2 Star Hotels in Greenbelt

At first I was hesitant about staying here cuz of the negative reviews but it was actually pretty decent. Great location from the greenbelt ***** mall stores that me and my SO walked a couple times. We stayed on the main floor we did have someone stay above us that we herd them walking but it wasn’t to crazy and it was quiet at night. The bed was good to sleep in not the normal fluffy comfiness but it was still good enough to sleep and not wake up with any back pain. I did request additional pillows which wasn’t an issue for the front desk. They did have cookware to cook with that was convenient did have to purchase separately but again wasn’t to bad of a price and you get to keep it after your stay. I would stay here again and they were very accommodating to any request that I had. Great experience

Stayed here from 10/26-10/29. Upon arrival, no one is at the front desk to greet you. You have to call for someone for about 5 minutes before someone comes out from the back. My room smelt like cigarettes and the room just looks run down which is not my usual IHG experience. My last night there, I saw a mouse run across my desk (i’m deathly afraid of mice). I couldn’t move from my bed and was terrified. I was stuck in my bed for an hour calling the front desk and no one picked up. Finally got the courage to run downstairs, worker was pleasant and granted me a new room. Eventually spoke with the Manager Renee, who was extremely rude, unprofessional and dismissive. I’ve never experienced someone in a managerial position act like that. It was extremely disappointing and distasteful. I already reported her to cooperate because she’s the one that replies to all the reviews here. Writing this review for others so they won’t waste their time. Book somewhere else. Save your money and mental health.

Totally nonresponsive to our booking needs. We clearly communicated our needs for a handicap room as well as a double room to accommodate 3 family members. Nothing was as ordered when we arrived an hour past check in time. The handicap room had a tub when we requested a walk in shower. There was absolutely no storage in the room or bathroom. There was no safe in the room. We were told that this was how all handicap rooms were. There was no soap in the room. It took two requests from housekeeping to get soap and the head of housekeeping totally contradicted the front desk and said she would get us a room to meet our needs. At 10:30 pm we had to repack all our luggage and move to another room. This room did have a walk-in shower, a small free standing set of drawers in the bathroom, no other storage and a safe that was unreachable and literally on top of what is euphemistically called a closet. All this for only $250 a night, 3 rooms for 3 nights. Not an insignificant amount of money. The only accommodation we received after asking was a free buffet breakfast which was comparable to a Holiday Inn Express, adequate but certainly not lavish. Also because one person made the reservation they would not award loyalty points to anyone else even though we all paid for our own rooms. It shouldn’t be that complicated to change this request.

Disappointed. Let me begin by saying there was nothing wrong with g with our room. It was spotless as was the facility. The general look was beautiful. The check in process was odd. I understand showing ID but between that and having to sign highlighted policy pages regarding quiet time etc I felt a bit strange as though I wasn’t trusted to be an upstanding guest. There was no bar lounge - not a huge deal but just was looking forward to that. Checking the website I do see that it was checked as available I’m a review and not the hotel sight. There was a whole section of the hotel. Marked off as private with a big easel. Again odd .. access to the pool .. fitness? They charged my CC twice once for the room and again for “incidentals” An odd way of doing things even though I understand that an incidental hold is common. The bed looked beautiful but has soft spots where you kind of rolled into the center. Breakfast was MIA in the am Not even a cup of coffee. It was however a good price!

The Hilton Garden Inn Washington DC/Greenbelt hotel is conveniently located just off I-95 and Hwy 495 (exit 23) in Maryland. Minutes away from BWI airport and strolls away from the Washington, DC attractions.Above and Beyond: Each guest room or luxury suite at the hotel features complimentary high-speed Internet access, a spacious work desk and two telephones with data ports and voicemail. Standard amenities in all of our rooms include a microwave, coffee maker, refrigerator, hairdryer, iron and ironing board. The Hilton Garden Inn hotel in Greenbelt, Maryland features 155 oversized guest rooms including 10 two-room suites and 3,700 square feet of meeting space, where events and meeting are your place to shine. Leave the details to our dedicated sales team. We offer On-site catering with high quality and varied menus to compliment any budget. We can accommodate groups from 10 to 300. Call our sales office for details.Why pay Downtown Prices when you can have all you need for a lot less? The hotel is "Economy Friendly". We recognize and understand that during these tentative times, a great deal is very important for you and your company. Our hotel has made and continues to make many adjustments to ensure that you are getting the BEST VALUE possible.Complimentary features at the Hilton Garden Inn Washington DC/Greenbelt hotel: Complimentary parking, Complimentary high-speed Internet throughout entire hotel, Complimentary 24-hour Business Center, Complimentary on-site state-of-the-art Fitness Center, Complimentary faxes, Complimentary remote printing from the comfort of your room, Complimentary USA Today paper each weekday, Complimentary Stay Fit Kits.The hotel features were designed with you in mind: Great American Grill serving Full Breakfast Buffet and Ala Cart Dinner, Evening Room Service, 24-hour Pavilion Pantry convenience market, Pavilion Lounge, Indoor pool and whirlpool, 24-hour Business Center.Guest Accommodations: Self-Adjusting Garden Sleep System Bed with crisp white duvet, 26-inch flat...

You know how an excellent staff can make even an overnight in a roadside motel a fine experience, while a bad staff can ruin a high end expensive hotel splurge? Well that's the story here. Our family booked 2 rooms here for several nights to attend an event at University of Maryland. It's very convenient to UofM as well as Washington DC. 1 mile to the Green line Metro station. I spoke to several people before booking and arrival in sales and front desk. All were helpful and kind. From sales to the pool attendant all were friendly and helpful. At check in, Ashley and Mike went above and beyond to get us settled into proper rooms. Mike switched one room with a funky door lock but kept us together, helped move furniture and brought us an extra chair. Angie helped me extend one room when we were too tired to go. Best front desk staff over many trips. We had breakfast as early as 6:45 and late as 8:45. Mr. Damian kept the food stocked, hot or cold as appropriate, tables bussed and clean. But more than that, one of us has a food allergy and Damian took it seriously, read ingredient labels to make sure there were appropriate choices and that we know about them. He is an exemplary employee and lovely guy. As I'm writing this, front desk called to ask if I left an item in the dining room. I did, but hadn't even discovered it yet. Mr. Damian ran it up to me. There are a few minor issues in the room, but the bed was great, furniture fine and TV, while basic, was huge with good picture and sound. Cable and Wifi worked fine. Pull out couch better for a kid than an adult. We actually liked the roomy layout of the larger suite more than the one bedroom. One minor complaint. We didn't use housekeeping during our stay other than getting supplies from friendly housekeepers, but the rooms were not as clean upon arrival as one could hope. I wound up using paper towels to clean the tile floors in kitchen and bath area. That said, we will definitely come back here when visiting DC and hope Marriott takes note of the outstanding staff at the Residence Inn Greenbelt. Btw, we really liked Greenbelt itself. Every single person we encountered in restaurants and stores was helpful and friendly. Made the week very pleasant.