YUNIK Hotel (Guangzhou Yongqingfang Zhongshan Ba Metro Station Branch) Reviews

Response from Property: Thank you so much for your high praise! We are delighted that our tranquil environment, convenient transportation, spacious and comfortable rooms, and warm service meet your business travel needs. We are ready to welcome your next booking!

Response from Property: 非常抱歉讓您在入住期間遭遇了這樣不愉快的經歷，對於2025年12月14日凌晨值班的前台女士的不當服務態度，我們深感愧疚，這完全違背了我們酒店對員工的服務準則，也辜負了您對我們的信任。我們會立即針對您反映的情況展開全面核實調查，一旦確認細節，將依據酒店的員工服務規範與獎罰制度，對涉事員工進行嚴肅的批評教育及相應處理。同時，我們會緊急強化所有前台員工的服務意識培訓，重點完善針對多元客羣的服務禮儀與平等服務準則，嚴格考核員工的服務表現，杜絕此類區別對待的行為再次發生。您提到的問題確實會嚴重損害酒店的品牌形象，我們對此高度重視，後續也會加強日常服務監督，完善客訴快速響應機制，確保每位客人都能享受到熱情、專業且平等的服務。再次向您致以最誠摯的歉意，感謝您及時反饋這一問題，這對我們提升服務質量至關重要。誠摯地邀請您再次光臨我們酒店，我們將用實際行動證明我們的改進，為您帶來滿意的入住體驗。

Response from Property: 尊敬的賓客：您好！感謝您的入住，自己的服務品質，注重客户入住體驗，為您提供“家”的温暖，謝謝您對我們的表揚，您的滿意是我前進的動力，期待我們下次相遇！~酒店總經理：小如

Response from Property: Dear Guest, thank you so much for your positive review! We are delighted that our spacious guest rooms, ample parking, efficient front desk check-in service, and the abundant nearby attractions have satisfied you. All of our staff warmly look forward to your next visit. We wish you a pleasant life and all the best!

Response from Property: Dear Guest, thank you so much for your detailed review! We are delighted that the hotel's convenient location near Chen Clan Academy, the abundant dining options nearby, the clean and tidy rooms, and the dedicated parking made your trip comfortable. We will continue to strive to maintain these service details, and we look forward to you choosing our hotel again next time you visit Guangzhou. Wishing you a pleasant stay! 😊

Response from Property: We are deeply sorry for the unpleasant experience your stay had, and we feel remorseful for the issues you raised. Regarding the problems you mentioned, we have immediately arranged for the relevant departments to follow up and rectify the issues of dust accumulation in the room and inadequate floor cleaning. We will immediately strengthen the entire process of room cleaning inspections, retrain our cleaning staff, and refine cleaning standards to ensure that every corner is thoroughly cleaned. Regarding the issues of loose bathroom tiles and windows that don't close properly, the engineering department has expedited the investigation and will prioritize repairing the facilities in the room you stayed in, while also conducting a comprehensive inspection of all rooms for similar issues to eliminate safety hazards. We have recorded the issue of poor view from the shower window in detail and will study optimization solutions to improve the guest experience in this regard. Regarding the issues of the damaged refrigerator and slow internet speed, we will contact professionals to repair the refrigerator as soon as possible, and at the same time, we will work with the network operator to comprehensively optimize the in-room network to ensure stable and normal use of facilities and the network. Thank you very much for your recognition of our bed sheet cleaning and shower facilities. We will continue to maintain the quality of our service in these areas and do our best to rectify all the issues you raised. We look forward to your next visit and witnessing our improvements!

Response from Property: Thank you so much for your recognition! We're so happy that your boyfriend was satisfied with our e-sports room! Free parking and attentive service are what we should do, and we look forward to your next visit!

Response from Property: Thank you so much for your recognition and enthusiastic recommendation! We are delighted that the clean and comfortable room, free parking, and convenient location near the subway provided you and your loved one with a pleasant travel experience. We look forward to your next visit!

Response from Property: 非常感謝您的好評！很高興鬧中取靜的位置、周邊豐富的配套、精緻的房間裝修與合理價格能讓您滿意，也感謝您對前台先生的認可。我們會繼續用心服務每一位客人，期待您再次光臨，和各國住客一同享受舒適的入住體驗！

Response from Property: Dear guest, thank you for your recognition! We are delighted that you enjoyed our attentive service, clean rooms, and convenient travel experience, and we look forward to your next visit! 😊

Response from Property: 親愛的賓客，非常感謝您的好評！很高興咱們近地鐵的位置能為您的出行提供便利，也很開心小哥的服務能得到您的認可，周邊豐富的美食也能讓您大飽口福~我們會繼續保持，期待您下次再來呀😊！