Anonymous User
March 6, 2024
Nice pool, fancy auto car park. Abit dusty in the room. Called their reservation before and after i made booking to ensure to stay at the the 4th floor we want(1st and 2nd floor is office, 3rd floor is smoking floor), as one of our Traveller can't use lift, was promised by reservation team to assign 4th floor room accordingly. Reached there check in around 9pm said that room was occupied by other. Said they can't do anything, want us to stay at 7th floor. After 10mins of arguments, finally they put us in 3rd floor, smoking floor. Was disappointed by their reservation team mistake and we had to stay in cigarettes smelly room for 2 nights, but at least settled our accomadation.