Booked &prepaid room with 2 queen beds for 2 people w/*******. Checked in at 3:10pm.
Other people before me&other behind me.
I cardholder, being a senior, had an adult family member with me, who is needed to assist me with medical problems on a family trip-we needed same room.At checkin I gave license, but staff stated new rules, not only cardholder checking in but all adults in room must have their licenses scanned ,even some minors.My family member felt intrusive, and felt it was not usual hotel policy, not normal. Since I pay incidental fees,&am cardholder, was strange.
Staff stated he hands license over, or they will not “accept my reservation or grant access, family member went to car to retrieve it.Staff gave me card of new boss who issued rule.fire dept if fire, wants names and no’s of actual guests. Visitors in Bldg ok though.(note main door, & 2other access doors unlocked and entry access devices broken.)Staff got 2 room cards-insistedmy relative take one, forcing him to step forward.Then staff person said they don’t have a room available I pd for, they might have to give me 2 separate rooms (Which would be totally unacceptable)not very happy. More staff, people behind me to check in. No other hotel has ever ever demanded every person in my party or family get IDs scanned. Staff were only following orders; yes, but disagreed w/policy;will not go back. Got room requested, room fine. Not sure if I would have lost room $ if denied ;or get charged double for 2 rooms