Cititel Penang

Cititel Penang Reviews

Cititel Penang

66, Jln, George Town, Penang, 10000, MalaysiaView Hotel Details
Cititel Penang
Cititel PenangCititel PenangCititel Penang
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Cititel Penang Guest Reviews

4.5/5
Great
776 reviews
Verified reviews
Location4.6
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(776)
Positive reviews(765)
Reviews with photos/video(218)
Delicious breakfast(43)
Nice sea view(40)
Close to scenic area(25)
Friendly front desk staff(21)
Stayed multiple times(16)
Poor Internet(10)
Tasty restaurant(9)
Negative reviews(11)
Hong Beng
Superior Twin Room
Stayed in Nov 2024
Couples
4 reviews
4.5/5
Great
Posted on Nov 5, 2024
Hotel location is excellent with easy access to most popular places in Penang. Hotel service was excellent with free nutmeg water at reception especially refreshing. Even saw a rainbow from our room as seen from attached by photo.
Ai Hia
Deluxe king Room Non smoking
Stayed in Sep 2024
Couples
1 reviews
4.0/5
Very Good
Posted on Sep 27, 2024
Nice, spacious rooms with beautiful ocean view. Very relaxing and comfortable hotel that reminds you of its splendour and glamour. Buffet spread looks alright with just RM 38 per person. Definitely a go to hotel. Can grab to George town if required at just about RM 22 per trip.
Response from Property: Thank you for making us your preferred hotel.
Jasmine Lee
Standard Twin Room
Stayed in Sep 2024
Couples
17 reviews
4.7/5
Amazing
Posted on Sep 11, 2024
Great location, walkable to many places of interest! Service is also good. Just that the showering area has no door so water spills out quite badly.
Response from Property: Dear Jasmine Lee,Thank you for taking the time to share with us detailed feedback of your stay. It is our pleasure to be able to welcome you and your family to Cititel Penang.Thank you for your valuable feedback on the room toilet which is most useful for our continuous improvement; as we strive to create memorable and comfortable stays to all our guests. It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future.Best regards,Amir HishamGeneral Manager
Melvin Joon Meng
Deluxe Twin Room
Stayed in Aug 2024
Couples
1 reviews
4.0/5
Very Good
Posted on Sep 1, 2024
Hotel’s location was good. Service also good. The only thing is that the rooms are showing its age. View at the high floors are great!
Response from Property: Dear Melvin Joon MengThank you for taking the time to share your stay at Cititel Penang.It brings us great joy to read of your enjoyable stay with us and we are delighted that every aspect of our hotel met your expectations.We hope you had a wonderful time exploring the city and all of us here look forward to welcoming you back soon for another fabulous stay.Yours Sincerely,Amir HishamGeneral Manager
Jas_ON
Deluxe king Room
Stayed in Aug 2024
Solo travellers
8 reviews
5.0/5
Outstanding
Posted on Aug 27, 2024
I had a fantastic stay at this hotel! The check-in process was quick, and the staff were incredibly friendly, which made for a warm welcome. The room was clean and had a nice view, adding to the overall pleasant experience. The location of the hotel is great, making it convenient to explore the surrounding area. I also appreciated the option for a late check-out, which allowed me to enjoy my stay a little longer. I will definitely be back to stay again!
Response from Property: Dear Jason,Warmest Greetings from Cititel Penang.Thank you for choosing to stay with us whilst in Penang.First of all, we appreciate you for taking the time to share with us your stay experience. I am very glad that you enjoyed all the services that we provided during your stay with us.Meanwhile, we deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to serving you in the nearest future.Best wishes,Amir HishamGeneral Manager
Agata W
Superior Twin Room
Stayed in Aug 2024
Travel with friends
30 reviews
5.0/5
Outstanding
Posted on Aug 17, 2024
Very nice place, right in the centre of the Heritage part of Penang. You can walk everywhere easily. It's clean and the staff helpful.
Response from Property: Dear Agata W,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We appreciate the time you took to share your feedback and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
FamK
Superior Twin Room
Stayed in Jul 2024
Business travellers
88 reviews
5.0/5
Outstanding
Posted on Aug 1, 2024
One of the best with affordable price. The breakfast is very good, location very convenient, sufficient car park
Response from Property: Dear FamK,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the time you took to share your feedback and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
Kat Ng 6
Deluxe king Room
Stayed in Jul 2024
Solo travellers
4 reviews
4.7/5
Amazing
Posted on Aug 19, 2024
The location is fantastic, walking distance to most tourist attractions, great cafes, pubs n local food. The reception services staff were friendly n helpful. The room n breakfast spread are decent and definitely great value for money. Will stay there again when I come to Penang.
Response from Property: Dear Kat Ng 6,We are so happy to have impressed you with our heartfelt hospitality.Your kind comments and recognition can definitely motivate us to continually deliver quality and thoughtful services to our esteemed guests such as yourself. I will indeed share your comments with my staff, in particular our Front Office team.Thank you again for the nice review! It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future.Best regards,Amir HishamGeneral Manager
Nicholas WC
Deluxe king Room
Stayed in Jul 2024
Business travellers
31 reviews
5.0/5
Outstanding
Posted on Jul 30, 2024
