Suzhu Inn (Guangzhou University Town Branch) Reviews
Suzhu Inn (Guangzhou University Town Branch)
127 Beiting Street, Beiting Village, University Town, Panyu District, Guangzhou, Guangdong, 51000, ChinaView Hotel Details
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Suzhu Inn (Guangzhou University Town Branch) Guest Reviews
4.1/5
104 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.1
Amenities4.1
Service4.1
Cleanliness4.0
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All reviews(104)
Positive reviews(93)
Reviews with photos/video(20)
Awesome stay(27)
Great service(24)
Classy environment(16)
Convenient location(7)
Great value for money(6)
Great location(4)
Easy to get around(3)
Negative reviews(11)
Saeed NAJIB
Zhuxi Jianju Double Bed Room
Stayed in Apr 2024
Business travellers
10 reviews
1.0/5
Posted on Apr 18, 2024
A very bad hotel, unclean, and the location of the hotel is not good, it is difficult to obtain transportation
Response from Property: Dear guest, hello! After seeing the comments from the guest, we reflected on them immediately. If you are dissatisfied, we will definitely make improvements. Your feedback can make us keep improving. We apologize to you on behalf of all the staff for the bad stay you had this time! We are very sorry that we failed to provide you with a pleasant stay experience and we regret that we failed to meet your expectations. We will keep a record. Of course, if you encounter any problems during your stay, you can call the front desk for consultation. The hotel has people on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. Our branch is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again.
Guest User
Zhuhui Floor-to-Ceiling Forest View Double Bed Room
Stayed in Mar 2024
Solo travellers
2 reviews
3.7/5
Posted on Mar 14, 2024
The place looks good and is comfortable however it's abit out of the way ,it's hard for the taxi driver to bring you to the hotel doorstep .
Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing quality services and comfortable accommodation experience. Thank you for your support and trust in us, and we look forward to your visit again!
Travel Lady
Zhuyun City-View Double Bed Room
Stayed in May 2023
Solo travellers
9 reviews
4.2/5
Very Good
Posted on May 27, 2023
The Inn was a little bit hard to find at first, even by using Baidu Maps. The location of the hotel is good in terms of restaurants, hair salons etc. It was very quiet and clean in the room with a comfy bed.
Response from Property: Thank you for your praise. Your praise is a kind of motivation for us, just like the spring breeze, blowing open the door of our hearts. We will serve you more diligently. We hope you can enjoy your stay and come back next time. Thank you!
Guest User
Zhuhui Floor-to-Ceiling Forest View Double Bed Room
Stayed in May 2024
Solo travellers
2 reviews
2.0/5
Posted on May 9, 2024
It's different from the photos. It's dirty and has bugs. I don't know where they came from. It's very crowded.
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6/7
Response from Property: Hello! I am very sorry that you had an unpleasant experience. Suzhu Inn is full of guilt and regret. Zhuhui is our special room, priced at less than 100 yuan. There is no other room near our house at this price. The price-performance ratio is very high. You can experience other room types next time you have the opportunity. Our sanitary environment is really good. Regarding your feedback, the insects are obviously flying insects in rainy weather. We have screens in our house, and they may fly in at the moment of opening the door. Next time you encounter this situation, you can contact our exclusive service butler, and I will definitely give you a satisfactory solution. If you come here next time, I hope you can book this hotel again and give us an opportunity to apologize. I look forward to your visit again!
Anonymous User
Zhuxi Jianju Double Bed Room
Stayed in Oct 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Oct 14, 2024
The boss is very patient and will wait for guests to check in in the early morning. The room type is upgraded for free. The room is very clean and the soundproofing is also very good.
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Guest User
Zhuyu Garden-View Double Bed Room
Stayed in Sep 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Sep 4, 2024
Stayed here for the second time. The service was really great. Both times my girlfriend happened to have her period and accidentally made the bed a little dirty. The hotel helped us clean it without saying anything. Great review!
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Guest User
Zhuyue Sujin Twin Room
Stayed in Aug 2024
Business travellers
3 reviews
3.2/5
Posted on Sep 1, 2024
The sound insulation of the sewers on the upper and lower floors is very poor, and it will be very noisy when turning on the faucet upstairs. The sound insulation of the doors and windows is quite good, and it is not noisy even on the street. You can take this as a reference.
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Anonymous User
Zhuyu Garden-View Double Bed Room
Stayed in Jan 2024
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on Jan 30, 2024
Facilities: They are relatively complete, including paper towels, kettles and drinking water.
Hygiene: very clean
Environment: Relatively quiet and not noisy. However, the rooms are very close together and the voices of people talking up and down the stairs are very clear.
Service: The boss is nice and will solve the problem in time.
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Response from Property: Thank you for your compliment, we are proud to provide you with a great stay. If you have the opportunity to visit again, we hope to serve you again. I wish you a happy life and all the best!
