Ollie‘s mama
January 31, 2026
This hotel in Guilin city center has an excellent location! 👍🏻 It's right at the intersection of Zheng Yang Road Pedestrian Street, and East-West Alley is just across the road. There's an underground passage right outside the entrance, which is quite lively with many small vendors. As soon as I arrived, I felt the hotel service was incredibly warm and attentive. The front desk staff, a young lady, even ran up the ramp to help us with our luggage. They offered various drinks at the entrance, such as ginger tea, chrysanthemum tea, coffee, and more. The staff thoughtfully helped us check in and carried our luggage to the room. They also explained the room facilities and important notes and added the concierge on WeChat. All the staff members were very kind and warm. The room was fully equipped; I stayed in the Family Castle Room, which had plenty of children's amenities. This is the first hotel I've stayed in that provides laundry detergent! 😄 The attention to detail was exceptional. I learned that food deliveries could be sent directly to the room by robot, which I absolutely loved. During my stay, I wanted a free coffee from the front desk but couldn't leave my room, so I asked them to send it via robot. Although half the cup spilled and the robot got dirty, I felt a bit embarrassed. But the concierge immediately asked if I was scalded, which was truly heartwarming! ☺️ Also, when I first entered the room, I connected to two Wi-Fi networks cautiously, thinking the signal was poor. I asked the concierge and realized I had connected to the wrong one. You can connect to your own room's Wi-Fi, or even others' since the passwords are all the same. 😂 The hotel also has a free self-service laundry room on the 4th floor. My pant legs were muddy from playing a few days before, but my mom was showering, and I didn't know how to use the machine. I asked the cleaning lady, and she asked a colleague to take the clothes up, wash them thoroughly, and dry them. They were returned the next morning. I'm so grateful! 💗 The breakfast restaurant on the 4th floor also serves delicious food, and it seems to change a little every day. 👍🏻⭐️ There's a tip wall at the entrance where many guests have left postcards. I had my little one write one too. 😄📝 So cute! You can really tell that previous guests were very satisfied with the hotel. The thoughtful and meticulous care and service are evident in every detail. Before checking out, I stored my luggage in the lobby to pick up later, and the staff were very courteous and friendly. They even gave us a souvenir, which I really appreciate!
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