Guest User
January 11, 2024
I have personally experienced it, and all the negative comments in the comment area are true, and the reality is like that! This is the worst hotel I have ever stayed in. The service attitude is also the worst. The environment is ridiculously bad and the hygiene is horribly poor.
The most annoying thing is a hotel staff member who broke the door when a guest checked into the hotel, causing the guest's hand to be injured. After reporting to the hotel, they immediately sent maintenance personnel to repair the door. Instead of the staff coming up to express condolences or bandage the wounds, they went down to the hotel and ignored the situation. When they came up to the room, they did not immediately express condolences about the injuries. , and asked the guest whether the door was broken by him or us, and then said that the guest was funny. Is this humane? **Can't do such a thing? Can such a person work in the service industry? Are you educated?
After investigation and surveillance, it was proved that the door was broken before, and they did not apologize to the guests and said that what they did was fine.
The matter was not serious at first, but the attitude of this ** man in dealing with it made people angry and made people experience what it means to be inhumane!
My response is: 12345 government service hotline complaint
12315 Consumer Association Complaint
Complaints on Ctrip platform
Negative review statement
Call his boss, Ms. Wu, to complain
I have expressed my dissatisfaction with the service attitude of the hotel staff. In fact, the matter is not serious. I expressed condolences and dealt with the injury, and the matter was resolved, instead of doing inhumane things and causing complications!
It is recommended that you read the comments section before choosing whether to stay or not!
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