Anonymous User
Zhuyu Garden-View Double Bed Room
Stayed in Dec 2023
Couples
1 reviews
2.5/5
Posted on Jan 1, 2024
I made a New Year's Eve reservation this afternoon after putting away my luggage. I went back to the hotel after twelve o'clock and just inserted the room card. Suddenly there was a loud bang and the power switch tripped. I contacted the front desk and someone said that the power consumption was too high and the circuit tripped. I kept inserting the card during the process. The test circuit breaker kept tripping and sparking. Finally, it took me almost an hour to figure out what was going on. I ended up exhausted in the middle of the night. I washed my hair and blew it. The hair dryer cut off the power within a minute. The equipment was too old. It was called for protection, so the temperature was high. The power will go out and it’s just broken... In the end, I got a home hair dryer. I was exhausted on New Year’s Eve, super invincible, angry and speechless. Thank you🙏
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Response from Property: We are extremely ashamed of your negative review of us. We thank you for your feedback. As for the trip you mentioned, it is something that no one wants to happen, because we have installed safety leakage protection switches in every room. It was a temporary fault of the leakage protection switch, and we repaired it as soon as possible. Return to normal operation. Hotels use hair dryers with heat insulation and power-off protection functions. For safety reasons, you call the front desk at four o'clock in the morning. The front desk will bring you one of my own for you as soon as possible. Our store has just opened. It has been more than 10 years and all configurations are brand new. I hope you can understand.
Guest User
Zhuyu Garden-View Double Bed Room
Stayed in Feb 2024
Family
15 reviews
5.0/5
Outstanding
Posted on Feb 13, 2024
Clean and hygienic, with pleasant scenery. . . recommend
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Response from Property: Thank you for your compliment, we are proud to provide you with a great stay. If you have the opportunity to visit again, we hope to serve you again. I wish you a happy life and all the best!
Anonymous User
Zhuhui Floor-to-Ceiling Forest View Double Bed Room
Stayed in May 2024
Other
1 reviews
2.5/5
Posted on May 26, 2024
Lightning avoidance! Lightning avoidance!
The pictures are totally unrelated to the real thing! The room is small and narrow, the wallpaper is dirty, and only the bathroom has a window. It is very depressing to live in! The quilt and sheets are very damp (the merchant explained that the weather has been humid in recent days), and the air conditioner is leaking. The network signal is very poor. After connecting for a while, it shows that the network is unavailable. In the end, I had to use my own data. Although the price of 150+ cannot stay in a very good hotel, in the university town, this price should have a slightly better environment and service, right? Not only is the room small, but there is not even mineral water! Helpless!
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Response from Property: Dear guest, thank you for your review of the hotel! Your valuable comments during your stay in the hotel are very important to us. The network is independent in each room. Our rooms have 2 bottles of mineral water. If not, you can call our front desk at any time and we will send it to you as soon as possible. Regarding the air conditioning leakage, we also explained that the temperature in your room is too low and the outdoor temperature is too high. You explained it clearly, and then you did not contact our front desk to talk about the air conditioning leakage. We will deal with it in time. I hope to book this hotel again. The overall cost performance of 150+ weekend stay is still good. Thank you for your comments and suggestions. We are deeply sorry for the bad experience you have this time. Next time you have a chance, try other room types. We have 7 room types. Looking forward to visiting again!
Guest User
Zhuxi Jianju Double Bed Room
Stayed in May 2024
Travel with friends
1 reviews
3.5/5
Posted on May 16, 2024
The toilet has a constant odor, there are small bugs on the bed, and the toilet is not separated into dry and wet areas, which is not convenient. But the boss is still very enthusiastic. The overall environment and hygiene can be improved
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Guest User
Zhuhui Floor-to-Ceiling Forest View Double Bed Room
Stayed in Apr 2024
Solo travellers
22 reviews
4.5/5
Great
Posted on Jun 19, 2024
Excellent location, difficult to find on your own, located in front of other buildings, you can’t get to the entrance by car. After calling the staff, they will meet you. There are many cafes and shops nearby
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Guest User
Zhuhui Floor-to-Ceiling Forest View Double Bed Room
Stayed in Apr 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on May 25, 2024
The experience was very satisfactory. The boss was very enthusiastic, the service was very good, and the room was clean and tidy. The transportation nearby was convenient. It was a hotel worth staying in. I would choose it again next time.
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Kuailejiaxinbinggan
Zhuyu Garden-View Double Bed Room
Stayed in Apr 2024
Couples
7 reviews
5.0/5
Outstanding
Posted on May 8, 2024
I have stayed in Suzhu many times. It is one of the best B&Bs in Beiting Village, University Town.
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Response from Property: Thank you very much for sharing your stay experience. You are so lovely. It is your love that makes us grow better. Thank you for your affirmation. Your affirmation is the source of our efforts. Thank you for your high approval. We will definitely work harder! ~ A gentle smile, a satisfactory comment, like the summer breeze, gives us hope and motivation, and carries our tireless patience and expectations for you. We always want to do more for our guests. Thank you for your praise and support. ~ Looking forward to your visit again