RIHGA Royal Laguna Guam Resort

There were a lot of ants found on the TV console table. The hotel overall condition were very bad it seems like no one even care about the impression of the hotel it was not well maintained at all. However, I must say the reception staffs that I encountered were excellent very service oriented. Keep it up!

When we first checked in for 5 nights we were given a room on the 5th floor but the room was full of musty smell which was a health hazard. The furniture was also very old and some areas were already peeling off. We went to reception to request to change to another room and we were told "we were upgraded" to a better and newly renovated room on the 6th floor. The newer room was of the exact same size but with newer furniture and without the musty smell. This should be the type of room we should get in the first place and not after we complained and was "upgraded". The hotel overall was pretty dated and badly needed an upgrade.

It was a nice experience. The room is big and the kids enjoy the outdoor jacuzzi. Just wished there were more selection for food on the buffet but overall we had a good time

During my stay at Rihga Royal Hotel, I want to extend my sincere gratitude to Ken and Anna at the front desk for their enthusiastic and thoughtful service. I also thank their colleagues Kyla, Jaydee, Margret and Sirena for their professional and earnest work – it made my stay truly pleasant! 此次入住丽嘉皇家酒店，衷心感谢前台的Ken与Anna热情周到的服务，也感谢Kyla、Jaydee、Margret、Sirena等同事专业认真的工作，让我的入住体验格外舒心！

You can tell it needs upgrades here and there but we weren’t really much at the hotel besides to sleep. I wish I tried the food at the hotel so I could say more but the gym was great. Pool was great even if you want to host. Staff is friendly and it’s right by the beach. I like that it’s not too busy around the hotel so it’s peaceful but super close to busy areas.

The hotel was lovely! The customer service was kind and helpful! Despite a minor mishap relating to attention to detail, customer service was able to help resolve the issue quickly and effectively. The pool was honestly the top peak to it all! The views were AMAZING! I went down to the beach and therocks are SHARP and there are sea urchins a distance out so be careful but nonetheless an AMAZING experience and I can’t wait to come back💛