Guest User
September 11, 2023
I booked a double bed room and slept until midnight when I found out that there were two twin beds pushed together. I woke up because the edge of the bed was banging. I waited until the next day to report to the front desk. The front desk actually said that this was an upgraded room for me. I blame me for not making it clear to the front desk. Later, a person claiming to be a manager contacted me and said he would refund me half of the money. I thought I would just leave it at that. But it has been more than 20 days and it still hasn’t been processed. I have to find them myself. They also planned to give me a five-star review before giving it back. I refunded half of the money I promised, but the manager couldn't do it. I transferred a hundred yuan. The difference is not the ten or twenty yuan, but your service attitude. It's hard to imagine how this kind of attitude can provide good hotel service. , will it be enough to mess with even the most basic hygiene? blocked
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