Atour X Hotel, Baiyunshan Airport Road, Guangzhou

Atour X Hotel, Baiyunshan Airport Road, Guangzhou Reviews

Atour X Hotel, Baiyunshan Airport Road, Guangzhou

1438 Qifu Road, Guangzhou, ChinaView Hotel Details
Atour X Hotel, Baiyunshan Airport Road, Guangzhou
Atour X Hotel, Baiyunshan Airport Road, GuangzhouAtour X Hotel, Baiyunshan Airport Road, GuangzhouAtour X Hotel, Baiyunshan Airport Road, Guangzhou
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Atour X Hotel, Baiyunshan Airport Road, Guangzhou Guest Reviews

4.8/5
Amazing
2697 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(2697)
Positive reviews(2654)
Reviews with photos/video(197)
Friendly front desk staff(282)
Classy environment(278)
Delicious breakfast(223)
Quiet & comfortable(132)
Convenient parking(70)
Perfect for business trips(61)
Close to airport(20)
Negative reviews(43)
Guest User
Elegant Cozy Room (Double Bed)
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Staffs provides good customer services and take care about our requirements. It has wonderful memory.
Guest User
Superior Double Room
Stayed in Dec 2023
Other
1 review
3.2/5
Posted on Jan 2, 2024
It's very noisy and annoying since there is a construction site outside the hotel! Check-in procedure is complicated!! No mini-bar / small fridge even a so call "Superior Double Room"!!
Response from Property: Hello dear friends, I am Yan Che, the general manager of the hotel, and I am very sorry for the bad experience I have had. At present, only a few wooden room types are equipped with Xiaoice boxes. For the problem of repairing the subway around the hotel, the hotel is also very distressed, the noise brought by the daily knocking sound seriously affects the experience of our guests, and it is very inconvenient for our guests and the surrounding crowd, the subway is the convenience of transportation provided by the municipal government, but the process is really painful, our front desk partner did not make room arrangements for you at the first time, which brings you a bad feeling, I sincerely apologize to you on behalf of the hotel front desk partner, in the future we will focus on the construction time of the subway every day, if there is a construction situation at night, We will complain to the municipal administration, and pay attention to the feelings of every guest, in the case of sufficient rooms, try to help customers arrange a quiet room facing the interior, and after the end of the municipal project, you are very welcome to visit our store again to experience the new transportation benefits and continuous improvement of hotel services, thank you.
Shao loong
Elegant Cozy Room (Double Bed)
Stayed in May 2023
Business travellers
42 review
4.5/5
Great
Posted on May 27, 2023
Very helpful staff, many eateries around the area! The bed was by far one of the best I have slept in a hotel.
Response from Property: Thank you Duo friends praise, see duo friends this full score comments, Duoer heart is particularly excited, and when I was a child got a hundred as happy. Warm, efficient, intimate service is what we should do, Duoer will continue to work hard ~谢谢朵友的夸奖,看到朵友这条的点评,朵儿内心特别激动,就和小时候得到了一百分一样高兴。热情,高效,贴心的服务是我们应该做的,朵儿会继续努力哒~
Guest User
Superior Cozy Smart Suite (Bathroom)
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Good hahahaha
Szabolcs CBC
Elegant Cozy Room (2 Beds)
Stayed in Aug 2021
Business travellers
2 review
4.0/5
Very Good
Posted on Aug 18, 2021
The location was good for us, but because of the construction all around the hotel, it was hard to transport to another place, and even at the evening was very noisy on the top floors, construction was on for 24 hours.
Guest User
Superior Double Room
Stayed in May 2023
Business travellers
20 review
4.7/5
Amazing
Posted on May 28, 2023
Good 👍🏻
Response from Property: Thank you for your support and love for Ya Duo, the vast sea of people just meet with you, have to say that this is a kind of fate, so fate this thing can not meet. Met is a lifetime, thank you for becoming a pink.感谢您对亚朵的支持与厚爱,茫茫人海就偏偏与您相遇,不得不说这是一种缘分,所以缘分这东西可遇不可求。遇见了就是一生,感谢您成为朵粉。
Mojin20191111
Elegant Cozy Room (Double Bed)
Stayed in Nov 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Nov 8, 2023
Atour chain hotel, the configuration is absolutely superb😀The hotel lobby environment is very good, and Yan Bai at the front desk is friendly and helpful. I will stay here again next time... Decisively join the membership⛳️
Original TextTranslated by Google
Response from Property: Hehe, seeing your five-point praise, I immediately feel full of strength. First of all, thank you very much for your trust in choosing Atour among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate service. Let you stay in You can also feel the warmth in a strange city. Atour is to provide travelers on the road with a fourth space where they can relax and rest. I hope that Atour will accompany you on every journey and bring unexpected touches to your life!
Guest User
Superior Double Room
Stayed in Nov 2023
Friends
1 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Very satisfied with the room! Clean and no smell👍The service of the guy at the front desk is great. It's nice to be considerate! Really like it 👍
Original TextTranslated by Google
Response from Property: Duo'er is very grateful for your positive comments. Huan Duo'er is so happy to see that you are so positive about our service attitude~ I am very happy that you can feel our warm service at Duo'er's home. Duo'er is looking forward to you every day We hope that our efforts will make you love and trust us more, and we look forward to seeing you again! ——Super happy Duo'er
Rainbow-RH🌈
Elegant Cozy Room (2 Beds)
Stayed in Oct 2023
Business travellers
119 review
4.7/5
Amazing
Posted on Oct 29, 2023
