities (real rock climbing, outdoor pool, cycling, archery, tennis, golf, and other ball sports): Abundant

Five-star rating for Leo! I'd give him full marks. He provided such thoughtful and meticulous service during my stay. He was gentle, patient, and very efficient and reliable in his work. No matter what questions I asked, he responded thoroughly and even proactively offered practical advice, making me feel comfortable and well-cared for throughout. His professionalism was top-notch, and the experience was truly fantastic. I hope to encounter him again on my next visit.

The resort offers a wide variety of activities, which my kids absolutely loved. They quickly made friends and went off to play with them, completely forgetting about us parents. It's a great place to let your kids roam freely without worry. There was a slight hiccup with the hotel, but they made up for it by sending us tiger prawns and king crab. Overall, it's an excellent resort. I'll be checking out another one of their properties next time!

A huge shout-out to Leo for his outstanding service! During our stay at Club Med Guilin, the person I'm most grateful to is Leo, from the front desk. Traveling with a group of eight, including elderly relatives and children, honestly had me quite stressed. But Leo's professionalism and genuine warmth instantly put us at ease. From offering a cup of tea to the elders upon arrival to crouching down to speak with the children at eye level, every detail showed his attentiveness. He not only helped us coordinate our rooms but also patiently circled the daily resort activities, highlighting which ones were suitable for seniors and which the kids would enjoy. This feeling of being remembered and cared for truly warmed our hearts. Because of one person, I've come to love this resort. Our trip involved both young and old, leading to complex needs. Leo demonstrated exceptional professionalism during check-in, patiently introducing the Mini Club activities to the children and clearly outlining an itinerary for our entire family. He maintained a cheerful smile and answered all our repeated inquiries. It's outstanding employees like Leo who truly convey Club Med's brand values of "joy and professionalism." Thank you, Leo, for your sincere efforts! I must give Leo at the front desk a five-star rating. Not only is Leo handsome, but his efficiency is even more impressive: check-in was incredibly fast, and he proactively helped us arrange connecting rooms, which made caring for the elderly and children so much easier. The most thoughtful touch was his specially prepared "Family Activity Schedule," clearly marking suitable activities for different age groups, making our two-day itinerary perfectly clear. His service was warm, and his professionalism deep. Kudos to Leo! And I'm delighted that Club Med has such an employee.

Big thanks to the Front Desk G.O. team: Clara, Amy, Eloise, Logan, Leo, Fiona, Sam, Seanning, Vela, Milk, Willow, Silvia, and Abao – quite a long list! 😂 Also, a shout-out to Adam, the Sports Manager. Last night he really went above and beyond coordinating bikes to make sure my vacation was perfect. It was a wonderful trip, and I'll definitely be back!

Great scenery and plenty of activities. The kids' club service is a top choice, and Leo provided excellent service, even helping us book a restaurant. The buffet at the restaurant also had new dishes daily. Overall, very satisfied.

We stayed here for three nights and four days, and the kids had a blast! The hotel's entertainment program was fantastic. A special thank you to our butler, Willow, who helped us book restaurants, responded promptly to all our requests and inquiries, and even gave us a farewell gift. Highly recommend for families with children.

The front desk G.O. team – Clara, Amy, Eloise, Logan, Leo, Fiona, Sam, Seanning, Vela, Milk, Willow, Silvia, and A Bao – along with Village Chief Ali, the cleaning staff, and the horse groomer, were all wonderful with our baby.