Atour X Hotel, Baiyunshan Airport Road, Guangzhou Guest Reviews
4.8/5
Excellent
2853 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2853)
Positive reviews(2807)
Reviews with photos/video(172)
Classy environment(291)
Friendly front desk staff(277)
Delicious breakfast(251)
Large rooms(111)
Convenient parking(79)
Perfect for business trips(30)
Close to airport(20)
Awesome gym(7)
Negative reviews(46)
Guest User
Elegant Double Bed Room (Cozy Comfort + Deep Sleep Bedding)
Stayed in Mar 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Apr 1, 2024
Staffs provides good customer services and take care about our requirements. It has wonderful memory.
Guest User
Superior Double Room
Stayed in Dec 2023
Other
2 reviews
3.2/5
Posted on Jan 2, 2024
It's very noisy and annoying since there is a construction site outside the hotel!
Check-in procedure is complicated!!
No mini-bar / small fridge even a so call "Superior Double Room"!!
Response from Property: Hello dear friends, I am Yan Che, the general manager of the hotel, and I am very sorry for the bad experience I have had. At present, only a few wooden room types are equipped with Xiaoice boxes. For the problem of repairing the subway around the hotel, the hotel is also very distressed, the noise brought by the daily knocking sound seriously affects the experience of our guests, and it is very inconvenient for our guests and the surrounding crowd, the subway is the convenience of transportation provided by the municipal government, but the process is really painful, our front desk partner did not make room arrangements for you at the first time, which brings you a bad feeling, I sincerely apologize to you on behalf of the hotel front desk partner, in the future we will focus on the construction time of the subway every day, if there is a construction situation at night, We will complain to the municipal administration, and pay attention to the feelings of every guest, in the case of sufficient rooms, try to help customers arrange a quiet room facing the interior, and after the end of the municipal project, you are very welcome to visit our store again to experience the new transportation benefits and continuous improvement of hotel services, thank you.
Shao loong
Elegant Double Bed Room (Cozy Comfort + Deep Sleep Bedding)
Stayed in May 2023
Business travellers
43 reviews
4.5/5
Great
Posted on May 27, 2023
Very helpful staff, many eateries around the area! The bed was by far one of the best I have slept in a hotel.
Response from Property: Thank you Duo friends praise, see duo friends this full score comments, Duoer heart is particularly excited, and when I was a child got a hundred as happy. Warm, efficient, intimate service is what we should do, Duoer will continue to work hard ~谢谢朵友的夸奖,看到朵友这条的点评,朵儿内心特别激动,就和小时候得到了一百分一样高兴。热情,高效,贴心的服务是我们应该做的,朵儿会继续努力哒~
ghostofk2
Superior Double Room
Stayed in Jun 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Jun 17, 2024
No complain
Guest User
Superior Suite (Tranquil Comfort + Smart Bathroom)
Stayed in Apr 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Apr 21, 2024
Good hahahaha
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Aug 31, 2024
Amazing
Guest User
Superior Double Room
Stayed in May 2023
Business travellers
8 reviews
4.7/5
Amazing
Posted on May 28, 2023
Good 👍🏻
Response from Property: Thank you for your support and love for Ya Duo, the vast sea of people just meet with you, have to say that this is a kind of fate, so fate this thing can not meet. Met is a lifetime, thank you for becoming a pink.感谢您对亚朵的支持与厚爱,茫茫人海就偏偏与您相遇,不得不说这是一种缘分,所以缘分这东西可遇不可求。遇见了就是一生,感谢您成为朵粉。
Guest User
Superior Room (2 Beds)
Stayed in Oct 2024
Family
25 reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
The room is very big, check-out at 3 o'clock, the service is very good, the layout is reasonable, the space is large, the water flow is strong, the bath is comfortable, everything is great. I will stay here again next time. I like it very much!
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Response from Property: The most beautiful encounter in the world is meeting another self. I remember that I once wanted to be a wanderer with a sword and travel the world. Later, I longed to meet someone who understood me, shared food, scenery, songs and memories. Seeing you is like seeing another me. The same life may be boring, but the same person is a rare confidant. Thank you for meeting you.
Buhuidafugong
Elegant Double Bed Room (Cozy Comfort + Deep Sleep Bedding)
Stayed in Oct 2024
Couples
6 reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
The only drawback of the basic room type is that there is no fixed shower. The maintenance department regularly checks the infrastructure. The door of the room I stayed in could not be locked after closing. The lock was movable. The room was clean. The receptionist "Yucheng" had a humble attitude and the service was attentive and thoughtful.
