1 / F, building 14, 90 Kaifeng Road, Xiangshan District, Guilin, Guangxi, ChinaView Hotel Details
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Guilin Wonful plazal Hotel Guest Reviews
4.8/5
Excellent
2221 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2221)
Positive reviews(2194)
Reviews with photos/video(537)
Delicious breakfast(291)
Friendly front desk staff(217)
Well designed(160)
Nice bathtub(58)
Good views(55)
Has French windows(37)
Negative reviews(27)
Johnathan
Superior Double Room
Stayed in Oct 2024
Couples
8 reviews
4.5/5
Great
Posted on Oct 9, 2024
Located in the outskirts of the city, this hotel presents a great value for money option in Guilin. Overall, the hotel deserves strong mention for the price point and having full facilities expected for a 5 star hotel. The room is large and clean, the hotel is well maintained and the staff are friendly. The only downside is being away from the city center, which during super peak season might be a bother waiting for didi. The breakfast is not great but since the hotel gave it for free, it's an added plus.
Response from Property: Whoa! The hotel knows that there is still a lot of room for improvement. We also look forward to your valuable suggestions, so that we can continue to improve and innovate our service in the future, we will take every question you ask seriously. Shanhai Pass has its own time. I believe we will give you a perfect answer next time we see you
Alicia Winchester
Triple Room
Stayed in Apr 2024
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Apr 16, 2024
Not the best location but definitely CLEAN and COMFY hotel!! Lobby and room can be rated as 5 star hotel. Receptionist was also very friendly and helpful when we needed their assistance. Overall, itโs a very great experience with this hotel! Recommended to stay here for future trips!
Response from Property: [ French light luxury wind, exquisite slow life, all-round no dead-end cleaning, ingenuity service ] the most beautiful April Day in the world, with the time falling into peace, with spring warm miss. Thank you for your check-in and five-star reviews! Since the opening of the hotel, we have been receiving our VIP guests with warm service and clean and tidy rooms. Thank you for your affirmation of the hotel. The gold and silver awards are not as good as your praise, gold Cups and silver cups are not as good as your reputation. May all the best things in the world happen to you. We look forward to seeing you again
Cheuk ming
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Mar 30, 2024
Good location, new, clean and nice.
Plenty of restaurants around. Next to a shopping mall.
The room is huge.
All of us love this hotel
Response from Property: The most beautiful thing in the world is your praise, and the happiest thing is to meet you. Thank you for fate that allowed us to meet in this beautiful city. We also appreciate your support and praise for the Wanfu Liba Hotel. We provide warm rooms, thoughtful service, and full of warmth, hoping to make every guest who comes to the hotel satisfied and comfortable. At the same time, we will continue to work hard and maintain enthusiasm! The Milky Way is brilliant, with a journey of mountains and rivers. Looking forward to creating different warm memories for you next time~
Anonymous User
Superior Double Room
Stayed in Aug 2024
Other
7 reviews
0.5/5
Posted on Sep 28, 2024
The score online appeared quite impressive, yet the reality was a let-down. The male staff member at the reception, along with the supposed supervisors (female), seemed devoid of even the slightest trace of a warm smile when interacting with customers. Their demeanor was akin to that of someone looking down their noses, exuding an air of snobbishness.
When confronted with issues stemming from the hotel's side, they didn't swiftly act to resolve them from the guests' standpoint. Rather, they subjected the guests to repeated rounds of communication, resulting in an experience that was utterly dissatisfying. As for the room cleanliness, it left much to be desired. The only redeeming quality might have been the sound insulation, but even that paled in comparison to the disheartening attitude displayed by the front desk staff.
