This was my first time choosing the Hilton brand, despite having traveled many times before, and frankly, I wasn't very satisfied with the experience. Although the staff were quick to address issues, the fundamental problem was the old and outdated facilities.
As soon as my mother and I entered the room, we noticed a distinct foul odor. Considering the significant rainfall in Guangdong recently, we thought it might be a smell coming from the air conditioning ducts, so we ran the AC for a long time. It improved slightly after we returned from dinner that evening. However, when we came back to the hotel the next day and opened the door, there was still a noticeable foul and musty smell. We called the front desk to report the issue, and the staff quickly brought an air purifier. While the foul smell did improve, the musty smell remained persistent.
They did offer to move us to another room, but since we were checking out the very next day, we really didn't want the hassle.
I have sensitive, allergic skin, and shortly after resting my chin on the pillow that was in contact with the headboard, I developed a large area of redness and itching. I hope the hotel seriously investigates their hygiene standards and checks the bedding for dust mites.
Also, I've rarely seen such a stingy mini-bar offering – only two Cokes and one juice for the initial complimentary selection.
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