Room was excellent, location is excellent. But I must tell you, MAKE SURE YOU GET A RECEIPT. and if you are checking in with a party good luck. This hotel staff and even the corporate staff have completely failed. A very long story short. We ( my wife and I) were unfortunately at the hotel for a funeral, we had a group rate of 75$ a night. We checked in and were given a handicap room ( which we did not request). We figured this was all they had left, and continued on. The next morning my wife left to the funeral church service while I was getting ready, a housekeeper walks in. And I called out multiple times thinking it was my wife. Finally after the third time the house keeper replies, apologizing and just leaving. About a minute later I get a call from the front desk. Asking did we change rooms in the middle of the night? No we did not. We have been in this room all night. We go to check out. My wife informs them what happened and they said they would fix it. We had no time to wait as we had to go to to the burial of her family member. Later that day we see multiple charges, first one was we found out was just the temporary hold, one was the actual charge and another was a random $200+ charge. We called immediately and were told we CHANGED ROOMS to a suite . Which we did not. (Check the cameras) we disputed this and they forwarded us to the managers number. She did not answer so we left a voicemail. They next day we had no response. So we called again. Now the story changed to we actually got TWO ROOMS. One being a suite and one being a regular room. Which once again, we did not. So they forwarded us to the manager again. Once again no answer. The next day, no one reaches out again. We call AGAIN. Now it changes back to the old story. That we checked into another room in the middle of the night. We Disputed again, ”The Manager just left but is turning right around to assist you” which was a lie. Saturday finally we get the response. Well no manager is in on the weekend. We stated to her we've been trying since Wednesday. ”Oh well the manager has been on vacation since Tuesday and no one knew about it”. Monday we call again. And lo and behold! Sent to the managers number again. And what do you know. She doesn't answer. We left a voicemail. Stating we were taking this to corporate. NOW the corporate is having issues as well. After a lengthy call they said they admitted there were many discrepancies from the hotels information. And would get back to us after the investigation. And now I just received an email stating they have no record of our stay. ( Funny how they can charge us still for both a suite at 97.27 and a regular room at 89.27 but can't see it) so I sent a lengthy email about that as well. As an FYI for anyone looking to stay here. I wouldn't, but if you must ABSOLUTELY do NOT check in with Lexie, who was the one who checked us in, and recieved the majority of our calls. And repeatedly lied to us or misled us. If I could give you
Excellent
53 Reviews