Response from Property: Dear Sir, Hello. Thank you for choosing Park Inn by Radisson Wanfu Guilin. The hotel deeply regrets your distorted and unfair negative review. You originally booked a family suite for August 15th. After you checked into the family suite, you expressed that you wanted to change to the hotel's basic room type - a superior king bed room. You immediately booked a superior king bed room on Ctrip.com and canceled the family suite at the same time. You made a reservation for a suite, and then changed the room to a superior king room. After changing to room 7015, you stated that you could only stay in a non-smoking room. You were quite satisfied with the family suite just now, but the fact is that you booked a superior king room. There is a huge price difference between a room and a family suite, so the hotel declined you politely. And you strongly expressed that you would stay in a family suite at the price of a superior king bed. After receiving your feedback, the hotel duty manager actively followed up and dealt with it as soon as possible and considered that you were bringing your children. It was already very late at that time. In order to give you a more satisfactory accommodation experience, the hotel has applied to the general manager to upgrade you to a family suite. You are satisfied with the result. We are deeply saddened that you have checked out for more than a month, and now you have made a malicious negative review about the hotel! We hope guests can learn the truth from the hotelโs reply. Thank you again for choosing Park Inn by Radisson Wanfu Guilin and wish you all the best.
Oeko tex samson
Superior Double Room
Stayed in Dec 2023
Business travellers
35 reviews
4.7/5
Amazing
Posted on Dec 18, 2023
Very good clean location good big room nice breakfast good lobby easy to dinner and shopping
6/8
Response from Property: [ French luxurious breeze, exquisite and slow life, adjacent to Wanfu Plaza, it's convenient to eat, drink, and have fun. ] Under the clear sky and white clouds, amid the lush greenery, I'm very lucky to meet you in Guilin, where mountains and rivers are the best in the world, we are still a little disappointed that we didn't get all 5 points from you. The hotel knows that there is still a lot of room for improvement, and we look forward to your valuable suggestions, let us continue to improve and innovate our service in the future. We will take every issue you mentioned seriously. At the same time, during your stay in the hotel, any equipment problems in the room you can call the staff at any time, we are on call 24 hours to solve the problem for you! We will continue our efforts to provide you and more guests with better service. Adonis said there is no sadness in spring, I believe it is true, hope to see you next time we will give you a full score
Anwar Chow
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Apr 14, 2024
beside the mall, staff friendly and helpfull. Recomended ๐
Response from Property: Thank you for choosing to stay at the Wonful plazal Hotel for this trip and for recognizing all aspects of the hotel.Your appreciation for us is like a gentle breeze brushing against our face, more gentle than mountains and rivers. We will continue to work hard, maintain our original intention, and mountains and rivers will eventually meet. the Wonful plazal Hotel looks forward to seeing you again next time~
Guest User
Superior Mother-Child Room
Stayed in Jun 2024
Family
2 reviews
3.7/5
Posted on Jun 11, 2024
I found hotel was quiet and relaxing.
Response from Property: [ French light luxury wind, delicate slow life ] Hello! Thank you very much for your support of the hotel, did not get your full 5 points of praise, we still feel a little lost, may be the hotel is not done in place, we hope that you can point out the inadequacies when you come next time. We welcome and cherish your comments. At the same time during your stay in the hotel, the room has any equipment problems you can call the waiter, we are on call 24 hours to solve the problem for you! We will continue our efforts to provide you and more guests with better service. Sincerely look forward to your family and Friends Again ~
MrSam
Executive Double Room
Stayed in Jan 2023
Couples
16 reviews
5.0/5
Outstanding
Posted on Jan 30, 2023
Wonderful stay at this hotel. Unfortunately, we had to check out early, but the staff was very kind and helpful with everything during the entire stay.
One thing to note is that this hotel seems to specialize in group tour stays, so the hallways were exceptionally loud throughout our entire stay at all hours of the day and night so bring earplugs.
Response from Property: Distinguished Guests: Hello! Thank you for your excellent comments on LAPAIRIE. Your satisfaction is our driving force. Can add a touch of good memories for you in Guilin Happy Time, can let you live comfortable, we are very pleased.Because the spring festival travel is very popular, the hotel is full of rooms.We will continue to uphold the heart to do things, careful service concept, look forward to your visit again to review our progress, I wish you happy every day!
Guest User
Superior Double Room
Stayed in Jul 2023
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Jul 11, 2023
Great hotel, great location in Guilin. XiaoYang and HangHang from the front desk were very nice and helpful. Would recommend this hotel to any visitor to Guilin.