Spacious Corner Room with comfortable bed, quiet environment. Decent breakfast options, complimentary parking for in house guest. Strategic location center of Penang.
Response from Property: Dear Nicholas WC,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager
Tan Wan Chew
Superior Twin Room
Stayed in Jul 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Jul 6, 2024
friendly staff. the water from dispenser seems not clean, can see a layer of impurities under light. Buffet was nice generally, but the chicken for nasi lemak is quite dry.
Response from Property: Dear Tan Wan Chew,Greetings from Cititel Penang.Thank you for highlighting the area you particularly enjoyed the room view during the stay.We are indeed disturbed to learn of the unpleasant situation you have encountered in the room and buffet. Please allow me to express my sincere apologies for your unpleasant experiences. Your feedback serves as a valuable reminder for us to focus on these aspects. Thank you for highlighting the positives of your stay and for your understanding in the areas that might need improvement. We would like to assure you that we only deliver and serve our best in terms of quality products and services. The comfort of our guests remains our top priority, which will not be compromised.We hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for taking the time to provide feedback on your recent stay at our hotel and we greatly appreciate your continued loyalty.Yours Sincerely,Amir HishamGeneral Manager
ShomelZ
Deluxe king Room
Stayed in Jun 2024
Solo travellers
10 reviews
5.0/5
Outstanding
Posted on Jun 2, 2024
I highly RECOMMEND this hotel to everyone. Very comfortable and clean room/bathroom. Mattres and pillows very soft. The view of Georgetown city from my room is very beautiful, can see KOMTAR clearly. I stay on level 18. Besides, there are many shops and restaurants near the hotel, it is very easy to find goods or food. I will definitely stay at this hotel again when I came to Penang in the future.
6/13
Response from Property: Dear LuRveZ,,Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang.We are truly happy to know that you very much enjoyed your room and the facilities within and even more the service and our convenience location.It will be our pleasure to welcome you back again soon.Yours sincerelyAmir HishamGeneral Manager
Tany
Deluxe king Room
Stayed in Jun 2024
Solo travellers
2 reviews
3.2/5
Posted on Jun 28, 2024
Good however the heater not warm or hot at all. Told them to come around 10am next day for maintenance but they forgot.
Response from Property: Dear Tany,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang and I regret to learn of the problem you encountered with hot water in your room. I want you to know that this is not the standard of service which we endorse here and it is only through you our distinguished guest that we know of the oversight and learn from it. Please be assured that we are constantly working on improving our standard of service for the comfort of our guest. Please accept my sincere apologies once again for the inconvenience caused to you and I hope you will not allow this to mar the impression of us.Nevertheless, I hope that this had not detracted you from the overall enjoyment of your stay here and we sincerely look forward to the opportunity of welcoming you to Cititel Penang soon.Yours sincerely,Amir HishamGeneral Manager
Naowarat
Superior Twin Room
Stayed in Sep 2024
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Sep 6, 2024
Easy access with minimart opposite to the hotel.
Response from Property: Dear Naowarat,Thank you for making us your preferred hotel in the heart of Penang.My team and I are thrilled that you had a fabulous stay experience with and enjoyed every aspect of it especially our strategic location.We hope you took the opportunity to explore the city during your stay with us and all of us here look forward to be at your service again soon should your travels bring you back to the city.Kind regards,Amir HishamGeneral Manager
Azuaniz
Superior Twin Room
Stayed in Jun 2024
Family
7 reviews
5.0/5
Outstanding
Posted on Jun 18, 2024
My family and I went on vacation to Penang at the weekend. There we stayed at the best hotel, Cititel Hotel. It has a big, neat and clean room. The bathroom is big and clean. In addition, this hotel provides convenience gym, swimming pool and many more. My family really likes this hotel. In addition, this hotel is close to food stores and convenience stores. My family and I are happy to be able to vacation at Cititel Hotel Penang. Thanks..
Response from Property: Dear Azuaniz,Thank you for taking the time to share your valuable feedback. As delighting and satisfying our guests is always a top priority for us, we are most delighted to know that you had an overall enjoyable stay and were pleased with our facilitiesWe hope to welcome you back soon.Until then, my very best wishes and stay safe.Yours Sincerely,Amir HishamGeneral Manager
cheongyj6218
Deluxe king Room
Stayed in Jun 2024
Couples
12 reviews
3.7/5
Posted on Jun 3, 2024
Location very good, you can find a lot of local food in this area, hotel room ok but the air-cond not cold enough, Luckily have ceiling fan.
Response from Property: Dear cheongyj6218,Thank you for sharing your experience at Cititel Penang. Please allow me to express my sincere apologies for your unpleasant experiences regarding aircond in the room.We have highlighted this matter to the relevant departments, and we hope that you will give us the opportunity to serve you in the future better. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations.We appreciate the time you took to share your feedback and we look forward to serving you again soon.Regards,Amir HishamGeneral Manager