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Response from Property: The people who wander around us may just be waiting for a kind of enlightenment, waiting to meet at the right time. When the time is right and the place is right, you will fall in love with him. But fortunately, you still meet in this life. Welcome home next time~
Guest User
Superior Room (2 Beds)
Stayed in Sep 2024
Couples
14 reviews
5.0/5
Outstanding
Posted on Sep 17, 2024
The hotel is clean and sanitary, with a good view and environment. It is also close to Baixin Plaza and convenient for shopping. It is very convenient to stay here during holidays or weekends. The hotel staff is friendly and there is free midnight snack at night.
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Response from Property: Dear friends of Atour, satisfaction is just the starting point, surprise and touching are our goals. Your affirmation is the best encouragement for Atour. Thank you very much for your review and we look forward to your visit again. Atour will bring you a better stay experience.
ArthurTsao
Superior Room (2 Beds)
Stayed in Jul 2024
Family
24 reviews
5.0/5
Outstanding
Posted on Aug 6, 2024
This time I went to Guangzhou for business with my wife and stayed for ten days. I felt that ① the front desk was very welcoming ② although there was construction in front of the hotel and it was very noisy, once I entered the hotel, it was like entering a quiet and warm living room. When I discussed the check-in with the front desk, someone quietly brought two cups of tea, which was a pleasant surprise. The room was big enough, the teapot was unique, the breakfast was rich, and supper was included. The ingenuity can be seen everywhere. There are many hotels here. Fortunately, I wisely chose this one. OK! The price is a little high, but it is worth it!
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Response from Property: Your satisfaction is the greatest affirmation of Xiaoduo. On a sunny afternoon, it is such a pleasant thing to brew a pot of tea, appreciate the scenery outside, and chat with friends... If you are satisfied, you must support Atour a lot. With your support and encouragement, Atour will work harder!
Qiushuichangtian123
Superior Room (2 Beds)
Stayed in Jun 2024
Business travellers
13 reviews
3.5/5
Posted on Jun 20, 2024
The view outside the room is nice. Due to the late arrival time, the midnight snack mentioned on Ctrip was no longer available. Actually, it's nothing, but you should indicate it on Ctrip. It is said that a free room upgrade is worth praising. There are few types of breakfast, not like the standard of a four-diamond hotel, and the waiting time for the elevator is also relatively long. When checking out, they asked for an invoice, and the front desk agreed very quickly. Since I added WeChat, I sent the message at 12 o'clock. At 3 o'clock, there was no response at all, so I urged them. After about ten minutes, there was still no response. At 4 o'clock, there was still no response, so I complained to Ctrip. The most important thing in the service industry is service. If you don't treat passengers attentively, passengers will not choose you next time.
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Baobeidetang
Superior Room (2 Beds)
Stayed in Jun 2024
Business travellers
4 reviews
5.0/5
Outstanding
Posted on Jun 16, 2024
The hotel management is very good, and all requests can be responded to in a timely manner. The room is comfortable, the breakfast is rich, and it is a pleasant stay experience
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Response from Property: Duoer is very happy to see your good comments! It seems that all the tiredness of the day has disappeared. We will do every service detail carefully. Providing the best service for your family is what Duoer should do. We sincerely look forward to your next experience!
Guest User
Superior Suite (Tranquil Comfort + Smart Bathroom)
Stayed in May 2024
Other
2 reviews
4.3/5
Very Good
Posted on May 14, 2024
The service is excellent, impeccable, I like the front desk very much. Someone will take the initiative to bring up the takeaway, and the front desk will respond quickly.
The room environment is quite good, the lighting is very comfortable, there is a mosquito repellent, and the lights can be turned off with one button. The functions are quite complete.
The bathroom has an automatically heated toilet, which is very good.
It's a pity that the bathtub and the sink have minor flaws, but it does not affect the function.
I live on the 15th floor. I want to take a hot bath, but the hot water is not hot enough, which makes me a little disappointed.
The breakfast selection is also quite limited.
I can't find fault with other things. Overall, I think the stay experience can be rated 4 stars/5
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Anonymous User
Superior Suite (Tranquil Comfort + Smart Bathroom)
Stayed in Apr 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Apr 29, 2024
The room is very clean and tidy, the service is very thoughtful, I will choose Atour next time, it is worth recommending 👍👍👍
Original TextTranslated by Google
Response from Property: Duoer is very happy to see your good comments! The fatigue of the day seems to have disappeared. We will do every service detail carefully. Providing the best service for your family is what Duoer should do. We sincerely look forward to your next experience!