Response from Property: Located in a superior location adjacent to the Wanfu Business District, with meticulous service, you feel at home. Amidst the endless wilderness of time, you happen to meet the person you want to meet, neither earlier nor later. Thank you for your thoughtful feedback. We always believe that hard work can do a good job and pursue the ultimate service. We are willing to share the joy of growth with you on the way, bringing you more surprises and emotions. The Wanfu Park Inn is waiting to meet you again in Guilin, where the mountains and waters are
Adina Cristina
Superior Mother-Child Room
Stayed in Dec 2022
Family
6 reviews
5.0/5
Outstanding
Posted on Dec 23, 2022
Great location. Great breakfast. Very clean and friendly staff.
6/8
Response from Property: I am very happy to be able to get the support and recognition of the dear, your satisfaction is our biggest motivation. The Guilin Libai Hotel is located in Wanfu Square. Leisure and Tourism City, Exclusive Plaza 2000 massive parking spaces, the hotel in the quiet, and Nanxishan Park, south bus station about 3 km, it is about 6km away from Guilin Station, 7star Park, Jia Tian Xia Plaza, Elephant Trunk Hill, the sun and moon twin towers and the scenic spots of two rivers and four lakes. It is about 30km away from the Guilin Liangjiang International Airport. I hope that Liber can bring you travel convenience, more so that you can feel the warmth of home during the journey. Wish You a happy life ~
Beliha
Superior Double Room
Stayed in Aug 2023
Family
4 reviews
5.0/5
Outstanding
Posted on Aug 11, 2023
This is a wonderful hotel
Response from Property: [ elegant environment, high-end enjoyment, exquisite service, Welcome Home ] it's an honor to meet you at the Wanfu Libo Hotel. At the same time, we also appreciate your support and affirmation. Your simple words have touched our hearts so much, also let us adhere to the efforts of the pay has blossomed. In spring, summer, autumn and winter, the sun rises and the Moon sets. We look forward to seeing you again at the Wanfu Libai Hotel to enjoy the beautiful scenery of Guilin
andsannic
Deluxe Family Suite
Stayed in Feb 2022
Family
4 reviews
5.0/5
Outstanding
Posted on Apr 21, 2022
Excellent stay, mostly because of the employee Yan. Yan went out of their way to make sure that me , my wife and our two little kiddos had a great time. Not being able to speak Chinese well made the service even more valuable. Our room was great, breakfast was delicious, both Western and Chinese options. We look forward to staying here again, thank you for a great time!
Response from Property: Dear guest, thank you for your compliment to my colleague XiaoYan, and thanks for your praise of our hotel. It's our great honor that you and your family are satisfied and happy during the stay. Offering warm hospitality has always been the goal that LA PAIRIE pursuiting for. We will continue caring every guest to provide comfortable and warm stay, and meanwhile we sincerely looking forward to seeing you and your family again.
Ryan Adam
Superior Double Room
Stayed in Jul 2022
Business travellers
11 reviews
4.7/5
Amazing
Posted on Jul 29, 2022
Thank you for a great stay. Welcome fruit and great breakfast. Location was ok with a mall nearby.
Response from Property: Dear guests, thanks for your kind words, We offer various Chinese and Western breakfast buffet, we sincerely looking forward to your next visit.
Charles Matthew
Superior Mother-Child Room
Stayed in Jul 2022
Travel with friends
11 reviews
3.7/5
Posted on Jul 20, 2022
A little out of town but halfway between the airport and the Li River Cruise to Yangshou, if thatโs your aim.
Lovely comfy beds and super clean rooms.
Breakfast average.
Overall - perfectly ok for what you pay.
Response from Property: Dear guest, thanks for your comments. Our hotel is about 7 kilometers away from the city center which is quite convenient to reach the airport and Lijiang River. The room is about 45 square meters. We offer both Chinese and Western breakfast buffet. Thank you again for your recommendation. We hope to get your full 5 points next time.
Kโฆ..
Superior Double Room
Stayed in Jul 2022
Solo travellers
42 reviews
4.7/5
Amazing
Posted on Jul 18, 2022
Perfect from start to finish. The staff were very helpful and actually went out of their way to try and help and for someone that canโt speak Chinese, it was perfect. Really grateful.
Response from Property: Thank you for your satisfactory comments. I'm glad you had a pleasant stay this time. I hope you can stay in our hotel again next time.