Anonymous User
April 23, 2023
The experience from check-in to check-out can be described as shocking and confusing. There are two hotels in the front lobby. Check-in at Haoting to solve customer complaints is the front desk of Global Village next to it (later, according to the night shift aunt, the so-called boss saves money, and the two share it) Um. . Okay, the twin room I reserved was upgraded to a three-bed room when I arrived at the store at night. The name is that the room is bigger and the other bed can be used for luggage. When I entered the room, I used two words to describe it as old. I won’t pick a room with more than 100 rooms. The bathroom and shower are not separated. The exhaust fan is buzzing above the head. There is no hot water in one room and the water pressure is very low. The shower leaks, and even The phone in the room is also a decoration... At the beginning, the mobile phone called the front desk, and the lady at the front desk at the next-door Global Village answered the phone, saying that the water pressure is just like this and there is no way to solve it. As for the hot water, let the manager go upstairs to have a look. I think there is nothing I can do. Can I go back to the room I reserved? What's even more weird is that the lady at the front desk told me that I need to pay extra for changing to other room types? ! I immediately saw on the Internet that the twin beds I originally ordered were still listed for sale online, and told me that I need to add money? Immediately, I understood the routine of this hotel... It really opened my eyes. I didn't even say apology during the whole process, and the staff's face was stained with lipstick, and the basic grooming didn't directly face the guests. No service at all! ! Giving 1 more point for the facility is really thanks to the manager for the slightly hot hot water after the adjustment! The famous chains at the intersection of Lightning Avoidance to Beizhan at the same price are more fragrant than theirs! ! !
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