Daomaoanren
January 28, 2024
Airport pick-up service: Very good attitude, smooth communication, and accurate pick-up point location.
Airport drop-off service: The airport drop-off is on time, the language is very polite, and the driving time is smooth and fast.
Environment: Clean, tidy and comfortable.
The focus is on service: there is guidance when getting off the bus. In case of cold weather, the hotel lobby manager provides hot water and ginger tea. Check-in is fast. They are sent to the elevator to help press the check-in floor. Children are informed of the safety of children getting on the elevator with hand gestures and body protection. After entering the room, we were given children's slippers for children, and they also reminded us that there is a self-service laundry on which floor. What made me even more heartwarming was that I ordered takeout online after my check-in time was late, and the lobby manager personally delivered it after the takeout arrived. We delivered it to the room upstairs and asked if we needed any help and if we had any problems with check-in. All in all, the service is much better than the 4-star and 5-star hotels I stayed at.
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