Vienna Hotel (Guangzhou Panyu Yayuncheng)

I have to commend this hotel for its thoughtful service; the complimentary late-night buffet was an absolute bonus! The dishes were diverse, fresh, and clean, with hot porridge, light meals, and drinks all available. The flavors were mild and palatable, and the ingredients were of high quality. Arriving late after a long journey, being able to enjoy a warm late-night meal was truly comforting and soothing. The environment was tidy and clean, the service meticulous and attentive, and the value for money was outstanding. My stay was a perfect 10/10, I highly recommend it!

This hotel is quite close to the Asian Games Sports Arena, just a few kilometers away, and a taxi ride costs less than ten yuan. There are many food delivery options nearby, and delivery is very fast, so you don't have to worry about food and drinks. The overall hygiene and infrastructure are good. The bathroom mirror is large, and the wet/dry separation is very well done. I really love the scent of their toiletries; they smell lovely. The staff are all very enthusiastic; they greet you whenever you see them and are polite and easy to communicate with. Also, the price during the concert wasn't outrageously high. I'll definitely choose this place again next time I'm in the area. It's really great! 👍

I've stayed in many hotels, but this experience was particularly bad. I checked in around 8 PM and asked for a quiet room because I'm a light sleeper. They gave me a 2nd-floor room not facing the road. 1. Upon entering the room, there was a slight new renovation smell, which I accepted. 2. The soundproofing was terrible. I could clearly hear noises from other rooms, footsteps in the hallway, and doors closing. I accepted that too. 3. Outside my window were self-built houses belonging to local residents, very close by. There were various noises at night. Around 11 or 12 PM, I'd occasionally hear the very loud and grating sound of small shop shutters. I couldn't stand it! 4. Before 6:30 AM, there was a continuous roaring sound downstairs, very loud. There was no way I could go back to sleep; the noise was incredibly irritating. I endured it until 7 AM and called the front desk. They said there was nothing they could do about the garbage truck noise. They offered a verbal apology and suggested a late check-out. I actually laughed, I was so annoyed, and told them I would complain. I couldn't take it anymore!!! 5. The noise continued until I left at 7:30 AM. With panda eyes, I went to check out and played the video recording of the noise for them. The front desk said they had already reported the situation to their manager and would contact me by phone. It's now 3:30 PM, and Trip.com has reminded me to write a review, but no one from the hotel has contacted me. This is the first time I've taken so long to write a lengthy review. It's a shame I can't upload the video. And they even advertised this room type as 'Quiet Sleep'!!!

An unexpectedly great stay! There was a dedicated security guard who led us to the parking lot, which was huge and free. The attention to detail in their service was evident everywhere. They even have robots! The shower pressure was amazing and so relaxing. The staff always greeted me with a smile, and when I was sitting in the lobby, they even brought me tea. The value for money is truly excellent. It's perfect for both business trips and leisure travel. I've already recommended it to my friends!