Seremban, Malaysia
This was my first stay at a Light Inn hotel, and I was deeply touched and genuinely grateful for the warm help I received from the front desk staff! I accidentally left my phone in a Didi car while out, and to make matters worse, it was on silent mode, so calling it wouldn't alert the driver. Plus, I don't have a mainland Chinese number, so I couldn't contact the driver myself. I was incredibly anxious and panicked, terrified of losing my phone. In a moment of desperation, I rushed to the front desk for help. The hotel was busy with guests, and the front desk was bustling, but to my surprise, Yuan Yuan immediately put aside everything she was doing to fully assist me. She meticulously checked my ride order and vehicle information. During this time, An Yu also repeatedly contacted the platform's customer service, called and communicated with the driver multiple times, and even specifically asked the driver to thoroughly check all corners and seats in the car. She continuously followed up on the search progress, coordinating back and forth, putting in a lot of time and effort. Thankfully, after all their hard work, my phone was successfully recovered. Yuan Yuan and An Yu were genuinely warm, helpful, and incredibly dedicated, solving my problem with such care during a difficult time. Their service was exceptionally heartwarming and reliable. Having such a wonderful experience on my first stay, I will definitely choose Light Inn hotels for my future travels and accommodations. I wholeheartedly recommend the Light Inn Hotel at Tianzi Pier on Beijing Road Pedestrian Street to more people!
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