FourPoints by Sheraton Guilin Central

This trip to Guilin, I really found a hidden gem of a hotel! The decor is simple yet upscale, the rooms are spacious and bright, and the soundproofing is excellent. They have a full range of amenities, including a coffee bar, a 'Play Brew' club, and a gym – everything you could want. The location is fantastic, directly facing Elephant Trunk Hill, and just a short walk to the Two Rivers and Four Lakes scenic area, with tons of great food options nearby. The rooftop infinity pool offers stunning night views, creating a truly relaxing vibe! The service is attentive and responsive, and the overall atmosphere feels very international. It was a perfect experience, and I'll definitely stay here again next time I'm in Guilin!

The hotel is newly renovated, and the front desk staff kindly upgraded us to a lake view room. The service across all aspects of the hotel was excellent. It's about a 10-minute walk from Elephant Trunk Hill Gate 3, and this area has many attractions. It's comfortable, quiet, and relaxing here. Plus, there's a laundry room, which is perfect for families with children.

A special thanks to Silvia for her thoughtful and attentive service! Our stay far exceeded expectations. The room was clean and tidy, well-equipped, and the location was very convenient for getting around. Silvia was warm and friendly, always quick to respond to any questions, and provided many practical tips for local attractions and dining recommendations, showing incredible attention to detail. The overall atmosphere was cozy and made us feel right at home. Traveling with kids, we also received caring attention, which added a lot of warmth to our trip. Highly recommended, we'll definitely choose to stay here again next time!

Our experience was exceptionally poor. First, upon arrival, the male front desk agent told us to wait a moment, and our room would be ready shortly after cleaning, as it had already been reserved. So, my family and I went out to eat. When we returned over two hours later, he asked us to wait another two hours, which completely contradicted what he had said earlier. The room wasn't even held for us. Eventually, they assigned us two rooms. Upon seeing them, the room types were not just bad, but incredibly so. It's no exaggeration to say they looked like prison cells. You can see the pictures. I booked a large balcony lake view room, but the reality was completely different from the room type photos. Is this Sheraton's service? We got two identical rooms, one directly above the other. When I later asked why these were considered lake view rooms, the front desk said we arrived late. Did we arrive late? We were among the first guests! There was absolutely no service to speak of. The breakfast was also very bad. I will not be staying at a Sheraton again. The young man at the front desk who arranged our rooms should really reflect on this. Thank you, and goodbye, Sheraton.

Extremely comfortable and very clean. The room's vibe was also great, with a modern style. Breakfast was plentiful. There's even a pool table, adding a nice touch of entertainment. Many scenic spots are nearby and within walking distance. It's a shame I didn't take many photos and forgot to capture them.

The room was excellent – clean and well-insulated from noise. My family was very pleased. The location is superb, right next to the Sun and Moon Pagodas. We could easily walk to Xiangshan Park, Zhengyang Street, and Dongxi Alley. Seven at the front desk was professional and enthusiastic, patiently answering all our questions and making check-in a breeze. Fantastic!

This hotel, which opened recently, has a fantastic location. It's just around the corner from Zhengyang Road Pedestrian Street, and not far from Elephant Trunk Hill Park or the East and West Alleys. The hotel's hardware and software facilities are excellent, and there are plenty of washing machines and dryers in the laundry room. The room size is decent, with no strange smells, and features a wet/dry separation. The lake view rooms offer direct views of the Sun and Moon Twin Pagodas, which is absolutely stunning. The hotel staff are all very service-oriented and quick to resolve any issues.

Silvia's service was an absolute delight! From the moment we checked in, we felt so well taken care of. She handled the check-in process efficiently and patiently, and even took the initiative to introduce us to the hotel's facilities and recommend some great local eateries. The room she arranged for us was perfect – clean, tidy, and thoughtfully designed with attention to detail. Whenever we had an issue and reached out to her, she was always quick to respond and help, maintaining a consistently kind and professional demeanor. Our entire stay was made so much better because of her exceptional service. We'll definitely seek her out again on our next visit! Highly recommended~

The hotel's location is excellent. Just a 100-200 meter walk to the right, and you're at the night market. The Twin Towers are also very close, within easy walking distance. The room was spacious and clean. The breakfast offered a decent variety of items, pretty standard fare. An unexpected surprise was going to the rooftop pool around 8 PM; we were perfectly timed to catch the musical fountain show from the hotel next door. This experience was fantastic! 👍🏻