Crowne Plaza Hotels in Glasgow

I booked for 2 nights 15th- 17th September for leisure purposes. It was my 40th birthday and my husband had bought tickets to see Kevin Bridges at the Hydro next door. As a special occasion, we booked a Suite & decided to stay longer to make a nicer and relaxing stay. I booked via Booking.com earlier in the year. Extremely easy to get to the Hotel, easy to park & clear signage. Like the walkway into the hotel itself which kept us off the road and the parking tablets on Reception made the process very easy. (Not always a given in a City Centre Hotel - so appreciated) Check In- extremely efficient and staff were brilliant. Was disappointed to be notified that the swimming pool was closed & would be shut the following day from 1430. It was part of the reason I’d chosen the hotel over others in the area. Unfortunately got to the room and it wasn’t a suite. Went back down to Reception & issue was quickly resolved (thank goodness- over £200 per night for a standard double was not what I was quoted when first looking at room options) I received a drinks voucher for 2 due to inconvenience which I thought was a kind gesture. Suite- (1106) Liked the space & loved the views over the River Clyde & beyond. Carpets were stained in multiple areas, cupboards broken on all units, remote control for the TV in living space didn’t work, room service menu was filthy with food marks, and carpets were dirty under the furniture where I presume it was trickier to get a hoover although still very visible. There were bits of debris & dust under the unit in the living space. Even more off putting was opening a bottle of sparkling water provided and finding it had already been opened and someone had clearly taken a swig already. Bar- Decided to go and use our drinks vouchers in the Bar before getting ready for the show. Waited with staff not acknowledging us & talking whilst unloading the dishwasher. When eventually served, was advised I couldn’t have a cocktail due to the show next door. I have no idea of the rationale of this policy but didn’t want to question further. I recognise it’s not the bar staff that write the policies & didn’t want to cause any bad feeling. I asked for a large white wine instead & was then informed that I couldn’t have a large size with the drinks voucher & a medium was then promptly served. I would understand if I’d asked for a Dalmore 62 or a pint of Vodka, but I thought 75 ml extra of wine was tight & poor customer experience especially in the circumstances considering the voucher being received in the first place. I was then asked by the Bar Staff member “Let me guess, you got the voucher due to a problem with the room?” I agreed. “ Doesn’t surprise, this isn’t a good hotel” was the response. When sitting in the bar, I noticed other guests were clearly being served cocktails. I felt extremely put out by this & added to my overall bad impressions of the hotel. Next morning- breakfast in the club lounge- Helped myself to cereal, yo