Absolute disappointment at a supposed 4-star hotel. What promised to be a quality stay turned into a nightmare. Key points of my bad experience:
• Noise pollution: Ground floor room right next to the elevator. Impossible to rest.
• Terrible customer service: When I complained about the problem, the receptionist was unfriendly and arrogant. Instead of compensating me for the bad night, they changed my room for a supplement of €37 per day for a sea view, which was unnecessary for my stay. When I paid, she told me, "Come back to a higher floor next time."
• Lack of maintenance: The air conditioning smelled awful, indicating that the filters weren't cleaned.
• Misleading advertising: The photos don't reflect the reality of the facilities. This is a hotel that doesn't know how to take care of its customers and is looking for quick profits (by charging unjustified supplements) instead of providing the service that corresponds to its price. It has lost a customer, and I hope that with this review, it will lose more. The garden restaurant was very good, both the food and the service.
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