It was my first time to stay at Atour Hotel in Baiyunshan. I thought about the principle of proximity when doing things nearby. It was a good experience for the first time. First of all, I encountered a parking problem. There is a three-dimensional parking garage on the first floor. It really tested my skills. Fortunately, the security guard was very good at guiding me. The road out of the garage in the morning was relatively narrow and it was raining. The security guard in the parking lot on the first floor was professionally directed. This is really my fault. It’s the first time I’ve met so many security guys while staying in a hotel. The service is so good and I must give it a thumbs up 👍 Service: The service level of the entire hotel ranged from very good to very poor in one night. Due to construction downstairs, the front desk clerk did not inform me when I checked in. When I arrived at the room, I found it was noisy downstairs and called the front desk immediately. The manager on duty immediately They came up to solve the problem and gave us a room and upgraded it. The matter was handled quickly, thank you. One of the weird people: The uncle who keeps the door on the first floor is sitting on his mobile phone, making short videos. The sound is loud at the door of the elevator on the first floor. Isn’t it too exciting? They forgot what they were doing. Weird Person 2: This afternoon a person who claimed to be a hotel waiter called me and asked for 5🌟 good reviews. I just want to know is this how your hotel’s good reviews come from? I am particularly disgusted with this kind of person. What have you served me? Why should I make a false evaluation according to your request? I don't. I paid to stay in the hotel. The reviews are based on my real experience. If it's good, it's good. If it's not, it's bad. You didn't let me stay for free! Facilities: Very good Hygiene: very clean Environment: The area around the hotel is a bit messy due to construction, but the interior of the hotel is very good, the lobby is large, and the rooms are very comfortable.
Original TextTranslated by Google
6/9
Response from Property: Duo'er is very grateful for your positive comments. Huan Duo'er is so happy to see that you are so positive about our service attitude~ I am very happy that you can feel our warm service at Duo'er's home. Duo'er is looking forward to you every day We hope that our efforts will make you love and trust us more, and we look forward to seeing you again! ——Super happy Duo'er
Guest User
Guestroom (Double Bed)
Stayed in Oct 2023
Friends
4 review
5.0/5
Outstanding
Posted on Oct 22, 2023
After staying for one night, I really wanted to buy a mattress of the same style. The guy at the front desk, Yu Cheng, introduced me enthusiastically for a long time. I was ready to get one. The hotel is as comfortable as ever and the environment is good.
Original TextTranslated by Google
Response from Property: Hello, dear friends! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
cly666
Elegant Cozy Room (2 Beds)
Stayed in Oct 2023
Business travellers
17 review
5.0/5
Outstanding
Posted on Oct 13, 2023
The hotel is located near Baiyun Mountain Scenic Area, surrounded by squares and complete facilities. The transportation is convenient. Opened in 2020, the decoration style is currently fashionable, and the room space is the most cost-effective I have ever stayed in. There are squares and snack streets near the hotel, which are suitable for all ages, which is not bad. The breakfast provided by the hotel is also quite good. I highly recommend everyone to try it. Their service attitude is really good.
Original TextTranslated by Google
Response from Property: Duo'er is very grateful for your positive comments. Huan Duo'er is so happy to see that you are so positive about our service attitude~ I am very happy that you can feel our warm service at Duo'er's home. Duo'er is looking forward to you every day We hope that our efforts will make you love and trust us more, and we look forward to seeing you again! ——Super happy Duo'er
Guest User
Elegant Cozy Room (2 Beds)
Stayed in Aug 2023
Family
17 review
5.0/5
Outstanding
Posted on Aug 7, 2023
A very satisfying trip. The hotel service is very good. It is very close to Baixin Mall and the airport. It is not far from Canton Tower. I came here mainly to watch Gigi Leung's concert. The distance is very suitable!
Original TextTranslated by Google
Response from Property: Dear Duoyou: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to each guest. Seeing your satisfaction and affirmation, we are really Very touched, we will continue to work hard and be ready for you to come back at any time!
Guest User
Elegant Cozy Room (Double Bed)
Stayed in Jan 2024
Other
2 review
5.0/5
Outstanding
Posted on Jan 10, 2024
Very good. Xiaona at the front desk is very attentive and polite. I will choose this hotel next time
Original TextTranslated by Google
Response from Property: Thank you Duoyou for your praise. When I saw Duoyou's perfect review, Duoer was very excited, as happy as when she was a child and got 100%. Enthusiastic, efficient and considerate service is what we should do, Duoer will continue to work hard~
Guest User
Superior Double Room
Stayed in Jan 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Jan 10, 2024
The hotel room is large and the location is good. There is a food street and fruit market nearby where local residents go, which is very smoky. The subway is under construction recently. The front desk thoughtfully arranged a quiet room and the service attitude is very good👍🏻
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Atour Hotel. We believe that travelers will seek the balance between style and comfort when traveling just as they do in daily life. Therefore, Atour Hotel fully demonstrates this balance by creating a home away from home atmosphere everywhere and wholeheartedly providing warm comfort, considerate service and unique facilities. We are glad to know that you are satisfied with your stay and we look forward to providing you with more interesting experiences again.
Anonymous User
Elegant Cozy Room (Double Bed)
Stayed in Jan 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Jan 9, 2024
The service attitude is very good. I have renewed my lease for three consecutive days. The cleaning lady is also very serious about her work. She also provides breakfast, which is very rich. Five-star praise, praise, praise, praise, praise again.
Original TextTranslated by Google
Response from Property: Wow, I am so excited to get your satisfaction, hehe, we will be friends from now on, come over when you have time, my friends will miss you!