W Properties in Guangzhou

This birthday trip was my first time staying at the W Hotel Guangzhou, and it was absolutely fantastic! The entire property is impeccably clean, fresh, and beautifully avant-garde. The facilities are simply outstanding. The stunning rooftop pool was a massive surprise, offering an amazing high-altitude vibe. I also thoroughly enjoyed the beautifully designed bar, the well-equipped gym, and the gorgeously aesthetic sauna, steam room, and hot pool—perfect spots to unwind. What truly elevated this stay was the exceptional service. Room service was excellent, and all the staff were incredibly nice. A special shout-out to Candy and Catherine at the Front Desk! They were remarkably polite, attentive, and went out of their way to take great care of me, making my birthday extra special. I highly recommend W Guangzhou for a flawless, stylish stay. I will definitely be returning!

My stay was a little underwhelming. Having been in several W hotels around the world the W Serviced Apartments Guangzhou was surely beautifully designed but already a little tired. The first apartment allocated had to be changed as it smelled like a fungus caused by water infiltration. Almost couldn’t breathe. Shower and kitchen was not in good shape. Internet didn’t work properly, Woobar in the lobby of the hotel was disrupted by ongoing renovation work even at 11 pm at night which could have been planned better by the management. None of the employess noticed this prior to us telling them. They came with heavy machinery making extreme noise whilst guests trying to have a luxury bar experience at luxury price tags. Considering the 5star lifestyle positioning of the brand I was rather disappointed. Nevertheless the front office team of the Apartment side, Kevin, Winnie, Sandie and Abby were real sweethearts and did their utmost to accommodate any need. 🙏 Overall Inwouod recommend to review their preventive maintenance schedule and to train the team on identifying and handling critical situations before they escalate and result in complaints and disappointment. All the best.