Firstly I think it’s important to temper expectations.The hotel is set in beautiful mountains only a 10 minute free mini-coach ride from the coast. The hotel itself is bright clean and lovely. Here’s the expectation part, it’s Crete and therefore things are always a little rough around the edges so take this into account when you see 5 stars you are paying for the the whole thing “Crete included”. Don’t expect the height of luxury. What you can expect is hard working lovely staff, lots of beautiful food “it’s buffet style” but there is great choice, all sorts of different options. Sitting outside its a stunning view while you eat. The hotel is really nice, rooms are big, air conditioning and has all the amenities that you could want, simple and comfortable. If you need something just ask and with patience it will get done. The most important part of a review, would you go back? “Yes” and we are returning this time for 10 nights in May for my birthday and so looking forward to such a lovely hotel, great people and lovely plentiful food beautiful views and some sun. Good points lovely position with great views of the beautiful hills with the sea in the near distance. The mini coaches run all day to the coast a few minutes away and the drivers are fantastic, even picked us up at different points when they noticed us, you can ask them to drop you off at areas on the way. Same when returning. We loved the food, the surroundings, the staff were great even the Crete version of “ Gordon Ramsay “ the head chef, he looks like he runs a tight ship. A big thank you to Regina on reception who was so helpful and went above and beyond as my husband does struggle with breath after an op, she very kindly put us level with reception so it was easier for him, cannot thank her enough. By the way the hotel also has lifts. Also a big thank you to Glannis, Nestany and Mouolis to name a few, apologies if I have spelt your names incorrectly. My only negative would be can you please do a better cup of coffee, please please, although we did discover a lovely cafe on the beach “The Star Bar Cafe” by the boats and the crystal clear waters, it was so idyllic in the stunning weather.