Grandview Golden Palace Weifudun Apartment (Zhengjia Plaza, Tiyu Xilu Station) Reviews

Response from Property: Dear guest,Thank you for taking the time to share your thoughts with us. We are delighted to hear that you appreciated our great location and the wonderful view. It's also great to know that our helpful staff and convenient breakfast to go added value to your stay.However, we sincerely apologize for the disappointment you felt regarding the condition of the apartment. We are constantly working on improvements and your feedback about it being old and not as cozy as expected, along with the pictures you provided, will be extremely valuable as we plan our refurbishments. We hope to have the opportunity to welcome you back in the future and provide you with an updated and more satisfying experience.

Response from Property: Dear guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay.Regarding the condition of the apartment, we are in the process of renovating and upgrading our units to improve the overall quality and freshness. We understand that an old and well - used environment can be disappointing, and we are working hard to change that.Concerning the elevator situation, we are coordinating with the building management to find a better solution to simplify the access process and make it more convenient for our guests.We are also sorry about the discrepancy in the view. We will review our advertising materials to ensure they accurately represent what our guests can expect. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to make it up to you in the future.Thank you again for choosing us and sharing your thoughts.

Response from Property: Dear guest,We are extremely sorry to learn about your dissatisfaction. The issues you mentioned are not at all in line with our standards.Regarding the cleanliness problem, rest assured that we will take immediate action. Our housekeeping staff will conduct a comprehensive cleaning and pest control measure to ensure a bug-free and hygienic environment.As for the inconsistency in amenities between the bathrooms, we will conduct a detailed check and ensure uniformity going forward. We will also review our supply and stocking procedures to prevent such discrepancies.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the chance to make it up to you on a future visit and provide you with an exceptional experience.Thank you again for your review.Best regards,

Response from Property: Dear guest,We are truly delighted to receive such a wonderful review from you. It is our great honor that you have chosen to stay with us multiple times over the years and have been consistently satisfied with our services. Our team always strives to provide the kindest, most helpful and professional service, and we are glad that you have recognized their efforts. The spacious rooms, magnificent views and prime location in Tianhe are indeed some of the highlights of our hotel.We will continue to maintain and improve our facilities and services to ensure that every stay with us is an enjoyable and memorable one. Thank you once again for your trust and support. We look forward to welcoming you back in the near future.Best regards,

Response from Property: Dear guest,First and foremost, we sincerely apologize for the extremely disappointing experience you had during your stay at our hotel. Your feedback is of utmost importance to us, and we are truly sorry that we failed to meet your expectations.Regarding the cleanliness issue, this is completely unacceptable. We have immediately taken action by retraining our housekeeping staff and implementing more rigorous inspection procedures to ensure that every room is thoroughly cleaned and free of any debris or hazards such as fruit seeds and broken glass.We are also deeply sorry for the inconvenience caused by the insufficient bedding and towels. Our standard procedure should have been to provide adequate supplies based on the number of guests. We have reviewed our inventory management and staff training to prevent this from happening again. Our team has been reminded that guest comfort is our top priority.The problems with the shower are equally concerning. Our maintenance team has been dispatched to thoroughly check and repair the water temperature control and fixtures in the shower to ensure a stable and comfortable bathing experience for future guests.We understand your disappointment and frustration, and we are committed to making significant improvements. We hope that you will consider giving us another chance in the future to redeem ourselves and provide you with the quality stay you deserve. Thank you for bringing these issues to our attention.

Response from Property: Dear Guest,Thank you for your kind review. We are delighted that you appreciated our excellent location and the size of the room. Regarding the language proficiency of our staff, we are constantly working on improving their English skills to provide better service to all our guests. We hope to have the opportunity to welcome you back in the future and offer you an even more satisfactory experience.

Response from Property: Dear guest, we sincerely apologize for the unpleasant experience you had during your stay. We are truly sorry that you found our staff impolite. This is not in line with our service standards, and we will take immediate steps to address this issue through further staff training and supervision to ensure that such situations do not recur.Regarding the condition of the apartment, we acknowledge that it may show some signs of age. We have plans in the pipeline for renovation and improvement works, which we will strive to implement as soon as possible to enhance the overall quality and comfort of our accommodations.We hope that you will give us another chance in the future to provide you with a much better and more satisfactory experience. Thank you for your feedback, as it helps us to continuously improve.

Response from Property: [Near Tiyu West Road Metro Fashion Tianhe] Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Weifuton Apartment continuously strives to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Weifuton Apartment looks forward to your visit again!

Response from Property: Dear guest,We sincerely apologize for the unpleasant experience you had during your stay. We understand your concerns regarding the smoking smell and the cleanliness of the sofa and mattress. We are sorry that our facilities did not meet your expectations this time.We are currently working on improving our ventilation system in the central AC to minimize the smoke smell and also enhancing our cleaning protocols for a better stay experience. We are also looking into options to create more non-smoking areas in the future.We hope to have the opportunity to make amends and show you a much-improved service in the future.Best regards

Response from Property: Dear guest,We are truly sorry and extremely embarrassed to hear about your unpleasant experience. The issues you described are unacceptable, and we sincerely apologize for the condition of the room and the environment.We are taking immediate action to address these problems. We will thoroughly clean and sanitize the entire area, replace old furniture, and ensure that the bathroom meets the highest standards of cleanliness. We are also looking into ways to improve the ventilation to eliminate any unwanted smells.We understand your decision to change hotels for the sake of your health and we hope to have the opportunity in the future to show you that we have made significant improvements and can provide a much better stay.Once again, we apologize for the inconvenience and disappointment.Best regards

Response from Property: Dear guest,We appreciate your comments. We take pride in offering a prime location and an attractive exterior. If you found the apartment to be different in a way that didn't meet your expectations, please do let us know specifically what aspects you were referring to. We are constantly striving to enhance our offerings and ensure a more satisfying experience for all our guests. For example, was it the layout, furnishings, or something else? Your input is invaluable to us.Thank you again for sharing your thoughts.Best wishes,

Response from Property: Dear guest, we are very sorry that you encountered some inconveniences during your stay. We are deeply sorry for this. We take the issues you have raised very seriously, and we will rectify and improve service quality as soon as possible to ensure guest satisfaction and comfort. In response to the aging facilities and hygiene issues you mentioned, we will strengthen the maintenance of equipment and rooms. There are dedicated room attendants to clean the room every day, and the room manager also conducts room rounds before opening the room for sale. We will also keep a close eye on any defects in hygiene quality to ensure customer satisfaction. I apologize to you again and wish you a happy life

Response from Property: Thank you for staying at Weaverton Apartments. We are deeply sorry for the situation you encountered during your stay. It is recommended that you call the hotel service center to report any deficiencies during your stay to us, and we will try our best to help you solve the problem. We have fed back your comments to the relevant departments and will follow up for investigation and coordination. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. We sincerely look forward to our sincerity to welcome you again.

Response from Property: Dear guests: Hello! The hotel is located in the Zhengjia Plaza business district of Zhujiang New Town. This location provides guests with great convenience for food, accommodation, travel, entertainment and shopping. Moreover, the hotel's enthusiastic staff will escort you during your trip. If you have any questions during your stay You can contact the hotel front desk colleagues, we put "the family's happy mood" first. We use the most considerate and warm service to move you. We hope to use our continuous efforts to win your 5-point praise next time! Welcome to visit us again!