What left the deepest impression was when the hotel staff helped us with our luggage and said, 'Leave it to us, you're here to vacation!'
This truly lives up to its name as a vacation hotel. They have everything from breakfast to afternoon tea to dinner, fitness, and spa services. First, Mely checked us in and meticulously introduced us to all the hotel's services and facilities, which I think was excellently done 👍. Then, Mely asked if we'd like to upgrade to a higher floor for an additional 20 francs to get a full view of First Mountain. We felt the price was reasonable, so we upgraded. She also mentioned that afternoon tea was currently available, offering tea, drinks, fruit, and a type of bread. Because we upgraded floors, we had to go to the second floor, then walk through the gym and spa to reach our room in another building. Someone helped us open the doors and move our luggage at check-in, but unfortunately, no one was around at check-out, haha.
The room's view was quite impressive. Everything in the mini-bar was free, including crisps, soda, and beer. The room was spacious and very clean. Coffee capsules were provided, but not complimentary drinking water. If you want to use the spa, you need to change into a bathrobe (disposable slippers are not provided). I initially thought 'spa' meant treatments, but it turned out to be saunas and steam rooms, which is typical for spas abroad. Since we were on the top floor, it was very quiet at night, though we did hear a bit of noise in the morning as people passed by for check-out.
Breakfast was delicious and very satisfying with a wide variety of options. When we left, for some reason, the front desk gave us two bottles of tasty tea drinks. At this hotel, no matter who you encounter, they always greet you and are incredibly friendly. This was the most hospitable hotel we've experienced in Switzerland, and even in all of Europe. A special thank you to Ms. Mely for her help – she's super nice and very patient! She always had a smile, and just like in the promotional pictures, the hotel is truly thoughtful.
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