MainStay Suites Great Falls Airport

This is a wonderful hotel ， The room is clean and tidy. The breakfast is delicious.

Medical appointments We went for a medical appt for our son. We couldn’t get the same room for all 5 days so we asked for a late check out for noon and an early check in so our son didn’t have to be away from a bathroom he has gastrointestinal issues. The staff were amazing!! Thought it might be a couple hours to wait for the new room but they had it ready for us in 15 minutes Transferred from one room to the other. We are truely grateful how helpful they were to accommodate us. The rest of the week was relaxing with 2 queen beds so our son could do his appointments and stress free. The kitchen area was so nice to cut down on costs to eat in instead of at restaurants. We would definitely stay again

Terrible Management Reserved 2-2 queen bed suites with a small kitchenette & refrigerator; I also requested adjoining or next door rooms (made the reservation 4 months prior). When I arrived at the property I had to wait for 10 minutes because nobody was at the front desk. Finally someone showed up and started to check in. She said all the rooms for Mainstay Suites were taken because they overbooked, but that the Sleep Inn side of the hotel had available rooms, but only had a mini refrigerator (that barely worked) and no kitchenette. A kitchenette/refrigerator are important for food accommodations and medication that needs to be kept cold for my child. At first the manager assigned us to rooms on different floors, but the desk lady was able to change them to the same floor. She charged me the same price as the other rooms and I didn’t have the energy to argue because there was no manager on site and her power to change things were limited. The rooms themselves were clean and well maintained, but the management was terrible.

We stayed at this hotel for five nights while visiting Family. The room was perfect for us. The parking lot lobby and hotel was very clean. The staff of Cassie and Adam outstanding. The breakfast fit as well, but unfortunately, they ran out of food several days. I would highly recommend this hotel based on our experience.

Everything was excellent really enjoyed. The trip stuff was friendly, and the area was amenable.

Is the first hotel I have seen using extremely much amount of chlorine to the pool, if you are swimming there, keep in mind that your eyes are going to be dry and will hurt until the next day or more.